arXiv subjects

Amelia Hassoun

Publications and source records attributed to Amelia Hassoun.

6 recordsLinked to original sources

arXiv2026

"It didn't feel right but I needed a job so desperately": Understanding People's Emotions & Help Needs During Financial Scams

Online financial scams represent a long-standing and serious threat for which people seek help. We present a study to understand people's in situ motivations for engaging with scams and the help needs they express before, during, and after encountering a scam. We identify the main emotions scammers exploited (e.g., fear, hope) and characterize how they did so. We examine factors -- such as financial insecurity and legal precarity -- which elevate people's risk of engaging with specific scams and experiencing harm. We indicate when people sought help and describe their help-seeking needs and emotions at different stages of the scam. We discuss how these needs could be met through the design of contextually-specific prevention, diagnostic, mitigation, and recovery interventions.

cs.HC↗

arXiv2026

Understanding Help Seeking for Digital Privacy, Safety, and Security

The complexity of navigating digital privacy, safety, and security threats often falls directly on users. This leads to users seeking help from family and peers, platforms and advice guides, dedicated communities, and even large language models (LLMs). As a precursor to improving resources across this ecosystem, our community needs to understand what help seeking looks like in the wild. To that end, we blend qualitative coding with LLM fine-tuning to sift through over one billion Reddit posts from the last four years to identify where and for what users seek digital privacy, safety, or security help. We isolate three million relevant posts with 93% precision and recall and automatically annotate each with the topics discussed (e.g., security tools, privacy configurations, scams, account compromise, content moderation, and more). We use this dataset to understand the scope and scale of help seeking, the communities that provide help, and the types of help sought. Our work informs the development of better resources for users (e.g., user guides or LLM help-giving agents) while underscoring the inherent challenges of supporting users through complex combinations of threats, platforms, mitigations, context, and emotions.

cs.CR↗

arXiv2024

The Influencer Next Door: How Misinformation Creators Use GenAI

Advances in generative AI (GenAI) have raised concerns about detecting and discerning AI-generated content from human-generated content. Most existing literature assumes a paradigm where 'expert' organized disinformation creators and flawed AI models deceive 'ordinary' users. Based on longitudinal ethnographic research with misinformation creators and consumers between 2022-2023, we instead find that GenAI supports bricolage work, where non-experts increasingly use GenAI to remix, repackage, and (re)produce content to meet their personal needs and desires. This research yielded four key findings: First, participants primarily used GenAI for creation, rather than truth-seeking. Second, a spreading 'influencer millionaire' narrative drove participants to become content creators, using GenAI as a productivity tool to generate a volume of (often misinformative) content. Third, GenAI lowered the barrier to entry for content creation across modalities, enticing consumers to become creators and significantly increasing existing creators' output. Finally, participants used Gen AI to learn and deploy marketing tactics to expand engagement and monetize their content. We argue for shifting analysis from the public as consumers of AI content to bricoleurs who use GenAI creatively, often without a detailed understanding of its underlying technology. We analyze how these understudied emergent uses of GenAI produce new or accelerated misinformation harms, and their implications for AI products, platforms and policies.

cs.HC↗

arXiv2024

Sowing 'Seeds of Doubt': Cottage Industries of Election and Medical Misinformation in Brazil and the United States

We conducted ethnographic research with 31 misinformation creators and consumers in Brazil and the US before, during, and after a major election to understand the consumption and production of election and medical misinformation. This study contributes to research on misinformation ecosystems by focusing on poorly understood small players, or "micro-influencers", who create misinformation in peer-to-peer networks. We detail four key tactics that micro-influencers use. First, they typically disseminate "gray area" content rather than expert-falsified claims, using subtle aesthetic and rhetorical tactics to evade moderation. Second, they post in small, closed groups where members feel safe and predisposed to trust content. Third, they explicitly target misinformation consumers' emotional and social needs. Finally, they post a high volume of short, repetitive content to plant seeds of doubt and build trust in influencers as unofficial experts. We discuss the implications these micro-influencers have for misinformation interventions and platforms' efforts to moderate misinformation.

cs.HC↗

arXiv2023

Practicing Information Sensibility: How Gen Z Engages with Online Information

Assessing the trustworthiness of information online is complicated. Literacy-based paradigms are both widely used to help and widely critiqued. We conducted a study with 35 Gen Zers from across the U.S. to understand how they assess information online. We found that they tended to encounter -- rather than search for -- information, and that those encounters were shaped more by social motivations than by truth-seeking queries. For them, information processing is fundamentally a social practice. Gen Zers interpreted online information together, as aspirational members of social groups. Our participants sought information sensibility: a socially-informed awareness of the value of information encountered online. We outline key challenges they faced and practices they used to make sense of information. Our findings suggest that like their information sensibility practices, solutions and strategies to address misinformation should be embedded in social contexts online.

cs.HC↗

arXiv2021

Thinking Through and Writing About Research Ethics Beyond "Broader Impact"

In March 2021, we held the first instalment of the tutorial on thinking through and writing about research ethics beyond 'Broader Impact' in conjunction with the ACM Conference on Fairness, Accountability, and Transparency (FAccT '21). The goal of this tutorial was to offer a conceptual and practical starting point for engineers and social scientists interested in thinking more expansively, holistically, and critically about research ethics. This report provides an outline of the tutorial, and contains our 'lifecourse checklist'. This was presented as part of the tutorial, and provides a practical starting point for researchers when thinking about research ethics before a project's start. We provide this to the research community, with the hope that researchers use it when considering the ethics of their research.

cs.CY↗