arXiv subjects

Abhijnan Chakraborty

Publications and source records attributed to Abhijnan Chakraborty.

At least 37 records · Page 2Linked to original sources

arXiv2023

Towards Fairness in Online Service with k Servers and its Application on Fair Food Delivery

The k-SERVER problem is one of the most prominent problems in online algorithms with several variants and extensions. However, simplifying assumptions like instantaneous server movements and zero service time has hitherto limited its applicability to real-world problems. In this paper, we introduce a realistic generalization of k-SERVER without such assumptions - the k-FOOD problem, where requests with source-destination locations and an associated pickup time window arrive in an online fashion, and each has to be served by exactly one of the available k servers. The k-FOOD problem offers the versatility to model a variety of real-world use cases such as food delivery, ride sharing, and quick commerce. Moreover, motivated by the need for fairness in online platforms, we introduce the FAIR k-FOOD problem with the max-min objective. We establish that both k-FOOD and FAIR k-FOOD problems are strongly NP-hard and develop an optimal offline algorithm that arises naturally from a time-expanded flow network. Subsequently, we propose an online algorithm DOC4FOOD involving virtual movements of servers to the nearest request location. Experiments on a real-world food-delivery dataset, alongside synthetic datasets, establish the efficacy of the proposed algorithm against state-of-the-art fair food delivery algorithms.

cs.AI↗

arXiv2022

Gigs with Guarantees: Achieving Fair Wage for Food Delivery Workers

With the increasing popularity of food delivery platforms, it has become pertinent to look into the working conditions of the 'gig' workers in these platforms, especially providing them fair wages, reasonable working hours, and transparency on work availability. However, any solution to these problems must not degrade customer experience and be cost-effective to ensure that platforms are willing to adopt them. We propose WORK4FOOD, which provides income guarantees to delivery agents, while minimizing platform costs and ensuring customer satisfaction. WORK4FOOD ensures that the income guarantees are met in such a way that it does not lead to increased working hours or degrade environmental impact. To incorporate these objectives, WORK4FOOD balances supply and demand by controlling the number of agents in the system and providing dynamic payment guarantees to agents based on factors such as agent location, ratings, etc. We evaluate WORK4FOOD on a real-world dataset from a leading food delivery platform and establish its advantages over the state of the art in terms of the multi-dimensional objectives at hand.

cs.AI↗

arXiv2022

These Deals Won't Last! Longevity, Uniformity and Bias in Product Badge Assignment in E-Commerce Platforms

Product badges are ubiquitous in e-commerce platforms, acting as effective psychological triggers to nudge customers to buy specific products, boosting revenues. However, to the best of our knowledge, there has been no attempt to systematically study these badges and their several idiosyncrasies - we intend to close this gap in our current work. Specifically, we try to answer questions such as: How long does a product retain a badge on a given platform? If a product is sold on different platforms, then does it receive similar badges? How do the products that receive badges differ from those which do not, in terms of price, customer rating, etc. We collect longitudinal data from several e-commerce platforms over 45 days, and find that although most of the badges are short-lived, there are several permanent badge assignments and that too for badges meant to denote urgency or scarcity. Furthermore, it is unclear how the badge assignments are done, and we find evidence that highly-rated products are missing out on badges compared to lower quality ones. Our work calls for greater transparency in the badge assignment process to inform customers, as well as to reduce dissatisfaction among the sellers dependent on the platforms for their revenues.

cs.SI↗

arXiv2022

Scheduling Virtual Conferences Fairly: Achieving Equitable Participant and Speaker Satisfaction

Recently, almost all conferences have moved to virtual mode due to the pandemic-induced restrictions on travel and social gathering. Contrary to in-person conferences, virtual conferences face the challenge of efficiently scheduling talks, accounting for the availability of participants from different timezones and their interests in attending different talks. A natural objective for conference organizers is to maximize efficiency, e.g., total expected audience participation across all talks. However, we show that optimizing for efficiency alone can result in an unfair virtual conference schedule, where individual utilities for participants and speakers can be highly unequal. To address this, we formally define fairness notions for participants and speakers, and derive suitable objectives to account for them. As the efficiency and fairness objectives can be in conflict with each other, we propose a joint optimization framework that allows conference organizers to design schedules that balance (i.e., allow trade-offs) among efficiency, participant fairness and speaker fairness objectives. While the optimization problem can be solved using integer programming to schedule smaller conferences, we provide two scalable techniques to cater to bigger conferences. Extensive evaluations over multiple real-world datasets show the efficacy and flexibility of our proposed approaches.

