arXiv subjects

Ateret Anaby-Tavor

Publications and source records attributed to Ateret Anaby-Tavor.

25 records · Page 2Linked to original sources

arXiv2022

Classifier Data Quality: A Geometric Complexity Based Method for Automated Baseline And Insights Generation

Testing Machine Learning (ML) models and AI-Infused Applications (AIIAs), or systems that contain ML models, is highly challenging. In addition to the challenges of testing classical software, it is acceptable and expected that statistical ML models sometimes output incorrect results. A major challenge is to determine when the level of incorrectness, e.g., model accuracy or F1 score for classifiers, is acceptable and when it is not. In addition to business requirements that should provide a threshold, it is a best practice to require any proposed ML solution to out-perform simple baseline models, such as a decision tree. We have developed complexity measures, which quantify how difficult given observations are to assign to their true class label; these measures can then be used to automatically determine a baseline performance threshold. These measures are superior to the best practice baseline in that, for a linear computation cost, they also quantify each observation' classification complexity in an explainable form, regardless of the classifier model used. Our experiments with both numeric synthetic data and real natural language chatbot data demonstrate that the complexity measures effectively highlight data regions and observations that are likely to be misclassified.

cs.LG↗

arXiv2022

Understanding the Properties of Generated Corpora

Models for text generation have become focal for many research tasks and especially for the generation of sentence corpora. However, understanding the properties of an automatically generated text corpus remains challenging. We propose a set of tools that examine the properties of generated text corpora. Applying these tools on various generated corpora allowed us to gain new insights into the properties of the generative models. As part of our characterization process, we found remarkable differences in the corpora generated by two leading generative technologies.

cs.CL↗

arXiv2022

Gaining Insights into Unrecognized User Utterances in Task-Oriented Dialog Systems

The rapidly growing market demand for automatic dialogue agents capable of goal-oriented behavior has caused many tech-industry leaders to invest considerable efforts into task-oriented dialog systems. The success of these systems is highly dependent on the accuracy of their intent identification -- the process of deducing the goal or meaning of the user's request and mapping it to one of the known intents for further processing. Gaining insights into unrecognized utterances -- user requests the systems fail to attribute to a known intent -- is therefore a key process in continuous improvement of goal-oriented dialog systems. We present an end-to-end pipeline for processing unrecognized user utterances, deployed in a real-world, commercial task-oriented dialog system, including a specifically-tailored clustering algorithm, a novel approach to cluster representative extraction, and cluster naming. We evaluated the proposed components, demonstrating their benefits in the analysis of unrecognized user requests.

cs.CL↗

arXiv2022

High-quality Conversational Systems

Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI (Artificial Intelligence) world. The quality of the chatbot is, therefore, key. However, as is the case in general with AIIAs, it is especially challenging to assess and control the quality of chatbot systems. Beyond the inherent statistical nature of these systems, where occasional failure is acceptable, we identify two major challenges. The first is to release an initial system that is of sufficient quality such that humans will interact with it. The second is to maintain the quality, enhance its capabilities, improve it and make necessary adjustments based on changing user requests or drift. These challenges exist because it is impossible to predict the real distribution of user requests and the natural language they will use to express these requests. Moreover, any empirical distribution of requests is likely to change over time. This may be due to periodicity, changing usage, and drift of topics. We provide a methodology and set of technologies to address these challenges and to provide automated assistance through a human-in-the-loop approach. We notice that it is crucial to connect between the different phases in the lifecycle of the chatbot development and to make sure it provides its expected business value. For example, that it frees human agents to deal with tasks other than answering human users. Our methodology and technologies apply during chatbot training in the pre-production phase, through to chatbot usage in the field in the post-production phase. They implement the `test first' paradigm by assisting in agile design, and support continuous integration through actionable insights.

cs.HC↗

arXiv2021

Improved Goal Oriented Dialogue via Utterance Generation and Look Ahead

Goal oriented dialogue systems have become a prominent customer-care interaction channel for most businesses. However, not all interactions are smooth, and customer intent misunderstanding is a major cause of dialogue failure. We show that intent prediction can be improved by training a deep text-to-text neural model to generate successive user utterances from unlabeled dialogue data. For that, we define a multi-task training regime that utilizes successive user-utterance generation to improve the intent prediction. Our approach achieves the reported improvement due to two complementary factors: First, it uses a large amount of unlabeled dialogue data for an auxiliary generation task. Second, it uses the generated user utterance as an additional signal for the intent prediction model. Lastly, we present a novel look-ahead approach that uses user utterance generation to improve intent prediction in inference time. Specifically, we generate counterfactual successive user utterances for conversations with ambiguous predicted intents, and disambiguate the prediction by reassessing the concatenated sequence of available and generated utterances.

cs.CL↗

arXiv2021

We've had this conversation before: A Novel Approach to Measuring Dialog Similarity

Dialog is a core building block of human natural language interactions. It contains multi-party utterances used to convey information from one party to another in a dynamic and evolving manner. The ability to compare dialogs is beneficial in many real world use cases, such as conversation analytics for contact center calls and virtual agent design. We propose a novel adaptation of the edit distance metric to the scenario of dialog similarity. Our approach takes into account various conversation aspects such as utterance semantics, conversation flow, and the participants. We evaluate this new approach and compare it to existing document similarity measures on two publicly available datasets. The results demonstrate that our method outperforms the other approaches in capturing dialog flow, and is better aligned with the human perception of conversation similarity.

cs.CL↗

arXiv2019

Not Enough Data? Deep Learning to the Rescue!

Based on recent advances in natural language modeling and those in text generation capabilities, we propose a novel data augmentation method for text classification tasks. We use a powerful pre-trained neural network model to artificially synthesize new labeled data for supervised learning. We mainly focus on cases with scarce labeled data. Our method, referred to as language-model-based data augmentation (LAMBADA), involves fine-tuning a state-of-the-art language generator to a specific task through an initial training phase on the existing (usually small) labeled data. Using the fine-tuned model and given a class label, new sentences for the class are generated. Our process then filters these new sentences by using a classifier trained on the original data. In a series of experiments, we show that LAMBADA improves classifiers' performance on a variety of datasets. Moreover, LAMBADA significantly improves upon the state-of-the-art techniques for data augmentation, specifically those applicable to text classification tasks with little data.

cs.CL↗