Cyri: A Conversational AI-based Assistant for Supporting the Human User in Detecting and Responding to Phishing Attacks

Abstract

This work introduces Cyri, an AI-powered conversational assistant designed to support a human user in detecting and analyzing phishing emails by leveraging Large Language Models. Cyri has been designed to scrutinize emails for semantic features used in phishing attacks, such as urgency, and undesirable consequences, using an approach that unifies features already established in the literature with others by Cyri features extraction methodology. Cyri can be directly plugged into a client mail or webmail, ensuring seamless integration with the user's email workflow while maintaining data privacy through local processing. By performing analyses on the user's machine, Cyri eliminates the need to transmit sensitive email data over the internet, reducing associated security risks. The Cyri user interface has been designed to reduce habituation effects and enhance user engagement. It employs dynamic visual cues and context-specific explanations to keep users alert and informed while using emails. Additionally, it allows users to explore identified malicious semantic features both through conversation with the agent and visual exploration, obtaining the advantages of both modalities for expert or non-expert users. It also allows users to keep track of the conversation, supports the user in solving additional questions on both computed features or new parts of the mail, and applies its detection on demand. To evaluate Cyri, we crafted a comprehensive dataset of 420 phishing emails and 420 legitimate emails. Results demonstrate high effectiveness in identifying critical phishing semantic features fundamental to phishing detection. A user study involving 10 participants, both experts and non-experts, evaluated Cyri's effectiveness and usability. Results indicated that Cyri significantly aided users in identifying phishing emails and enhanced their understanding of phishing tactics.