Evaluating Trustworthiness of AI-Enabled Decision Support Systems: Validation of the Multisource AI Scorecard Table (MAST)

Pouria Salehi; Yang Ba; Nayoung Kim; Ahmadreza Mosallanezhad; Anna Pan; Myke C. Cohen; Yixuan Wang; Jieqiong Zhao; Shawaiz Bhatti; James Sung; Erik Blasch; Michelle V. Mancenido; Erin K. Chiou

arXiv · 2311.18040

Evaluating Trustworthiness of AI-Enabled Decision Support Systems: Validation of the Multisource AI Scorecard Table (MAST)

Pouria Salehi·Yang Ba·Nayoung Kim·Ahmadreza Mosallanezhad·Anna Pan·Myke C. Cohen·Yixuan Wang·Jieqiong Zhao·Shawaiz Bhatti·James Sung·Erik Blasch·Michelle V. Mancenido·Erin K. Chiou

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Abstract

The Multisource AI Scorecard Table (MAST) is a checklist tool based on analytic tradecraft standards to inform the design and evaluation of trustworthy AI systems. In this study, we evaluate whether MAST is associated with people's trust perceptions in AI-enabled decision support systems (AI-DSSs). Evaluating trust in AI-DSSs poses challenges to researchers and practitioners. These challenges include identifying the components, capabilities, and potential of these systems, many of which are based on the complex deep learning algorithms that drive DSS performance and preclude complete manual inspection. We developed two interactive, AI-DSS test environments using the MAST criteria. One emulated an identity verification task in security screening, and another emulated a text summarization system to aid in an investigative reporting task. Each test environment had one version designed to match low-MAST ratings, and another designed to match high-MAST ratings, with the hypothesis that MAST ratings would be positively related to the trust ratings of these systems. A total of 177 subject matter experts were recruited to interact with and evaluate these systems. Results generally show higher MAST ratings for the high-MAST conditions compared to the low-MAST groups, and that measures of trust perception are highly correlated with the MAST ratings. We conclude that MAST can be a useful tool for designing and evaluating systems that will engender high trust perceptions, including AI-DSS that may be used to support visual screening and text summarization tasks. However, higher MAST ratings may not translate to higher joint performance.

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Pouria Salehi, Yang Ba, Nayoung Kim, Ahmadreza Mosallanezhad, Anna Pan, Myke C. Cohen, Yixuan Wang, Jieqiong Zhao, Shawaiz Bhatti, James Sung, Erik Blasch, Michelle V. Mancenido, Erin K. Chiou. 2023-11-29. Evaluating Trustworthiness of AI-Enabled Decision Support Systems: Validation of the Multisource AI Scorecard Table (MAST). https://arxiv.org/abs/2311.18040

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