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arXiv · 1709.03777

Establishing Personal Trust-based Connections in Distributed Teams

Fabio Calefato·Filippo Lanubile
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Abstract

Trust is a factor that dramatically contributes to the success or failure of distributed software teams. We present a research model showing that social communication between distant developers enables the affective appraisal of trustworthiness even from a distance, thus increasing project performance. To overcome the limitations of self-reported data, typically questionnaires, we focus on software projects following a pull request-based development model and approximate the overall performance of a software project with the history of successful collaborations occurring between developers.

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Fabio Calefato, Filippo Lanubile. 2017-09-12. Establishing Personal Trust-based Connections in Distributed Teams. https://doi.org/10.1002/itl2.6

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