A layered architecture for log analysis in complex IT systems

Abstract

In the evolving IT landscape, stability and reliability of systems are essential, yet their growing complexity challenges DevOps teams in implementation and maintenance. Log analysis, a core element of AIOps, provides critical insights into complex behaviors and failures. This dissertation introduces a three-layered architecture to support DevOps in failure resolution. The first layer, Log Investigation, performs autonomous log labeling and anomaly classification. We propose a method that labels log data without manual effort, enabling supervised training and precise evaluation of anomaly detection. Additionally, we define a taxonomy that groups anomalies into three categories, ensuring appropriate method selection. The second layer, Anomaly Detection, detects behaviors deviating from the norm. We propose a flexible Anomaly Detection method adaptable to unsupervised, weakly supervised, and supervised training. Evaluations on public and industry datasets show F1-scores between 0.98 and 1.0, ensuring reliable anomaly detection. The third layer, Root Cause Analysis, identifies minimal log sets describing failures, their origin, and event sequences. By balancing training data and identifying key services, our Root Cause Analysis method consistently detects 90-98% of root cause log lines within the top 10 candidates, providing actionable insights for mitigation. Our research addresses how log analysis methods can be designed and optimized to help DevOps resolve failures efficiently. By integrating these three layers, the architecture equips teams with robust methods to enhance IT system reliability.