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arXiv · 2111.01210

Understanding the Use of Voice Assistants by Older Adults

Margot Hanley·Shiri Azenkot
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Abstract

Older adults are using voice-based technologies in a variety of different contexts and are uniquely positioned to benefit from smart speakers' handsfree, voice-based interface. In order to better understand the ways in which older adults engage with and learn how to use smart speakers, we conducted qualitative, semi-structured interviews with four older adults who own smart speakers. Emerging findings indicate that older adults benefit from smart speakers as both an assistive and a social technology. Findings also suggest that when older adults learn new technologies in a formal, communal environment there is successful adoption.

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Margot Hanley, Shiri Azenkot. 2021-11-01. Understanding the Use of Voice Assistants by Older Adults. https://arxiv.org/abs/2111.01210

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