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arXiv · 1503.05533

Fundamental Analysis of a Developer Support Chat Log for Identifying Process Improvement Opportunities

Zádor Dániel Kelemen
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Abstract

In this report analysis of a support chat log of a development team is shown. Developer support chat is used to provide internal support to other development teams. The report shows how a fundamental data analysis helped to identify gaps and action items to boost performance of a development team by reducing time spent on developer support chat and minimizing interrupts from other developer teams. The report also shows an example of how a root cause analysis can be supported by simple data analysis in finding process improvement opportunities.

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Zádor Dániel Kelemen. 2015-03-18. Fundamental Analysis of a Developer Support Chat Log for Identifying Process Improvement Opportunities. https://doi.org/10.13140/rg.2.1.1465.0407

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