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arXiv · 2402.06170

Task Supportive and Personalized Human-Large Language Model Interaction: A User Study

Ben Wang·Jiqun Liu·Jamshed Karimnazarov·Nicolas Thompson
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Abstract

Large language model (LLM) applications, such as ChatGPT, are a powerful tool for online information-seeking (IS) and problem-solving tasks. However, users still face challenges initializing and refining prompts, and their cognitive barriers and biased perceptions further impede task completion. These issues reflect broader challenges identified within the fields of IS and interactive information retrieval (IIR). To address these, our approach integrates task context and user perceptions into human-ChatGPT interactions through prompt engineering. We developed a ChatGPT-like platform integrated with supportive functions, including perception articulation, prompt suggestion, and conversation explanation. Our findings of a user study demonstrate that the supportive functions help users manage expectations, reduce cognitive loads, better refine prompts, and increase user engagement. This research enhances our comprehension of designing proactive and user-centric systems with LLMs. It offers insights into evaluating human-LLM interactions and emphasizes potential challenges for under served users.

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Ben Wang, Jiqun Liu, Jamshed Karimnazarov, Nicolas Thompson. 2024-02-09. Task Supportive and Personalized Human-Large Language Model Interaction: A User Study. https://doi.org/10.1145/3627508.3638344

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