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arXiv · 2203.12222

The Harmony Index: a Utilitarian Metric for Measuring Effectiveness in Mixed-Skill Teams

Darryl Roman·Noah Ari·Johnathan Mell
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Abstract

As teamwork becomes ever-more important in a new age of remote work, it is critical to develop metrics to quantitatively evaluate how effective teams are. This is especially true with mixed-modality teams, such as those that include a human and an agent or human and robot. We propose a novel utilitarian metric, the Harmony Index, which quantifies the effectiveness of team members by classifying them into four sub-types based on the result of their teaming on overall effectiveness. This index is evaluated using a real-world dataset of over 1 million interactions, and potential future uses of this index are explored in the realm of team science.

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Darryl Roman, Noah Ari, Johnathan Mell. 2022-03-23. The Harmony Index: a Utilitarian Metric for Measuring Effectiveness in Mixed-Skill Teams. https://arxiv.org/abs/2203.12222

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