arXiv subjects

A. Fronzetti Colladon

Publications and source records attributed to A. Fronzetti Colladon.

50 records · Page 3Linked to original sources

arXiv2021

The digital footprint of innovators: Using email to detect the most creative people in your organization

We propose a novel method for finding the most innovative people in an organization, using email to analyze structure and dynamics of the organization's online communication. To illustrate our approach, we analyzed the email archive of 2000 members of the R&D department of a US multinational company. We use metrics of social network analysis extended with meta-data of interaction dynamics to calculate features for individual employees: their network positions, messages sent and received, pings to others and response times. We find a distinction between innovation group leaders and subject matter experts focused on publishing papers and patents. Innovation administrators have a higher number of direct contacts, are more committed in conversations and receive more messages than they send. We also found significant differences between innovators oriented towards internal awards and innovators more concerned with external recognition of their work.

cs.SI↗

arXiv2021

The impact of social media presence and board member composition on new venture success: Evidences from VC-backed U.S. startups

The purpose of this study is to examine the impact of board member composition and board members' social media presence on the performance of startups. Using multiple sources, we compile a unique dataset of about 500 US-based technology startups. We find that startups with more venture capitalists on the board and whose board members are active on Twitter attract additional funding over the years, though they do not generate additional sales. By contrast, startups which have no venture capitalists on the board and whose board members are not on Twitter show an increased ability to translate assets into sales. Consistent with other research, our results indicate that startups potentially benefit from working with VCs because of the opportunity to access additional funding, although their presence does not necessarily translate into sales growth and operational efficiency. We use a number of control variables, including board gender representation and board members' position in the interlocking directorates' network.

cs.SI↗

arXiv2021

The impact of virtual mirroring on customer satisfaction

We investigate the impact of a novel method called "virtual mirroring" to promote employee self-reflection and impact customer satisfaction. The method is based on measuring communication patterns, through social network and semantic analysis, and mirroring them back to the individual. Our goal is to demonstrate that self-reflection can trigger a change in communication behaviors, which lead to increased customer satisfaction. We illustrate and test our approach analyzing e-mails of a large global services company by comparing changes in customer satisfaction associated with team leaders exposed to virtual mirroring (the experimental group). We find an increase in customer satisfaction in the experimental group and a decrease in the control group (team leaders not involved in the virtual mirroring process). With regard to the individual communication indicators, we find that customer satisfaction is higher when employees are more responsive, use a simpler language, are embedded in less centralized communication networks, and show more stable leadership patterns.

cs.SI↗

arXiv2021

The power of reciprocal knowledge sharing relationships for startup success

Purpose: The purpose of this paper is to examine the innovative capabilities of biotech start-ups in relation to geographic proximity and knowledge sharing interaction in the R&D network of a major high-tech cluster. Design-methodology-approach: This study compares longitudinal informal communication networks of researchers at biotech start-ups with company patent applications in subsequent years. For a year, senior R&D staff members from over 70 biotech firms located in the Boston biotech cluster were polled and communication information about interaction with peers, universities and big pharmaceutical companies was collected, as well as their geolocation tags. Findings: Location influences the amount of communication between firms, but not their innovation success. Rather, what matters is communication intensity and recollection by others. In particular, there is evidence that rotating leadership - changing between a more active and passive communication style - is a predictor of innovative performance. Practical implications: Expensive real-estate investments can be replaced by maintaining social ties. A more dynamic communication style and more diverse social ties are beneficial to innovation. Originality-value: Compared to earlier work that has shown a connection between location, network and firm performance, this paper offers a more differentiated view; including a novel measure of communication style, using a unique data set and providing new insights for firms who want to shape their communication patterns to improve innovation, independently of their location.

cs.SI↗

arXiv2021

Size does not matter -- in the virtual world. Comparing online social networking behaviour with business success of entrepreneurs

