arXiv subjects

Ainur Yessenalina

Publications and source records attributed to Ainur Yessenalina.

4 recordsLinked to original sources

arXiv2026

Conversation Coach: A Voice-enabled AI System that Helps Practice Difficult Workplace Conversations

Effective manager-employee communication is critical for retaining high performers and developing underperformers, yet training managers in these skills remains costly. Text-based chatbots offer a scalable approach but cannot provide realistic rehearsal: managers need to practice speaking aloud to build confidence before high-stakes conversations. In this paper, we propose Conversation Coach, a voice-first AI system that enables managers to rehearse difficult workplace conversations in a realistic spoken format. The system addresses three challenges: achieving low-latency interactions with strong language understanding, enabling adaptive conversations through configurable bot personalities that simulate different employee types, and generating personalized feedback on content and policy compliance. We compare an end-to-end speech-to-speech model with a cascaded approach combining automatic speech recognition, a large language model, and text-to-speech synthesis. The end-to-end approach achieves 3$\times$ lower median (P50) latency with native barge-in capability at an estimated 8$\times$ lower cost, while the cascaded approach offers superior reasoning essential for coaching quality. We deployed the cascaded architecture in production, where 40,000+ managers used it over six months, with adoption patterns indicating selective use for difficult conversations.

cs.AI↗

arXiv2023

Multi-Task Learning For Reduced Popularity Bias In Multi-Territory Video Recommendations

Various data imbalances that naturally arise in a multi-territory personalized recommender system can lead to a significant item bias for globally prevalent items. A locally popular item can be overshadowed by a globally prevalent item. Moreover, users' viewership patterns/statistics can drastically change from one geographic location to another which may suggest to learn specific user embeddings. In this paper, we propose a multi-task learning (MTL) technique, along with an adaptive upsampling method to reduce popularity bias in multi-territory recommendations. Our proposed framework is designed to enrich training examples with active users representation through upsampling, and capable of learning geographic-based user embeddings by leveraging MTL. Through experiments, we demonstrate the effectiveness of our framework in multiple territories compared to a baseline not incorporating our proposed techniques.~Noticeably, we show improved relative gain of up to $65.27\%$ in PR-AUC metric. A case study is presented to demonstrate the advantages of our methods in attenuating the popularity bias of global items.

cs.IR↗

arXiv2023

Design Principles of Robust Multi-Armed Bandit Framework in Video Recommendations

Current multi-armed bandit approaches in recommender systems (RS) have focused more on devising effective exploration techniques, while not adequately addressing common exploitation challenges related to distributional changes and item cannibalization. Little work exists to guide the design of robust bandit frameworks that can address these frequent challenges in RS. In this paper, we propose a new design principles to (i) make bandit models robust to time-variant metadata signals, (ii) less prone to item cannibalization, and (iii) prevent their weights fluctuating due to data sparsity. Through a series of experiments, we systematically examine the influence of several important bandit design choices. We demonstrate the advantage of our proposed design principles at making bandit models robust to dynamic behavioral changes through in-depth analyses. Noticeably, we show improved relative gain compared to a baseline bandit model not incorporating our design choices of up to $11.88\%$ and $44.85\%$, respectively in ROC-AUC and PR-AUC. Case studies about fairness in recommending specific popular and unpopular titles are presented, to demonstrate the robustness of our proposed design at addressing popularity biases.

cs.IR↗

arXiv2022

Exploring Heterogeneous Metadata for Video Recommendation with Two-tower Model

Online video services acquire new content on a daily basis to increase engagement, and improve the user experience. Traditional recommender systems solely rely on watch history, delaying the recommendation of newly added titles to the right customer. However, one can use the metadata information of a cold-start title to bootstrap the personalization. In this work, we propose to adopt a two-tower model, in which one tower is to learn the user representation based on their watch history, and the other tower is to learn the effective representations for titles using metadata. The contribution of this work can be summarized as: (1) we show the feasibility of using two-tower model for recommendations and conduct a series of offline experiments to show its performance for cold-start titles; (2) we explore different types of metadata (categorical features, text description, cover-art image) and an attention layer to fuse them; (3) with our Amazon proprietary data, we show that the attention layer can assign weights adaptively to different metadata with improved recommendation for warm- and cold-start items.

cs.IR↗