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Alexander Smirnov

Publications and source records attributed to Alexander Smirnov.

21 records · Page 2Linked to original sources

Geometric approach to asymptotic expansion of Feynman integrals

We present an algorithm that reveals relevant contributions in non-threshold-type asymptotic expansion of Feynman integrals about a small parameter. It is shown that the problem reduces to finding a convex hull of a set of points in a multidimensional vector space.

hep-ph↗

Ontology-Based Users & Requests Clustering in Customer Service Management System

Customer Service Management is one of major business activities to better serve company customers through the introduction of reliable processes and procedures. Today this kind of activities is implemented through e-services to directly involve customers into business processes. Traditionally Customer Service Management involves application of data mining techniques to discover usage patterns from the company knowledge memory. Hence grouping of customers/requests to clusters is one of major technique to improve the level of company customization. The goal of this paper is to present an efficient for implementation approach for clustering users and their requests. The approach uses ontology as knowledge representation model to improve the semantic interoperability between units of the company and customers. Some fragments of the approach tested in an industrial company are also presented in the paper.

cs.IR↗