We explore what benefits network position in online business social networks like LinkedIn might confer to an aspiring entrepreneur. We compare two network attributes, size and embeddedness, and two actor attributes, location and diversity, between virtual and real-world networks. The promise of social networks like LinkedIn is that network friends enable easier access to critical resources such as legal and financial services, customers, and business partners. Our setting consists of one million public member profiles of the German business networking site XING (a German version of LinkedIn) from which we extracted the network structure of 15,000 start-up entrepreneurs from 12 large German universities. We find no positive effect of virtual network size and embeddedness, and small positive effects of location and diversity.

cs.SI↗

arXiv2021

Forecasting managerial turnover through e-mail based social network analysis

In this study we propose a method based on e-mail social network analysis to compare the communication behavior of managers who voluntarily quit their job and managers who decide to stay. Collecting 18 months of e-mail, we analyzed the communication behavior of 866 managers, out of which 111 left a large global service company. We compared differences in communication patterns by computing social network metrics, such as betweenness and closeness centrality, and content analysis indicators, such as emotionality and complexity of the language used. To study the emergence of managers' disengagement, we made a distinction based on the period of e-mail data examined. We observed communications during months 5 and 4 before managers left, and found significant variations in both their network structure and use of language. Results indicate that on average managers who quit had lower closeness centrality and less engaged conversations. In addition, managers who chose to quit tended to shift their communication behavior starting from 5 months before leaving, by increasing their degree and closeness centrality, the complexity of their language, as well as their oscillations in betweenness centrality and the number of "nudges" they need to send to peers before getting an answer.

cs.SI↗

arXiv2021

Robustness and stability of enterprise intranet social networks: The impact of moderators

In this study, we tested the robustness of three communication networks extracted from the online forums included in the intranet platforms of three large companies. For each company we analyzed the communication among employees both in terms of network structure and content (language used). Over a period of eight months, we analyzed more than 52,000 messages posted by approximately 12,000 employees. Specifically, we tested the network robustness and the stability of a set of structural and semantic metrics, while applying several different node removal strategies. We removed the forum moderators, the spammers, the overly connected nodes and the nodes lying at the network periphery, also testing different combinations of these selections. Results indicate that removing spammers and very peripheral nodes can be a relatively low impact strategy in this context; accordingly, it could be used to clean the noise generated by these types of social actor and to reduce the computation complexity of the analysis. On the other hand, the removal of moderators seems to have a significant impact on the network connectivity and the shared content. The most affected variables are closeness centrality and contribution index. We also found that the removal of overly connected nodes can significantly change the network structure. Lastly, we compared the behavior of moderators with the other users, finding distinctive characteristics by which moderators can be identified when their list is unknown. Our findings can help online community managers to understand the role of moderators within intranet forums and can be useful for social network analysts who are interested in evaluating the effects of graph simplification techniques.

cs.SI↗

arXiv2021

Using four different online media sources to forecast the crude oil price

This study looks for signals of economic awareness on online social media and tests their significance in economic predictions. The study analyses, over a period of two years, the relationship between the West Texas Intermediate daily crude oil price and multiple predictors extracted from Twitter, Google Trends, Wikipedia, and the Global Data on Events, Language, and Tone database (GDELT). Semantic analysis is applied to study the sentiment, emotionality and complexity of the language used. Autoregressive Integrated Moving Average with Explanatory Variable (ARIMAX) models are used to make predictions and to confirm the value of the study variables. Results show that the combined analysis of the four media platforms carries valuable information in making financial forecasting. Twitter language complexity, GDELT number of articles and Wikipedia page reads have the highest predictive power. This study also allows a comparison of the different fore-sighting abilities of each platform, in terms of how many days ahead a platform can predict a price movement before it happens. In comparison with previous work, more media sources and more dimensions of the interaction and of the language used are combined in a joint analysis.

