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Saharaline: A Collective Social Support Intervention for Teachers in Low-Income Indian Schools

Rama Adithya Varanasi·Aditya Vashistha·Nicola Dell
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Abstract

This paper presents Saharaline, an intervention designed to provide collective social support for teachers in low-income schools. Implemented as a WhatsApp-based helpline, Saharaline enables teachers to reach out for personalized, long-term assistance with a wide range of problems and stressors, including pedagogical, emotional, and technological challenges. Depending on the support needed, teachers' requests are routed to appropriate domain experts -- staff employed by educational non-profit organizations who understand teachers' on-the-ground realities -- who offer localized and contextualized assistance. Via a three-month exploratory deployment with 28 teachers in India, we show how Saharaline's design enabled a collective of diverse education experts to craft and deliver localized solutions that teachers could incorporate into their practice. We conclude by reflecting on the efficacy of our intervention in low-resource work contexts and provide recommendations to enhance collective social support interventions similar to Saharaline.

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Rama Adithya Varanasi, Aditya Vashistha, Nicola Dell. 2024-02-22. Saharaline: A Collective Social Support Intervention for Teachers in Low-Income Indian Schools. https://doi.org/10.1145/3613904.3642617

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