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Amy X. Zhang

Publications and source records attributed to Amy X. Zhang.

At least 19 recordsLinked to original sources

Moral Missions: Surfacing Moral Decision-Making Strategies for Responsible Data Science Practice

A growing ecosystem of techniques, toolkits, and guidelines has been developed to help data scientists consider the social implications of data-driven technologies. However, prior literature highlights that even when this ecosystem of techniques is provided to professional data scientists, they still struggle to consistently adopt a responsible data science practice. We posit that the key to sustained responsible data science practice is to approach it as a moral mission: a conviction-driven technical practice that seeks to transform social conditions by any degree possible. In this paper, we present a semi-structured interview study with 15 responsible data scientists and AI practitioners to understand the moral decision-making procedures they use to articulate and actualize their moral missions. Through a phenomenological analysis of our participants' accounts, we find participants engage in embodied introspection, circumvent institutional expectations, and center relationality throughout their moral missions. We also present how our participants engage in similar processes to contend with generative AI (GenAI) in their responsible practice. We conclude by calling for subversive data science communities and identifying sociotechnical design implications to better support sustainable responsible data science practice.

cs.HC

Middleware for Feed Recommendation in Practice: How Feed Creators Build, Maintain, and Sustain Custom Feeds on Bluesky

Scholars have long proposed third-party middleware as an alternative to centralized algorithmic feeds: feeds built and distributed by independent feed creators. This vision saw no large-scale instantiation until Bluesky, a decentralized microblogging platform, introduced custom feeds in 2023. Although central to the middleware ecosystem, we know little about how feed creators understand their role, build feeds, and sustain them. Through interviews with n = 26 feed creators and third-party developers of feed-building tools, and analysis of n = 88,302 custom feeds, we identify two creator orientations---utility-providing and community-building. Additionally, creators struggle to maintain feeds that fully realize middleware ideals: they lack granular interaction data, receive little feedback, and lack technical expertise to act on either. Finally, creators sustain their feeds as unpaid hobbyists with little platform support and are divided on whether to monetize beyond covering costs. We conclude with design and policy implications for strengthening the middleware feed ecosystem.

cs.HC

Customized large language models can outperform Community Notes in correcting misinformation

Addressing misinformation in real-world settings is challenging: content is often multimodal; factuality judgments are nuanced and context-dependent; new events emerge rapidly across domains; corrections must be timely, trustworthy, and politically impartial; and multidimensional, multistakeholder frameworks remain lacking. Crowdsourced fact-checking systems such as Community Notes have gained broad adoption, but timely, scalable coverage remains difficult. We introduce MUSE, which augments large language models (LLMs) with trust-aware retrieval of up-to-date evidence and task-specific multimodal reasoning. Given a piece of content, MUSE identifies whether and which parts may be false or misleading and provides explanations grounded in credible references. We also develop an evaluation framework that assesses expert-rated response quality---including identification accuracy, explanation factuality, and the relevance and credibility of supporting references---as well as user perceptions. Across social media posts spanning modalities, domains, political leanings, misinformation tactics, and popularity, MUSE consistently produces high-quality responses, including for content not previously fact-checked online, and outperforms even highly rated Community Notes by 29%. It also improves participants' recognition of misinformation by 10%. Our work establishes a general methodological and evaluative framework for timely, scalable, and trustworthy correction of misinformation.

cs.CL

Compass: Continuously Aligning Social Media Feeds via In-Situ Reflections

Social media recommendation feeds often optimize for users' immediate impulses rather than preferences they would hold after deeper reflection. Some systems address this misalignment by incorporating users' explicit preferences via a configuration page or in-feed controls instead of just behavioral signals. However, users typically have evolving preferences, and their stated preferences and behavior naturally diverge, necessitating continuous reflection and feed realignment. But existing strategies require the user to take initiative and are often effortful; as a result, in practice they are rarely invoked. We present Compass, a system that aligns a user's feed with their reflective preferences by helping users reflect on and articulate their preferences given their behavior. To enable continuous reflection during everyday browsing, Compass surfaces in-situ reflections via lightweight notifications, while feed alignment is achieved by periodically simulating behavioral signals and directly manipulating feed content. We embedded Compass within YouTube Shorts and compared it against a baseline without continuous support through a 10-day field study (N=15). We found that Compass promoted more reflective and purposeful feed consumption, iterative preference adjustment, and stronger feed alignment, without sacrificing the casual nature of feed browsing.

cs.HC

From Inquisitorial to Adversarial: Using Legal Theory to Redesign Online Reporting Systems

