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arXiv · 2205.09462

Personalized Interventions for Online Moderation

Stefano Cresci·Amaury Trujillo·Tiziano Fagni
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Abstract

Current online moderation follows a one-size-fits-all approach, where each intervention is applied in the same way to all users. This naive approach is challenged by established socio-behavioral theories and by recent empirical results that showed the limited effectiveness of such interventions. We propose a paradigm-shift in online moderation by moving towards a personalized and user-centered approach. Our multidisciplinary vision combines state-of-the-art theories and practices in diverse fields such as computer science, sociology and psychology, to design personalized moderation interventions (PMIs). In outlining the path leading to the next-generation of moderation interventions, we also discuss the most prominent challenges introduced by such a disruptive change.

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Stefano Cresci, Amaury Trujillo, Tiziano Fagni. 2022-05-19. Personalized Interventions for Online Moderation. https://doi.org/10.1145/3511095.3536369

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