Searcharxiv⌕ Search
Home/Archive/arXiv

arXiv · 2406.19399

Predicting Customer Goals in Financial Institution Services: A Data-Driven LSTM Approach

Andrew Estornell·Stylianos Loukas Vasileiou·William Yeoh·Daniel Borrajo·Rui Silva
View original source ↗Read source document ↗Export metadata ↓

Abstract

In today's competitive financial landscape, understanding and anticipating customer goals is crucial for institutions to deliver a personalized and optimized user experience. This has given rise to the problem of accurately predicting customer goals and actions. Focusing on that problem, we use historical customer traces generated by a realistic simulator and present two simple models for predicting customer goals and future actions -- an LSTM model and an LSTM model enhanced with state-space graph embeddings. Our results demonstrate the effectiveness of these models when it comes to predicting customer goals and actions.

Explore related subjects

q-fin.STcs.AIcs.CE

Keep this discovery

BibTeXRIS

Andrew Estornell, Stylianos Loukas Vasileiou, William Yeoh, Daniel Borrajo, Rui Silva. 2024-05-22. Predicting Customer Goals in Financial Institution Services: A Data-Driven LSTM Approach. https://arxiv.org/abs/2406.19399

Cite the original work for its findings. Save a collection to share your selection of sources.

KEEP EXPLORING

Related papers

arXiv2026

The Log S-fBM model: Statistical analysis

The Log S-fBM model, introduced by Wu et al., is a stochastic volatility model whose log volatility is a stationary fractional Brownian motion (S-fBM): a stationary Gaussian process with power-decaying autocovariance driven by the Hurst exponent $H$, and variance scaled by an intermittency coefficient. A key property is that it reconciles rough volatility, where $H$ is typically near $0.1$ (see Gatheral et al.), with multifractal volatility, where $H$ is close to $0$ as in Bacry, Muzy et al.: the model's volatility measure converges to a multifractal random measure as $H\to0$. Numerical findings in Wu et al. show intermittency of order $0.02$ across financial assets, motivating a small intermittency approximation of log volatility moments for calibration via the general method of moments (GMM). In this work, we conduct a statistical analysis of the Log S-fBM model. We derive scaling properties of the S-fBM process and the Log S-fBM integrated volatility measure, present deviation inequalities with tail distributions sensitive to $H$ and intermittency, and develop a hypothesis test for the null Hurst exponent, i.e.\ rough versus multifractal dynamics. Finally, we revisit scale invariance of the log volatility increment process via explicit small-intermittency formulas, reproducing analogous properties in both regimes.

q-fin.ST↗
arXiv2026

Asymmetric Long-Memory GARCH: Sign-Dependent Kernel Injection in a Two-Dimensional Markov Chain

We introduce ALM-GARCH, an asymmetric long-memory GARCH model in which positive and negative innovations enter conditional variance with different injection amplitudes and kernel offsets. These departures define testable level and memory channels relative to a nested symmetric benchmark. Positive Harris recurrence holds for interior configurations under a Foster-Lyapunov condition. Across five equity indices and Bitcoin, joint symmetry is rejected throughout, driven primarily by the level channel. The memory channel is supported for the Nikkei 225, KOSPI, and Bitcoin but is weakly identified when the positive branch is nearly inactive. Out-of-sample performance is broadly comparable to standard benchmarks.

q-fin.ST↗
arXiv2026

Modeling Trade Durations under Temporal Granularity Effects in Forex Markets

Trade durations in high-frequency foreign exchange data exhibit increased occurrence near integer values. To address this empirical phenomenon, we propose the granularity-adjusted autoregressive conditional duration (GA-ACD) model. It is based on a novel two-component mixture distribution consisting of a standard generalized gamma component for regular durations and a second component that locally redistributes probability mass around integer values to capture heaping. Conditional dynamics are modeled within a score-driven framework, allowing the scale parameter to vary over time in response to past durations, and enabling maximum likelihood estimation of all model parameters. A simulation study shows that ignoring heaping leads to biased parameter estimates and distorted inference regarding both the distribution and the dynamics of durations. An empirical analysis demonstrates that integer-duration clustering is pervasive across major currency pairs and that the GA-ACD model outperforms the standard generalized gamma ACD model.

q-fin.ST↗