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arXiv · 1909.01176

Deaf, Hard of Hearing, and Hearing Perspectives on using Automatic Speech Recognition in Conversation

Abraham Glasser·Kesavan Kushalnagar·Raja Kushalnagar
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Abstract

Many personal devices have transitioned from visual-controlled interfaces to speech-controlled interfaces to reduce costs and interactive friction, supported by the rapid growth in capabilities of speech-controlled interfaces, e.g., Amazon Echo or Apple's Siri. A consequence is that people who are deaf or hard of hearing (DHH) may be unable to use these speech-controlled devices. We show that deaf speech has a high error rate compared to hearing speech, in commercial speech-controlled interfaces. Deaf speech had approximately a 78% word error rate (WER) compared to a hearing speech 18% WER. Our findings show that current speech-controlled interfaces are not usable by DHH people. Based on our findings, significant advances in speech recognition software or alternative approaches will be needed for deaf use of speech-controlled interfaces. We show that current speech-controlled interfaces are not usable by DHH people.

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Abraham Glasser, Kesavan Kushalnagar, Raja Kushalnagar. 2019-09-03. Deaf, Hard of Hearing, and Hearing Perspectives on using Automatic Speech Recognition in Conversation. https://doi.org/10.1145/3132525.3134781

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