When to Intervene? An Empirical Study of Errors and Self-Recovery in LLM Agents

Abstract

LLM agents interact with Web services to perform tasks on users' behalf. Errors during these interactions can disrupt execution and prevent task completion, motivating external intervention. However, agents may self-recover through continued execution, raising the question of when to intervene and when to wait for self-recovery. We present an empirical study of errors and self-recovery in LLM agents. We construct ReInBench, a dataset containing 1,259 agent traces and 1,403 error events across computer-use and Web tasks. Our study examines how often and how quickly agents self-recover, how self-recovery relates to subsequent execution and task completion, and whether self-recovery can be predicted when an error occurs. We find that 725 error events self-recover, often within a few steps, with self-recovery performance differing across Execution LLMs. Self-recovery can also help agents recover from subsequent errors of the same type and support overall task completion. Intervention should therefore prioritize errors unlikely to self-recover, while allowing agents to continue when self-recovery is likely. Building on these empirical findings, we propose ReCoF, a method that predicts whether an error will self-recover to inform whether additional intervention is needed. ReCoF achieves an average relative improvement of 9.02% in Macro-F1 over the strongest baseline on ReInBench. Our code and data can be found at https://method-notes.github.io/ReCoF/.