cs.HC↗

arXiv2022

FairFoody: Bringing in Fairness in Food Delivery

Along with the rapid growth and rise to prominence of food delivery platforms, concerns have also risen about the terms of employment of the gig workers underpinning this growth. Our analysis on data derived from a real-world food delivery platform across three large cities from India show that there is significant inequality in the money delivery agents earn. In this paper, we formulate the problem of fair income distribution among agents while also ensuring timely food delivery. We establish that the problem is not only NP-hard but also inapproximable in polynomial time. We overcome this computational bottleneck through a novel matching algorithm called FairFoody. Extensive experiments over real-world food delivery datasets show FairFoody imparts up to 10 times improvement in equitable income distribution when compared to baseline strategies, while also ensuring minimal impact on customer experience.

cs.SI↗

arXiv2022

FaiRIR: Mitigating Exposure Bias from Related Item Recommendations in Two-Sided Platforms

Related Item Recommendations (RIRs) are ubiquitous in most online platforms today, including e-commerce and content streaming sites. These recommendations not only help users compare items related to a given item, but also play a major role in bringing traffic to individual items, thus deciding the exposure that different items receive. With a growing number of people depending on such platforms to earn their livelihood, it is important to understand whether different items are receiving their desired exposure. To this end, our experiments on multiple real-world RIR datasets reveal that the existing RIR algorithms often result in very skewed exposure distribution of items, and the quality of items is not a plausible explanation for such skew in exposure. To mitigate this exposure bias, we introduce multiple flexible interventions (FaiRIR) in the RIR pipeline. We instantiate these mechanisms with two well-known algorithms for constructing related item recommendations -- rating-SVD and item2vec -- and show on real-world data that our mechanisms allow for a fine-grained control on the exposure distribution, often at a small or no cost in terms of recommendation quality, measured in terms of relatedness and user satisfaction.

cs.IR↗

arXiv2022

Alexa, in you, I trust! Fairness and Interpretability Issues in E-commerce Search through Smart Speakers

In traditional (desktop) e-commerce search, a customer issues a specific query and the system returns a ranked list of products in order of relevance to the query. An increasingly popular alternative in e-commerce search is to issue a voice-query to a smart speaker (e.g., Amazon Echo) powered by a voice assistant (VA, e.g., Alexa). In this situation, the VA usually spells out the details of only one product, an explanation citing the reason for its selection, and a default action of adding the product to the customer's cart. This reduced autonomy of the customer in the choice of a product during voice-search makes it necessary for a VA to be far more responsible and trustworthy in its explanation and default action. In this paper, we ask whether the explanation presented for a product selection by the Alexa VA installed on an Amazon Echo device is consistent with human understanding as well as with the observations on other traditional mediums (e.g., desktop ecommerce search). Through a user survey, we find that in 81% cases the interpretation of 'a top result' by the users is different from that of Alexa. While investigating for the fairness of the default action, we observe that over a set of as many as 1000 queries, in nearly 68% cases, there exist one or more products which are more relevant (as per Amazon's own desktop search results) than the product chosen by Alexa. Finally, we conducted a survey over 30 queries for which the Alexa-selected product was different from the top desktop search result, and observed that in nearly 73% cases, the participants preferred the top desktop search result as opposed to the product chosen by Alexa. Our results raise several concerns and necessitates more discussions around the related fairness and interpretability issues of VAs for e-commerce search.