User reporting systems play a central role in how online communities address interpersonal conflict and harassment, especially in private spaces such as direct messages, voice chats, and end-to-end encrypted messaging. These settings complicate evidence collection for community moderators while heightening users' concerns about procedural justice and privacy. To examine these challenges, we draw on adversarial legal frameworks from offline judicial systems and apply them to community-level reporting systems, using Discord as a research site. We find that online community reporting systems often follow an inquisitorial model, in which moderators lead evidence collection and case development, rather than an adversarial model, which gives users greater control over how evidence is presented and contested. Although adversarial practices can strengthen procedural justice and protect privacy, they can also introduce new risks of abuse, underscoring the need for careful threat modeling. Building on this analysis, we present a design space for giving users greater control over the disclosure and authentication of evidence while accounting for the privacy constraints and technical affordances of online communities. We conclude by discussing how this design space can inform platform-level reporting systems and how cryptographic techniques may help reinforce these systems amid growing distrust in platforms.

cs.HC

Are Language Models Sensitive to Morally Irrelevant Distractors?

With the rapid uptake of large language models (LLMs) across high-stakes settings, it is becoming increasingly important to ensure that LLMs behave in ways that align with human values. Existing moral benchmarks for this purpose often prompt LLMs with value statements, moral scenarios, or psychological questionnaires, with the implicit underlying assumption that LLMs report somewhat stable moral preferences. However, moral psychology research has shown that even human moral judgements are sensitive to morally irrelevant situational factors such as the smell of cinnamon rolls or the level of ambient noise, thereby challenging moral theories which assume that human moral judgements are stable. Here we draw inspiration from this "situationist" view of moral psychology to evaluate whether LLMs exhibit similar cognitive moral biases. We curate a novel multimodal dataset of 60 "moral distractors" from existing psychological datasets of emotionally-valenced images and narratives, which have no moral relevance to the situation presented. After injecting these distractors into existing moral benchmarks, we find that moral distractors can shift the moral judgements of LLMs by over 30% even in unambiguous scenarios, highlighting the instability of LLMs' moral judgements and the need for more contextual approaches to AI alignment.

cs.CL

Hedwig: Dynamic Autonomy for Coding Agents Under Local Oversight

Despite coding agents' advances in handling increasingly complex tasks, their continued tendency to introduce unintended edits, subtle bugs, and scope drift that slip past code review means developers must still decide how much autonomy to grant them. However, existing approaches for setting an agent's level of autonomy, such as static permission settings or instruction files, cannot account for how developers' preferences for agent autonomy can shift across tasks and over time. We conducted a formative survey with 21 software engineers who use coding agents and found that they experience frustration with calibrating autonomy and have evolving preferences for level of oversight. Building on these insights, we present Hedwig, a CLI coding agent that dynamically adjusts its autonomy level based on developer-agent interactions across sessions. Rather than operating on a global, fixed autonomy configuration, Hedwig learns an evolving set of behavioral guidelines from developer decisions and feedback, reducing friction on work for which the agent has earned trust, while tightening oversight when the agent operates outside familiar territory. Hedwig demonstrates the potential of a new paradigm where agents intelligently adapt their level of autonomy based on user trust through active, longitudinal collaboration.

cs.HC

How Conversational Structure and Style Shape Online Community Experiences

Sense of Community (SOC) is vital to individual and collective well-being. Although social interactions have moved increasingly online, still little is known about the specific relationships between the nature of these interactions and Sense of Virtual Community (SOVC). This study addresses this gap by exploring how conversational structure and linguistic style predict SOVC in online communities, using a large-scale survey of 2,826 Reddit users across 281 varied subreddits. We develop a hierarchical model to predict self-reported SOVC based on automatically quantifiable and highly generalizable features that are agnostic to community topic and that describe both individual users and entire communities. We identify specific interaction patterns (e.g., reciprocal reply chains, use of prosocial language) associated with stronger communities and identify three primary dimensions of SOVC within Reddit -- Membership & Belonging, Cooperation & Shared Values, and Connection & Influence. This study provides the first quantitative evidence linking patterns of social interaction to SOVC and highlights actionable strategies for fostering stronger community attachment, using an approach that can generalize readily across community topics, languages, and platforms. These insights offer theoretical implications for the study of online communities and practical suggestions for the design of features to help more individuals experience the positive benefits of online community participation.

cs.SI

PolicyPad: Collaborative Prototyping of LLM Policies

As LLMs gain adoption in high-stakes domains like mental health, domain experts are increasingly consulted to provide input into policies governing their behavior. From an observation of 19 policymaking workshops with 9 experts over 15 weeks, we identified opportunities to better support rapid experimentation, feedback, and iteration for collaborative policy design processes. We present PolicyPad, an interactive system that facilitates the emerging practice of LLM policy prototyping by drawing from established UX prototyping practices, including heuristic evaluation and storyboarding. Using PolicyPad, policy designers can collaborate on drafting a policy in real time while independently testing policy-informed model behavior with usage scenarios. We evaluate PolicyPad through workshops with 8 groups of 22 domain experts in mental health and law, finding that PolicyPad enhanced collaborative dynamics during policy design, enabled tight feedback loops, and led to novel policy contributions. Overall, our work paves expert-informed paths for advancing AI alignment and safety.

