Organizational Governance of Emerging Technologies: AI Adoption in Healthcare

Jee Young Kim; William Boag; Freya Gulamali; Alifia Hasan; Henry David Jeffry Hogg; Mark Lifson; Deirdre Mulligan; Manesh Patel; Inioluwa Deborah Raji; Ajai Sehgal; Keo Shaw; Danny Tobey; Alexandra Valladares; David Vidal; Suresh Balu; Mark Sendak

arXiv · 2304.13081

Organizational Governance of Emerging Technologies: AI Adoption in Healthcare

Jee Young Kim·William Boag·Freya Gulamali·Alifia Hasan·Henry David Jeffry Hogg·Mark Lifson·Deirdre Mulligan·Manesh Patel·Inioluwa Deborah Raji·Ajai Sehgal·Keo Shaw·Danny Tobey·Alexandra Valladares·David Vidal·Suresh Balu·Mark Sendak

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Abstract

Private and public sector structures and norms refine how emerging technology is used in practice. In healthcare, despite a proliferation of AI adoption, the organizational governance surrounding its use and integration is often poorly understood. What the Health AI Partnership (HAIP) aims to do in this research is to better define the requirements for adequate organizational governance of AI systems in healthcare settings and support health system leaders to make more informed decisions around AI adoption. To work towards this understanding, we first identify how the standards for the AI adoption in healthcare may be designed to be used easily and efficiently. Then, we map out the precise decision points involved in the practical institutional adoption of AI technology within specific health systems. Practically, we achieve this through a multi-organizational collaboration with leaders from major health systems across the United States and key informants from related fields. Working with the consultancy IDEO [dot] org, we were able to conduct usability-testing sessions with healthcare and AI ethics professionals. Usability analysis revealed a prototype structured around mock key decision points that align with how organizational leaders approach technology adoption. Concurrently, we conducted semi-structured interviews with 89 professionals in healthcare and other relevant fields. Using a modified grounded theory approach, we were able to identify 8 key decision points and comprehensive procedures throughout the AI adoption lifecycle. This is one of the most detailed qualitative analyses to date of the current governance structures and processes involved in AI adoption by health systems in the United States. We hope these findings can inform future efforts to build capabilities to promote the safe, effective, and responsible adoption of emerging technologies in healthcare.

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Jee Young Kim, William Boag, Freya Gulamali, Alifia Hasan, Henry David Jeffry Hogg, Mark Lifson, Deirdre Mulligan, Manesh Patel, Inioluwa Deborah Raji, Ajai Sehgal, Keo Shaw, Danny Tobey, Alexandra Valladares, David Vidal, Suresh Balu, Mark Sendak. 2023-04-25. Organizational Governance of Emerging Technologies: AI Adoption in Healthcare. https://arxiv.org/abs/2304.13081

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