cs.HC↗

arXiv2021

Towards Fair Recommendation in Two-Sided Platforms

Many online platforms today (such as Amazon, Netflix, Spotify, LinkedIn, and AirBnB) can be thought of as two-sided markets with producers and customers of goods and services. Traditionally, recommendation services in these platforms have focused on maximizing customer satisfaction by tailoring the results according to the personalized preferences of individual customers. However, our investigation reinforces the fact that such customer-centric design of these services may lead to unfair distribution of exposure to the producers, which may adversely impact their well-being. On the other hand, a pure producer-centric design might become unfair to the customers. As more and more people are depending on such platforms to earn a living, it is important to ensure fairness to both producers and customers. In this work, by mapping a fair personalized recommendation problem to a constrained version of the problem of fairly allocating indivisible goods, we propose to provide fairness guarantees for both sides. Formally, our proposed {\em FairRec} algorithm guarantees Maxi-Min Share ($α$-MMS) of exposure for the producers, and Envy-Free up to One Item (EF1) fairness for the customers. Extensive evaluations over multiple real-world datasets show the effectiveness of {\em FairRec} in ensuring two-sided fairness while incurring a marginal loss in overall recommendation quality. Finally, we present a modification of FairRec (named as FairRecPlus) that at the cost of additional computation time, improves the recommendation performance for the customers, while maintaining the same fairness guarantees.

cs.IR↗

arXiv2021

On the Fairness of Time-Critical Influence Maximization in Social Networks

Influence maximization has found applications in a wide range of real-world problems, for instance, viral marketing of products in an online social network, and information propagation of valuable information such as job vacancy advertisements and health-related information. While existing algorithmic techniques usually aim at maximizing the total number of people influenced, the population often comprises several socially salient groups, e.g., based on gender or race. As a result, these techniques could lead to disparity across different groups in receiving important information. Furthermore, in many of these applications, the spread of influence is time-critical, i.e., it is only beneficial to be influenced before a time deadline. As we show in this paper, the time-criticality of the information could further exacerbate the disparity of influence across groups. This disparity, introduced by algorithms aimed at maximizing total influence, could have far-reaching consequences, impacting people's prosperity and putting minority groups at a big disadvantage. In this work, we propose a notion of group fairness in time-critical influence maximization. We introduce surrogate objective functions to solve the influence maximization problem under fairness considerations. By exploiting the submodularity structure of our objectives, we provide computationally efficient algorithms with guarantees that are effective in enforcing fairness during the propagation process. We demonstrate the effectiveness of our approach through synthetic and real-world experiments.

cs.SI↗

arXiv2021

Fairness for Whom? Understanding the Reader's Perception of Fairness in Text Summarization

With the surge in user-generated textual information, there has been a recent increase in the use of summarization algorithms for providing an overview of the extensive content. Traditional metrics for evaluation of these algorithms (e.g. ROUGE scores) rely on matching algorithmic summaries to human-generated ones. However, it has been shown that when the textual contents are heterogeneous, e.g., when they come from different socially salient groups, most existing summarization algorithms represent the social groups very differently compared to their distribution in the original data. To mitigate such adverse impacts, some fairness-preserving summarization algorithms have also been proposed. All of these studies have considered normative notions of fairness from the perspective of writers of the contents, neglecting the readers' perceptions of the underlying fairness notions. To bridge this gap, in this work, we study the interplay between the fairness notions and how readers perceive them in textual summaries. Through our experiments, we show that reader's perception of fairness is often context-sensitive. Moreover, standard ROUGE evaluation metrics are unable to quantify the perceived (un)fairness of the summaries. To this end, we propose a human-in-the-loop metric and an automated graph-based methodology to quantify the perceived bias in textual summaries. We demonstrate their utility by quantifying the (un)fairness of several summaries of heterogeneous socio-political microblog datasets.

cs.IR↗

arXiv2021

When the Umpire is also a Player: Bias in Private Label Product Recommendations on E-commerce Marketplaces

Algorithmic recommendations mediate interactions between millions of customers and products (in turn, their producers and sellers) on large e-commerce marketplaces like Amazon. In recent years, the producers and sellers have raised concerns about the fairness of black-box recommendation algorithms deployed on these marketplaces. Many complaints are centered around marketplaces biasing the algorithms to preferentially favor their own `private label' products over competitors. These concerns are exacerbated as marketplaces increasingly de-emphasize or replace `organic' recommendations with ad-driven `sponsored' recommendations, which include their own private labels. While these concerns have been covered in popular press and have spawned regulatory investigations, to our knowledge, there has not been any public audit of these marketplace algorithms. In this study, we bridge this gap by performing an end-to-end systematic audit of related item recommendations on Amazon. We propose a network-centric framework to quantify and compare the biases across organic and sponsored related item recommendations. Along a number of our proposed bias measures, we find that the sponsored recommendations are significantly more biased toward Amazon private label products compared to organic recommendations. While our findings are primarily interesting to producers and sellers on Amazon, our proposed bias measures are generally useful for measuring link formation bias in any social or content networks.

