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arXiv · 2601.00592

Evaluating Web Accessibility and Usability in Bangladesh: A Comparative Analysis of Government and Non-Government Websites

Sanjida Islam Era·Ishika Tarin Ime·A. B. M. Alim Al Islam
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Abstract

Ensuring digital accessibility is essential for inclusive access to online services. However, many government and non-government websites that provide critical services - such as education, healthcare, and public administration - continue to exhibit significant accessibility and usability barriers. This study evaluates the accessibility of Bangladeshi government and non-government websites under WCAG~2.2 by combining automated accessibility assessments with user-reported feedback. A total of 212 websites were analyzed using multiple automated tools, complemented by a survey of 103 users to capture real-world usability, accessibility, and security experiences. The results reveal substantial disparities between government and non-government websites, highlighting persistent issues related to navigation complexity, interaction cost, visual readability, accessibility feature adoption, and authentication mechanisms. While non-government websites generally demonstrate better usability and functional performance, accessibility support remains inconsistent across both categories. The findings underscore the need for regular accessibility audits, user-centered design practices, and policy-driven interventions to improve digital inclusivity and ensure equitable access to online services for diverse user populations.

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Sanjida Islam Era, Ishika Tarin Ime, A. B. M. Alim Al Islam. 2026-01-02. Evaluating Web Accessibility and Usability in Bangladesh: A Comparative Analysis of Government and Non-Government Websites. https://arxiv.org/abs/2601.00592

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