Preserving Individuality while Following the Crowd: Understanding the Role of User Taste and Crowd Wisdom in Online Product Rating Prediction

Abstract

Numerous algorithms have been developed for online product rating prediction, but the specific influence of user and product information in determining the final prediction score remains largely unexplored. Existing research often relies on narrowly defined data settings, which overlooks real-world challenges such as the cold-start problem, cross-category information utilization, and scalability and deployment issues. To delve deeper into these aspects, and particularly to uncover the roles of individual user taste and collective wisdom, we propose a unique and practical approach that emphasizes historical ratings at both the user and product levels, encapsulated using a continuously updated dynamic tree representation. This representation effectively captures the temporal dynamics of users and products, leverages user information across product categories, and provides a natural solution to the cold-start problem. Furthermore, we have developed an efficient data processing strategy that makes this approach highly scalable and easily deployable. Comprehensive experiments in real industry settings demonstrate the effectiveness of our approach. Notably, our findings reveal that individual taste dominates over collective wisdom in online product rating prediction, a perspective that contrasts with the commonly observed wisdom of the crowd phenomenon in other domains. This dominance of individual user taste is consistent across various model types, including the boosting tree model, recurrent neural network (RNN), and transformer-based architectures. This observation holds true across the overall population, within individual product categories, and in cold-start scenarios. Our findings underscore the significance of individual user tastes in the context of online product rating prediction and the robustness of our approach across different model architectures.