cs.CY↗

arXiv2020

Analyzing 'Near Me' Services: Potential for Exposure Bias in Location-based Retrieval

The proliferation of smartphones has led to the increased popularity of location-based search and recommendation systems. Online platforms like Google and Yelp allow location-based search in the form of nearby feature to query for hotels or restaurants in the vicinity. Moreover, hotel booking platforms like Booking[dot]com, Expedia, or Trivago allow travelers searching for accommodations using either their desired location as a search query or near a particular landmark. Since the popularity of different locations in a city varies, certain locations may get more queries than other locations. Thus, the exposure received by different establishments at these locations may be very different from their intrinsic quality as captured in their ratings. Today, many small businesses (shops, hotels, or restaurants) rely on such online platforms for attracting customers. Thus, receiving less exposure than that is expected can be unfavorable for businesses. It could have a negative impact on their revenue and potentially lead to economic starvation or even shutdown. By gathering and analyzing data from three popular platforms, we observe that many top-rated hotels and restaurants get less exposure vis-a-vis their quality, which could be detrimental for them. Following a meritocratic notion, we define and quantify such exposure disparity due to location-based searches on these platforms. We attribute this exposure disparity mainly to two kinds of biases -- Popularity Bias and Position Bias. Our experimental evaluation on multiple datasets reveals that although the platforms are doing well in delivering distance-based results, exposure disparity exists for individual businesses and needs to be reduced for business sustainability.

cs.IR↗

arXiv2020

On Fair Virtual Conference Scheduling: Achieving Equitable Participant and Speaker Satisfaction

The (COVID-19) pandemic-induced restrictions on travel and social gatherings have prompted most conference organizers to move their events online. However, in contrast to physical conferences, virtual conferences face a challenge in efficiently scheduling talks, accounting for the availability of participants from different time-zones as well as their interests in attending different talks. In such settings, a natural objective for the conference organizers would be to maximize some global welfare measure, such as the total expected audience participation across all talks. However, we show that optimizing for global welfare could result in a schedule that is unfair to the stakeholders, i.e., the individual utilities for participants and speakers can be highly unequal. To address the fairness concerns, we formally define fairness notions for participants and speakers, and subsequently derive suitable fairness objectives for them. We show that the welfare and fairness objectives can be in conflict with each other, and there is a need to maintain a balance between these objective while caring for them simultaneously. Thus, we propose a joint optimization framework that allows conference organizers to design talk schedules that balance (i.e., allow trade-offs) between global welfare, participant fairness and the speaker fairness objectives. We show that the optimization problem can be solved using integer linear programming, and empirically evaluate the necessity and benefits of such joint optimization approach in virtual conference scheduling.

cs.SI↗

arXiv2020

FairRec: Two-Sided Fairness for Personalized Recommendations in Two-Sided Platforms

We investigate the problem of fair recommendation in the context of two-sided online platforms, comprising customers on one side and producers on the other. Traditionally, recommendation services in these platforms have focused on maximizing customer satisfaction by tailoring the results according to the personalized preferences of individual customers. However, our investigation reveals that such customer-centric design may lead to unfair distribution of exposure among the producers, which may adversely impact their well-being. On the other hand, a producer-centric design might become unfair to the customers. Thus, we consider fairness issues that span both customers and producers. Our approach involves a novel mapping of the fair recommendation problem to a constrained version of the problem of fairly allocating indivisible goods. Our proposed FairRec algorithm guarantees at least Maximin Share (MMS) of exposure for most of the producers and Envy-Free up to One item (EF1) fairness for every customer. Extensive evaluations over multiple real-world datasets show the effectiveness of FairRec in ensuring two-sided fairness while incurring a marginal loss in the overall recommendation quality.

cs.AI↗

arXiv2019

Incremental Fairness in Two-Sided Market Platforms: On Smoothly Updating Recommendations

