arXiv subjects

Ben Zevenbergen

Publications and source records attributed to Ben Zevenbergen.

5 recordsLinked to original sources

arXiv2026

Epistemic Trust as a Mechanism for Ethics Integration: Failure Modes and Design Principles from 70 Moral Imagination Workshops

Bottom-up responsible innovation initiatives seek to empower technology development teams to engage in ethical reflection, yet such interventions frequently fail to achieve practitioner engagement. Why do some ethics interventions succeed while others are dismissed as irrelevant, adversarial, or disconnected from work? This paper proposes epistemic trust -- the degree to which practitioners regard an intervention, its facilitators, and its content as credible, relevant, and actionable -- as a conceptual model linking intervention design to engagement outcomes. Drawing on philosophical work on testimony and on practice-based qualitative analysis of over 70 moral imagination workshops with engineering teams between 2019 and 2025, we identify five dimensions of epistemic trust salient to ethics interventions (Relevance, Inclusivity, Agency, Authority, and Alignment) and present a typology of 23 failure modes that arise when these dimensions are inadequately addressed. We derive nine design principles for cultivating epistemic trust, grounded in our operationalisation of moral imagination through technomoral scenarios and structured deliberation. Our findings contribute to the literature on collaborative socio-technical integration by specifying conditions of uptake that existing frameworks leave undertheorised. We acknowledge limitations including selection effects from voluntary participation and the absence of formal outcome measures, and position our failure mode typology as practitioner hypotheses warranting further empirical validation.

cs.CY↗

arXiv2023

Engaging Engineering Teams Through Moral Imagination: A Bottom-Up Approach for Responsible Innovation and Ethical Culture Change in Technology Companies

We propose a "Moral Imagination" methodology to facilitate a culture of responsible innovation for engineering and product teams in technology companies. Our approach has been operationalized over the past two years at Google, where we have conducted over 50 workshops with teams across the organization. We argue that our approach is a crucial complement to existing formal and informal initiatives for fostering a culture of ethical awareness, deliberation, and decision-making in technology design such as company principles, ethics and privacy review procedures, and compliance controls. We characterize some of the distinctive benefits of our methodology for the technology sector in particular.

cs.CY↗

arXiv2022

Redefining Relationships in Music

AI tools increasingly shape how we discover, make and experience music. While these tools can have the potential to empower creativity, they may fundamentally redefine relationships between stakeholders, to the benefit of some and the detriment of others. In this position paper, we argue that these tools will fundamentally reshape our music culture, with profound effects (for better and for worse) on creators, consumers and the commercial enterprises that often connect them. By paying careful attention to emerging Music AI technologies and developments in other creative domains and understanding the implications, people working in this space could decrease the possible negative impacts on the practice, consumption and meaning of music. Given that many of these technologies are already available, there is some urgency in conducting analyses of these technologies now. It is important that people developing and working with these tools address these issues now to help guide their evolution to be equitable and empower creativity. We identify some potential risks and opportunities associated with existing and forthcoming AI tools for music, though more work is needed to identify concrete actions which leverage the opportunities while mitigating risks.

cs.CY↗

arXiv2022

LaMDA: Language Models for Dialog Applications

We present LaMDA: Language Models for Dialog Applications. LaMDA is a family of Transformer-based neural language models specialized for dialog, which have up to 137B parameters and are pre-trained on 1.56T words of public dialog data and web text. While model scaling alone can improve quality, it shows less improvements on safety and factual grounding. We demonstrate that fine-tuning with annotated data and enabling the model to consult external knowledge sources can lead to significant improvements towards the two key challenges of safety and factual grounding. The first challenge, safety, involves ensuring that the model's responses are consistent with a set of human values, such as preventing harmful suggestions and unfair bias. We quantify safety using a metric based on an illustrative set of human values, and we find that filtering candidate responses using a LaMDA classifier fine-tuned with a small amount of crowdworker-annotated data offers a promising approach to improving model safety. The second challenge, factual grounding, involves enabling the model to consult external knowledge sources, such as an information retrieval system, a language translator, and a calculator. We quantify factuality using a groundedness metric, and we find that our approach enables the model to generate responses grounded in known sources, rather than responses that merely sound plausible. Finally, we explore the use of LaMDA in the domains of education and content recommendations, and analyze their helpfulness and role consistency.

cs.CL↗

arXiv2020

Explainability Case Studies

Explainability is one of the key ethical concepts in the design of AI systems. However, attempts to operationalize this concept thus far have tended to focus on approaches such as new software for model interpretability or guidelines with checklists. Rarely do existing tools and guidance incentivize the designers of AI systems to think critically and strategically about the role of explanations in their systems. We present a set of case studies of a hypothetical AI-enabled product, which serves as a pedagogical tool to empower product designers, developers, students, and educators to develop a holistic explainability strategy for their own products.

cs.CY↗