arXiv subjects

Archan Dutta

Publications and source records attributed to Archan Dutta.

2 recordsLinked to original sources

arXiv2026

Designing AI Pipelines for Decision-Ready ITSM Intelligence

IT service management (ITSM) systems accumulate large volumes of heterogeneous ticket data that are difficult for sales and executive stakeholders to convert into actionable intelligence. This paper presents a sociotechnical AI pipeline, designed and evaluated following design science research principles, that transforms raw ITSM exports into a multilevel decision-support artifact. The pipeline combines LLM-based schema normalization, HDBSCAN sub-topic clustering, and hierarchical agglomerative clustering to generate executive-facing Main-topics and granular Sub-topics. A stakeholder evaluation across six artifacts and five raters from Sales Engineering and customer success roles shows that all four decision-support metrics, interpretability, actionability, trust, and likelihood of use, on average exceed 4.0 out of 5.0, with trust as the most consistent signal. The findings position ITSM analytics as an Information Systems (IS) problem of transformation, abstraction, and human-centered design.

cs.AI↗

arXiv2026

Can Frontier LLMs Match Natively Multimodal Embeddings? A Comparison on Hard-Negative Text-to-Image Retrieval

Multimodal retrieval and classification across different types of media, spanning text, images,video and audio, has traditionally relied on dual-encoder models that align visual and textual representations through contrastive learning. The March 2026 release of Gemini Embedding 2, Google's first natively multimodal embedding model to map text, images, video, audio, and documents into a single shared space, raises competition among multimodal retrieval systems. Simultaneously, frontier Large language models (LLMs) have also demonstrated strong visual understanding, raising the question of whether they can serve as effective zero-shot rankers. Our study provides the first direct comparison of native multimodal embeddings against LLM-based visual ranking on Flickr30k. We observe that GPT-4.1 and Claude Sonnet 4.6 perform on par with Gemini Embedding 2. Additionally, once embeddings are precomputed, multimodal embeddings are better suited for low-latency applications.

cs.AI↗