Major online platforms today can be thought of as two-sided markets with producers and customers of goods and services. There have been concerns that over-emphasis on customer satisfaction by the platforms may affect the well-being of the producers. To counter such issues, few recent works have attempted to incorporate fairness for the producers. However, these studies have overlooked an important issue in such platforms -- to supposedly improve customer utility, the underlying algorithms are frequently updated, causing abrupt changes in the exposure of producers. In this work, we focus on the fairness issues arising out of such frequent updates, and argue for incremental updates of the platform algorithms so that the producers have enough time to adjust (both logistically and mentally) to the change. However, naive incremental updates may become unfair to the customers. Thus focusing on recommendations deployed on two-sided platforms, we formulate an ILP based online optimization to deploy changes incrementally in n steps, where we can ensure smooth transition of the exposure of items while guaranteeing a minimum utility for every customer. Evaluations over multiple real world datasets show that our proposed mechanism for platform updates can be efficient and fair to both the producers and the customers in two-sided platforms.

cs.SI↗

arXiv2019

Minimizing Margin of Victory for Fair Political and Educational Districting

In many practical scenarios, a population is divided into disjoint groups for better administration, e.g., electorates into political districts, employees into departments, students into school districts, and so on. However, grouping people arbitrarily may lead to biased partitions, raising concerns of gerrymandering in political districting, racial segregation in schools, etc. To counter such issues, in this paper, we conceptualize such problems in a voting scenario, and propose FAIR DISTRICTING problem to divide a given set of people having preference over candidates into k groups such that the maximum margin of victory of any group is minimized. We also propose the FAIR CONNECTED DISTRICTING problem which additionally requires each group to be connected. We show that the FAIR DISTRICTING problem is NP-complete for plurality voting even if we have only 3 candidates but admits polynomial time algorithms if we assume k to be some constant or everyone can be moved to any group. In contrast, we show that the FAIR CONNECTED DISTRICTING problem is NP-complete for plurality voting even if we have only 2 candidates and k = 2. Finally, we propose heuristic algorithms for both the problems and show their effectiveness in UK political districting and in lowering racial segregation in public schools in the US.

cs.SI↗

arXiv2019

Summarizing User-generated Textual Content: Motivation and Methods for Fairness in Algorithmic Summaries

As the amount of user-generated textual content grows rapidly, text summarization algorithms are increasingly being used to provide users a quick overview of the information content. Traditionally, summarization algorithms have been evaluated only based on how well they match human-written summaries (e.g. as measured by ROUGE scores). In this work, we propose to evaluate summarization algorithms from a completely new perspective that is important when the user-generated data to be summarized comes from different socially salient user groups, e.g. men or women, Caucasians or African-Americans, or different political groups (Republicans or Democrats). In such cases, we check whether the generated summaries fairly represent these different social groups. Specifically, considering that an extractive summarization algorithm selects a subset of the textual units (e.g. microblogs) in the original data for inclusion in the summary, we investigate whether this selection is fair or not. Our experiments over real-world microblog datasets show that existing summarization algorithms often represent the socially salient user-groups very differently compared to their distributions in the original data. More importantly, some groups are frequently under-represented in the generated summaries, and hence get far less exposure than what they would have obtained in the original data. To reduce such adverse impacts, we propose novel fairness-preserving summarization algorithms which produce high-quality summaries while ensuring fairness among various groups. To our knowledge, this is the first attempt to produce fair text summarization, and is likely to open up an interesting research direction.

cs.IR↗

arXiv2019

Public Sphere 2.0: Targeted Commenting in Online News Media

With the increase in online news consumption, to maximize advertisement revenue, news media websites try to attract and retain their readers on their sites. One of the most effective tools for reader engagement is commenting, where news readers post their views as comments against the news articles. Traditionally, it has been assumed that the comments are mostly made against the full article. In this work, we show that present commenting landscape is far from this assumption. Because the readers lack the time to go over an entire article, most of the comments are relevant to only particular sections of an article. In this paper, we build a system which can automatically classify comments against relevant sections of an article. To implement that, we develop a deep neural network based mechanism to find comments relevant to any section and a paragraph wise commenting interface to showcase them. We believe that such a data driven commenting system can help news websites to further increase reader engagement.

cs.IR↗