arXiv subjects

Antonette Mendoza

Publications and source records attributed to Antonette Mendoza.

4 recordsLinked to original sources

arXiv2025

Social Correction on Social Media: A Quantitative Analysis of Comment Behaviour and Reliability

Corrections given by ordinary social media users, also referred to as Social Correction have emerged as a viable intervention against misinformation as per the recent literature. However, little is known about how often users give disputing or endorsing comments and how reliable those comments are. An online experiment was conducted to investigate how users' credibility evaluations of social media posts and their confidence in those evaluations combined with online reputational concerns affect their commenting behaviour. The study found that participants exhibited a more conservative approach when giving disputing comments compared to endorsing ones. Nevertheless, participants were more discerning in their disputing comments than endorsing ones. These findings contribute to a better understanding of social correction on social media and highlight the factors influencing comment behaviour and reliability.

cs.SI↗

arXiv2018

Emotional Attachment Framework for People-Oriented Software

In organizational and commercial settings, people often have clear roles and workflows against which functional and non-functional requirements can be extracted. However, in more social settings, such as platforms for enhancing social interaction, successful applications are driven more by using emotional engagement than functionality, and the drivers of user engagement are difficult to identify. A key challenge is to understand people's emotional goals so that they can be incorporated into the design. This paper proposes a novel framework called the Emotional Attachment Framework, which is based on existing models and theories of emotional attachment. Its aim is to facilitate the process of getting a deeper insight into emotional goals in software engineering. To demonstrate the framework in use, emotional goals are elicited for a software application that aims to provide help for homeless people. To measure the effectiveness and efficiency of the proposed technique in this study, a series of evaluations are undertaken: a semi-controlled experiment, a comparison analysis, and domain expert and end-user evaluation. The results indicate that the Emotional Attachment Framework has the potential to give better insight during analysis of emotional goals.

cs.SE↗

arXiv2018

Emotionalism within People-Oriented Software Design

In designing most software applications, much effort is placed upon the functional goals, which make a software system useful. However, the failure to consider emotional goals, which make a software system pleasurable to use, can result in disappointment and system rejection even if utilitarian goals are well implemented. Although several studies have emphasized the importance of people's emotional goals in developing software, there is little advice on how to address these goals in the software system development process. This paper proposes a theoretically-sound and practical method by combining the theories and techniques of software engineering, requirements engineering, and decision making. The outcome of this study is the Emotional Goal Systematic Analysis Technique (EG-SAT), which facilitates the process of finding software system capabilities to address emotional goals in software design. EG-SAT is easy to learn and easy to use technique that helps analysts to gain insights into how to address people's emotional goals. To demonstrate the method in use, a two-part evaluation is conducted. First, EG-SAT is used to analyze the emotional goals of potential users of a mobile learning application that provides information about low carbon living for tradespeople and professionals in the building industry in Australia. The results of using EG-SAT in this case study are compared with a professionally-developed baseline. Second, we ran a semi-controlled experiment in which 12 participants were asked to apply EG-SAT and another technique on part of our case study. The outcomes show that EG-SAT helped participants to both analyse emotional goals and gain valuable insights about the functional and non-functional goals for addressing people's emotional goals.

cs.SE↗

arXiv2016

Appropriation of social media for knowledge sharing by patients with chronic illness

Social media technologies are increasingly utilized by patients, leading to development of online social groups where patients share experiences and offer support to their peers on these platforms. There is limited research investigating actual use of social media platforms by patients, issues faced in using such platforms and how appropriation of these platforms impact patient outcomes. A conceptual model based on social support theory and model of technology appropriation is proposed in order to investigate factors that influence this phenomenon. The authors propose that social support theory and model of technology appropriation could explain the determining factors, both enablers and barriers that drive appropriation and knowledge sharing behaviours of patients on social media platforms.

cs.CY↗