cs.HC

Cocoa: Co-Planning and Co-Execution with AI Agents

As AI agents take on increasingly long-running tasks involving sophisticated planning and execution, there is a corresponding need for novel interaction designs that enable deeper human-agent collaboration. However, most prior works leverage human interaction to fix "autonomous" workflows that have yet to become fully autonomous or rigidly treat planning and execution as separate stages. Based on a formative study with 9 researchers using AI to support their work, we propose a design that affords greater flexibility in collaboration, so that users can 1) delegate agency to the user or agent via a collaborative plan where individual steps can be assigned; and 2) interleave planning and execution so that plans can adjust after partial execution. We introduce Cocoa, a system that takes design inspiration from computational notebooks to support complex research tasks. A lab study (n=16) found that Cocoa enabled steerability without sacrificing ease-of-use, and a week-long field deployment (n=7) showed how researchers collaborated with Cocoa to accomplish real-world tasks.

cs.HC

Botender: Supporting Communities in Collaboratively Designing AI Agents through Case-Based Provocations

AI agents, or bots, serve important roles in online communities. However, they are often designed by outsiders or a few tech-savvy members, leading to bots that may not align with the broader community's needs. How might communities collectively shape the behavior of community bots? We present Botender, a system that enables communities to collaboratively design LLM-powered bots without coding. With Botender, community members can directly propose, iterate on, and deploy custom bot behaviors tailored to community needs. Botender facilitates testing and iteration on bot behavior through case-based provocations: interaction scenarios generated to spark user reflection and discussion around desirable bot behavior. A validation study found these provocations more useful than standard test cases for revealing improvement opportunities and surfacing disagreements. During a five-day deployment across six Discord servers, Botender supported communities in tailoring bot behavior to their specific needs, showcasing the usefulness of case-based provocations in facilitating collaborative bot design.

cs.HC

On the Regulatory Potential of User Interfaces for AI Agent Governance

AI agents that take actions in their environment autonomously over extended time horizons require robust governance interventions to curb their potentially consequential risks. Prior proposals for governing AI agents primarily target system-level safeguards (e.g., prompt injection monitors) or agent infrastructure (e.g., agent IDs). In this work, we explore a complementary approach: regulating user interfaces of AI agents as a way of enforcing transparency and behavioral requirements that then demand changes at the system and/or infrastructure levels. Specifically, we analyze 22 existing agentic systems to identify UI elements that play key roles in human-agent interaction and communication. We then synthesize those elements into six high-level interaction design patterns that hold regulatory potential (e.g., requiring agent memory to be editable). We conclude with policy recommendations based on our analysis. Our work exposes a new surface for regulatory action that supplements previous proposals for practical AI agent governance.

cs.CY

Promptimizer: User-Led Prompt Optimization for Personal Content Classification

While LLMs now enable users to create content classifiers easily through natural language, automatic prompt optimization techniques are often necessary to create performant classifiers. However, such techniques can fail to consider how social media users want to evolve their filters over the course of usage, including desiring to steer them in different ways during initialization and iteration. We introduce a user-centered prompt optimization technique, Promptimizer, that maintains high performance and ease-of-use but additionally (1) allows for user input into the optimization process and (2) produces final prompts that are interpretable. A lab experiment (n=16) found that users significantly preferred Promptimizer's human-in-the-loop optimization over a fully automatic approach. We further implement Promptimizer into Puffin, a tool to support YouTube content creators in creating and maintaining personal classifiers to manage their comments. Over a 3-week deployment with 10 creators, participants successfully created diverse filters to better understand their audiences and protect their communities.

cs.HC

Democratic AI is Possible. The Democracy Levels Framework Shows How It Might Work

This position paper argues that effectively "democratizing AI" requires democratic governance and alignment of AI, and that this is particularly valuable for decisions with systemic societal impacts. Initial steps -- such as Meta's Community Forums and Anthropic's Collective Constitutional AI -- have illustrated a promising direction, where democratic processes could be used to meaningfully improve public involvement and trust in critical decisions. To more concretely explore what increasingly democratic AI might look like, we provide a "Democracy Levels" framework and associated tools that: (i) define milestones toward meaningfully democratic AI, which is also crucial for substantively pluralistic, human-centered, participatory, and public-interest AI, (ii) can help guide organizations seeking to increase the legitimacy of their decisions on difficult AI governance and alignment questions, and (iii) support the evaluation of such efforts.

