CareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic

Sang-Woo Lee; Hyunhoon Jung; SukHyun Ko; Sunyoung Kim; Hyewon Kim; Kyoungtae Doh; Hyunjung Park; Joseph Yeo; Sang-Houn Ok; Joonhaeng Lee; Sungsoon Lim; Minyoung Jeong; Seongjae Choi; SeungTae Hwang; Eun-Young Park; Gwang-Ja Ma; Seok-Joo Han; Kwang-Seung Cha; Nako Sung; Jung-Woo Ha

arXiv · 2007.02642

CareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic

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Abstract

Tracking suspected cases of COVID-19 is crucial to suppressing the spread of COVID-19 pandemic. Active monitoring and proactive inspection are indispensable to mitigate COVID-19 spread, though these require considerable social and economic expense. To address this issue, we introduce CareCall, a call-based dialog agent which is deployed for active monitoring in Korea and Japan. We describe our system with a case study with statistics to show how the system works. Finally, we discuss a simple idea which uses CareCall to support proactive inspection.

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Sang-Woo Lee, Hyunhoon Jung, SukHyun Ko, Sunyoung Kim, Hyewon Kim, Kyoungtae Doh, Hyunjung Park, Joseph Yeo, Sang-Houn Ok, Joonhaeng Lee, Sungsoon Lim, Minyoung Jeong, Seongjae Choi, SeungTae Hwang, Eun-Young Park, Gwang-Ja Ma, Seok-Joo Han, Kwang-Seung Cha, Nako Sung, Jung-Woo Ha. 2020-08-25. CareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic. https://arxiv.org/abs/2007.02642

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