arXiv subjects

Anne Marie Piper

Publications and source records attributed to Anne Marie Piper.

4 recordsLinked to original sources

arXiv2026

Designing for Collective Access: In Search of a Solution to Accessible Communication in a Mixed-Ability Non-Profit

As mixed-ability collaboration has become increasingly focal within accessibility research, managing varied, and sometimes conflicting, access needs has become a key consideration in designing for access. When an accessibility feature or practice benefits some people while constraining others, how should designers navigate these trade-offs? This paper responds to this question by analyzing how a mixed-ability nonprofit worked to make communication accessible to its members as it grew from a small blind-focused athletic group to a larger cross-disability organization. Based on a six-month study that combines interviews and field observations, we show that working with conflicting access needs is not just a technical 'problem' but a generative process that sparks reflection on technical constraints and preferences, diverse roles and communication norms, and organizational demands. We therefore argue for rethinking "conflicts" in access as key sites for revealing power structures and creating opportunities for accountability and repair.

cs.HC↗

arXiv2026

Reimagining Sign Language Technologies: Analyzing Translation Work of Chinese Deaf Online Content Creators

While sign language translation systems promise to enhance deaf people's access to information and communication, they have been met with strong skepticism from deaf communities due to risks of misrepresenting and oversimplifying the richness of signed communication in technologies. This article provides empirical evidence of the complexity of translation work involved in deaf communication through interviews with 13 deaf Chinese content creators who actively produce and share sign language content on video sharing platforms with both deaf and hearing audiences. By studying this unique group of content creators, our findings highlight the nuances of sign language translation, showing how deaf creators create content with multilingualism and multiculturalism in mind, support meaning making across languages and cultures, and navigate politics involved in their translation work. Grounded in these deaf-led translation practices, we draw on the sociolinguistic concept of (trans)languaging to re-conceptualize and reimagine the design of sign language translation systems.

cs.HC↗

arXiv2025

"It's trained by non-disabled people": Evaluating How Image Quality Affects Product Captioning with Vision-Language Models

Vision-Language Models (VLMs) are increasingly used by blind and low-vision (BLV) people to identify and understand products in their everyday lives, such as food, personal care items, and household goods. Despite their prevalence, we lack an empirical understanding of how common image quality issues--such as blur, misframing, and rotation--affect the accuracy of VLM-generated captions and whether the resulting captions meet BLV people's information needs. Based on a survey of 86 BLV participants, we develop an annotated dataset of 1,859 product images from BLV people to systematically evaluate how image quality issues affect VLM-generated captions. While the best VLM achieves 98% accuracy on images with no quality issues, accuracy drops to 75% overall when quality issues are present, worsening considerably as issues compound. We discuss the need for model evaluations that center on disabled people's experiences throughout the process and offer concrete recommendations for HCI and ML researchers to make VLMs more reliable for BLV people.

cs.HC↗

arXiv2025

The Accessibility Paradox: How Blind and Low Vision Employees Experience and Negotiate Accessibility in the Technology Industry

Many technology companies aim to improve access and inclusion not only by making their products accessible but also by bringing people with disabilities into the tech workforce. We know less about how accessibility is experienced and negotiated by disabled workers within these organizations. Through interviews with 20 BLV workers across various tech companies, we uncover a persistent misalignment between organizational attempts at accessibility and the current realities of these employees. We introduce the concept of the accessibility paradox, which we define as the inherent tension between the productivity- and profit-driven nature of tech companies and their desire to hire and retain disabled workers. Focusing on the experiences of BLV workers, we show how the accessibility paradox manifests in their everyday workplace interactions, including digital infrastructure, accommodations processes and policies, ability assumptions, and competing priorities. We offer recommendations for future research and practice to understand and improve workplace accessibility and inclusion.

cs.CY↗