Human-AI Learning Performance in Multi-Armed Bandits

Abstract

People frequently face challenging decision-making problems in which outcomes are uncertain or unknown. Artificial intelligence (AI) algorithms exist that can outperform humans at learning such tasks. Thus, there is an opportunity for AI agents to assist people in learning these tasks more effectively. In this work, we use a multi-armed bandit as a controlled setting in which to explore this direction. We pair humans with a selection of agents and observe how well each human-agent team performs. We find that team performance can beat both human and agent performance in isolation. Interestingly, we also find that an agent's performance in isolation does not necessarily correlate with the human-agent team's performance. A drop in agent performance can lead to a disproportionately large drop in team performance, or in some settings can even improve team performance. Pairing a human with an agent that performs slightly better than them can make them perform much better, while pairing them with an agent that performs the same can make them them perform much worse. Further, our results suggest that people have different exploration strategies and might perform better with agents that match their strategy. Overall, optimizing human-agent team performance requires going beyond optimizing agent performance, to understanding how the agent's suggestions will influence human decision-making.