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arXiv · 2403.09883

Influence of Personality and Communication Behavior of a Conversational Agent on User Experience and Social Presence in Augmented Reality

Katerina Koleva·Maurizio Vergari·Tanja Kojić·Sebastian Möller·Jan-Niklas Voigt-Antons
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Abstract

A virtual embodiment can benefit conversational agents, but it is unclear how their personalities and non-verbal behavior influence the User Experience and Social Presence in Augmented Reality (AR). We asked 30 users to converse with a virtual assistant who gives recommendations about city activities. The participants interacted with two different personalities: Sammy, a cheerful blue mouse, and Olive, a serious green human-like agent. Each was presented with two body languages - happy/friendly and annoyed/unfriendly. We conclude how agent representation and humor affect User Experience aspects, and that body language is significant in the evaluation and perception of the AR agent.

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Katerina Koleva, Maurizio Vergari, Tanja Kojić, Sebastian Möller, Jan-Niklas Voigt-Antons. 2024-03-14. Influence of Personality and Communication Behavior of a Conversational Agent on User Experience and Social Presence in Augmented Reality. https://doi.org/10.1109/vrw62533.2024.00261

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