cs.CY

Levels of Autonomy for AI Agents

Autonomy is a double-edged sword for AI agents, simultaneously unlocking transformative possibilities and serious risks. How can agent developers calibrate the appropriate levels of autonomy at which their agents should operate? We argue that an agent's level of autonomy can be treated as a deliberate design decision, separate from its capability and operational environment. In this work, we define five levels of escalating agent autonomy, characterized by the roles a user can take when interacting with an agent: operator, collaborator, consultant, approver, and observer. Within each level, we describe the ways by which a user can exert control over the agent and open questions for how to design the nature of user-agent interaction. We then highlight a potential application of our framework towards AI autonomy certificates to govern agent behavior in single- and multi-agent systems. We conclude by proposing early ideas for evaluating agents' autonomy. Our work aims to contribute meaningful, practical steps towards responsibly deployed and useful AI agents in the real world.

cs.HC

Penalizing Transparency? How AI Disclosure and Author Demographics Shape Human and AI Judgments About Writing

As AI integrates in various types of human writing, calls for transparency around AI assistance are growing. However, if transparency operates on uneven ground and certain identity groups bear a heavier cost for being honest, then the burden of openness becomes asymmetrical. This study investigates how AI disclosure statement affects perceptions of writing quality, and whether these effects vary by the author's race and gender. Through a large-scale controlled experiment, both human raters (n = 1,970) and LLM raters (n = 2,520) evaluated a single human-written news article while disclosure statements and author demographics were systematically varied. This approach reflects how both human and algorithmic decisions now influence access to opportunities (e.g., hiring, promotion) and social recognition (e.g., content recommendation algorithms). We find that both human and LLM raters consistently penalize disclosed AI use. However, only LLM raters exhibit demographic interaction effects: they favor articles attributed to women or Black authors when no disclosure is present. But these advantages disappear when AI assistance is revealed. These findings illuminate the complex relationships between AI disclosure and author identity, highlighting disparities between machine and human evaluation patterns.

cs.CY

Case Law Grounding: Using Precedents to Align Decision-Making for Humans and AI

From moderating content within an online community to producing socially-appropriate generative outputs, decision-making tasks -- conducted by either humans or AI -- often depend on subjective or socially-established criteria. To ensure such decisions are consistent, prevailing processes primarily make use of high-level rules and guidelines to ground decisions, similar to applying "constitutions" in the legal context. However, inconsistencies in specifying and interpreting constitutional grounding can lead to undesirable and even incorrect decisions being made. In this work, we introduce "case law grounding" (CLG) -- an approach for grounding subjective decision-making using past decisions, similar to how precedents are used in case law. We present how this grounding approach can be implemented in both human and AI decision-making contexts, introducing both a human-led process and a large language model (LLM) prompting setup. Evaluating with five groups and communities across two decision-making task domains, we find that decisions produced with CLG were significantly more accurately aligned to ground truth in 4 out of 5 groups, achieving a 16.0--23.3 %-points higher accuracy in the human process, and 20.8--32.9 %-points higher with LLMs. We also examined the impact of different configurations with the retrieval window size and binding nature of decisions and find that binding decisions and larger retrieval windows were beneficial. Finally, we discuss the broader implications of using CLG to augment existing constitutional grounding when it comes to aligning human and AI decisions.

cs.HC

Agonistic Image Generation: Unsettling the Hegemony of Intention

Current image generation paradigms prioritize actualizing user intention - "see what you intend" - but often neglect the sociopolitical dimensions of this process. However, it is increasingly evident that image generation is political, contributing to broader social struggles over visual meaning. This sociopolitical aspect was highlighted by the March 2024 Gemini controversy, where Gemini faced criticism for inappropriately injecting demographic diversity into user prompts. Although the developers sought to redress image generation's sociopolitical dimension by introducing diversity "corrections," their opaque imposition of a standard for "diversity" ultimately proved counterproductive. In this paper, we present an alternative approach: an image generation interface designed to embrace open negotiation along the sociopolitical dimensions of image creation. Grounded in the principles of agonistic pluralism (from the Greek agon, meaning struggle), our interface actively engages users with competing visual interpretations of their prompts. Through a lab study with 29 participants, we evaluate our agonistic interface on its ability to facilitate reflection - engagement with other perspectives and challenging dominant assumptions - a core principle that underpins agonistic contestation. We compare it to three existing paradigms: a standard interface, a Gemini-style interface that produces "diverse" images, and an intention-centric interface suggesting prompt refinements. Our findings demonstrate that the agonistic interface enhances reflection across multiple measures, but also that reflection depends on users perceiving the interface as both appropriate and empowering; introducing diversity without grounding it in relevant political contexts was perceived as inauthentic. Our results suggest that diversity and user intention should not be treated as opposing values to be balanced.

cs.HC