Human-Less LLM Serving: Quantifying the Human Tax on Throughput

Abstract

Every major LLM serving system is designed to meet TTFT and TPOT SLOs. These metrics capture latency as a human user perceives it, and the mechanisms built to satisfy them are now standard infrastructure. We observe that long-horizon AI tasks call LLMs programmatically in tight loops where no human observes TTFT or TPOT. We ask: how much throughput do serving systems sacrifice to meet TTFT and TPOT SLAs that these workloads never need? We conduct a systematic measurement study across chunk sizes, SLO settings, context lengths, and concurrency levels. We find that the human tax on throughput grows substantially with context length and lands in the 60-93% range. At 64K token contexts, tightening the TTFT SLO to production-typical settings costs a large fraction of throughput versus the human-less baseline. The human tax is larger at higher concurrency and is qualitatively similar across SGLang and Sarathi-Serve. We term the unconstrained optimum human-less serving and provide a prototype demonstrating that it is practical on real workloads. Our findings argue that serving systems should expose workload-class-aware SLA configurations rather than silently applying the human tax uniformly to all traffic.