Using multi-agent architecture to mitigate the risk of LLM hallucinations

Abd Elrahman Amer; Magdi Amer

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arXiv · 2507.01446

Using multi-agent architecture to mitigate the risk of LLM hallucinations

Abd Elrahman Amer·Magdi Amer

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Abstract

Improving customer service quality and response time are critical factors for maintaining customer loyalty and increasing a company's market share. While adopting emerging technologies such as Large Language Models (LLMs) is becoming a necessity to achieve these goals, the risk of hallucination remains a major challenge. In this paper, we present a multi-agent system to handle customer requests sent via SMS. This system integrates LLM based agents with fuzzy logic to mitigate hallucination risks.

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Abd Elrahman Amer, Magdi Amer. 2025-07-02. Using multi-agent architecture to mitigate the risk of LLM hallucinations. https://arxiv.org/abs/2507.01446

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