econ.GN↗

arXiv2021

Personality correlates of key roles in informal advice networks

Prior research has emphasised the importance of informal advice networks for knowledge sharing and peer learning. We use Social Network Analysis to detect individuals who play a strategic role in advice networks. Even if roles have been extensively described, how to identify people within them is still an open issue. Furthermore, we investigate whether an association between key players and the big five personality traits exists, by means of nonparametric statistics. To achieve this, we present a case study which involves roughly 180 university students. We found 21 of them playing a key role. Results give evidence of significant associations between key positions and Conscientiousness, Neuroticism and Agreeableness; whereas no evidence is found for a relationship with Extraversion or Openness to Experience. Consistently, personality emerges as a relevant indicator for predicting people who are more likely to play a strategic role, even when connection patterns are unknown.

physics.soc-ph↗

arXiv2021

Studying the association of online brand importance with museum visitors: An application of the semantic brand score

This paper explores the association between brand importance and growth in museum visitors. We analyzed 10 years of online forum discussions and applied the Semantic Brand Score (SBS) to assess the brand importance of five European Museums. Our Naive Bayes and regression models indicate that variations in the combined dimensions of the SBS (prevalence, diversity and connectivity) are aligned with changes in museum visitors. Results suggest that, in order to attract more visitors, museum brand managers should focus on increasing the volume of online posting and the richness of information generated by users around the brand, rather than controlling for the posts' overall positivity or negativity.

cs.CL↗

arXiv2021

Using social network analysis to prevent money laundering

This research explores the opportunities for the application of network analytic techniques to prevent money laundering. We worked on real world data by analyzing the central database of a factoring company, mainly operating in Italy, over a period of 19 months. This database contained the financial operations linked to the factoring business, together with other useful information about the company clients. We propose a new approach to sort and map relational data and present predictive models, based on network metrics, to assess risk profiles of clients involved in the factoring business. We find that risk profiles can be predicted by using social network metrics. In our dataset, the most dangerous social actors deal with bigger or more frequent financial operations; they are more peripheral in the transactions network; they mediate transactions across different economic sectors and operate in riskier countries or Italian regions. Finally, to spot potential clusters of criminals, we propose a visual analysis of the tacit links existing among different companies who share the same owner or representative. Our findings show the importance of using a network-based approach when looking for suspicious financial operations and potential criminals.

cs.SI↗

arXiv2021

Forecasting election results by studying brand importance in online news

This study uses the semantic brand score, a novel measure of brand importance in big textual data, to forecast elections based on online news. About 35,000 online news articles were transformed into networks of co-occurring words and analyzed by combining methods and tools from social network analysis and text mining. Forecasts made for four voting events in Italy provided consistent results across different voting systems: a general election, a referendum, and a municipal election in two rounds. This work contributes to the research on electoral forecasting by focusing on predictions based on online big data; it offers new perspectives regarding the textual analysis of online news through a methodology which is relatively fast and easy to apply. This study also suggests the existence of a link between the brand importance of political candidates and parties and electoral results.

cs.SI↗

arXiv2020

Brand Intelligence Analytics

Leveraging the power of big data represents an opportunity for brand managers to reveal patterns and trends in consumer perceptions, while monitoring positive or negative associations of the brand with desired topics. This chapter describes the functionalities of the SBS Brand Intelligence App (SBS BI), which has been designed to assess brand importance and provides brand analytics through the analysis of (big) textual data. To better describe the SBS BI's functionalities, we present a case study focused on the 2020 US Democratic Presidential Primaries. We downloaded 50,000 online articles from the Event Registry database, which contains both mainstream and blog news collected from around the world. These online news articles were transformed into networks of co-occurring words and analyzed by combining methods and tools from social network analysis and text mining.

cs.SE↗

arXiv2020

Distinctiveness Centrality in Social Networks

The determination of node centrality is a fundamental topic in social network studies. As an addition to established metrics, which identify central nodes based on their brokerage power, the number and weight of their connections, and the ability to quickly reach all other nodes, we introduce five new measures of Distinctiveness Centrality. These new metrics attribute a higher score to nodes keeping a connection with the network periphery. They penalize links to highly-connected nodes and serve the identification of social actors with more distinctive network ties. We discuss some possible applications and properties of these newly introduced metrics, such as their upper and lower bounds. Distinctiveness centrality provides a viewpoint of centrality alternative to that of established metrics.

cs.SI↗