arXiv subjects

Briana Vecchione

Publications and source records attributed to Briana Vecchione.

9 recordsLinked to original sources

arXiv2026

"I Felt Very Seen, But Still Very Alone": Longitudinal Trajectories of General-Purpose LLM Use for Socioemotional Support

People increasingly use general-purpose chatbots such as ChatGPT, Claude, and Gemini for mental health and emotional support. We report a multi-stage longitudinal qualitative study of 18 U.S. adults, conducted from April to December 2025, combining initial interviews, a four-week diary study, focus groups, and exit interviews. We find that socioemotional use often emerged gradually out of practical use and when other forms of support were unavailable. Participants developed routines and boundaries around chatbot use, which were disrupted by model updates, evolving public discourse about AI harms, and changes in personal circumstances. We demonstrate how longitudinal study captures factors beyond the human-AI dyad, and argue that HCI researchers and designers should account for users' histories with their chatbots and broader care ecologies when evaluating AI systems over time and introducing updates that may disrupt established sources of support.

cs.HC↗

arXiv2026

Engagement-Optimized Care: When LLMs become Mental Health Infrastructure

General-purpose LLMs are increasingly functioning as mental health infrastructure due to gaps in care left by provider shortages, inadequate insurance coverage, social isolation, and stigma around formal help-seeking. This shift poses a distinct problem for AI ethics: systems neither designed nor governed as care technologies are being used as such, while their dominant design incentives optimize for engagement rather than user well-being. We present findings from a qualitative, longitudinal study with 18 US-based participants who use general-purpose LLMs for socioemotional support and participated in one or more of our study phases, including initial interviews, a four-week diary study, focus groups, and exit interviews. Participants turned to LLMs because other forms of support were unavailable, unaffordable, socially costly, or inadequate. As they continued to use these systems, design features such as anthropomorphic cues, default validation, persistent responsiveness, and weak disengagement mechanisms shaped their ongoing reliance. Participants described meaningful support alongside dependency, epistemic distortion through one-sided validation, privacy expectations without corresponding legal protection, and continued use despite awareness of these risks. We argue these dynamics reflect a structurally unfair tradeoff: users accept risks because support is otherwise absent, while available systems are optimized to deepen engagement and lack care-based accountability. The paper makes three contributions: it traces the arc through which LLMs become care infrastructure and identifies distinct ethical tensions at each stage, shifts analysis from turn-based exchanges to longitudinal trajectories of use, and argues that accountability belongs at the design and incentive conditions through which these systems become care infrastructure rather than at the output or crisis-response layer.

cs.CY↗

arXiv2025

Towards AI Accountability Infrastructure: Gaps and Opportunities in AI Audit Tooling

Audits are critical mechanisms for identifying the risks and limitations of deployed artificial intelligence (AI) systems. However, the effective execution of AI audits remains incredibly difficult, and practitioners often need to make use of various tools to support their efforts. Drawing on interviews with 35 AI audit practitioners and a landscape analysis of 435 tools, we compare the current ecosystem of AI audit tooling to practitioner needs. While many tools are designed to help set standards and evaluate AI systems, they often fall short in supporting accountability. We outline challenges practitioners faced in their efforts to use AI audit tools and highlight areas for future tool development beyond evaluation -- from harms discovery to advocacy. We conclude that the available resources do not currently support the full scope of AI audit practitioners' needs and recommend that the field move beyond tools for just evaluation and towards more comprehensive infrastructure for AI accountability.

cs.CY↗

arXiv2024

Null Compliance: NYC Local Law 144 and the Challenges of Algorithm Accountability

In July 2023, New York City became the first jurisdiction globally to mandate bias audits for commercial algorithmic systems, specifically for automated employment decisions systems (AEDTs) used in hiring and promotion. Local Law 144 (LL 144) requires AEDTs to be independently audited annually for race and gender bias, and the audit report must be publicly posted. Additionally, employers are obligated to post a transparency notice with the job listing. In this study, 155 student investigators recorded 391 employers' compliance with LL 144 and the user experience for prospective job applicants. Among these employers, 18 posted audit reports and 13 posted transparency notices. These rates could potentially be explained by a significant limitation in the accountability mechanisms enacted by LL 144. Since the law grants employers substantial discretion over whether their system is in scope of the law, a null result cannot be said to indicate non-compliance, a condition we call ``null compliance." Employer discretion may also explain our finding that nearly all audits reported an impact factor over 0.8, a rule of thumb often used in employment discrimination cases. We also find that the benefit of LL 144 to ordinary job seekers is limited due to shortcomings in accessibility and usability. Our findings offer important lessons for policy-makers as they consider regulating algorithmic systems, particularly the degree of discretion to grant to regulated parties and the limitations of relying on transparency and end-user accountability.

cs.CY↗

arXiv2024

Auditing Work: Exploring the New York City algorithmic bias audit regime

In July 2023, New York City (NYC) initiated the first algorithm auditing system for commercial machine-learning systems. Local Law 144 (LL 144) mandates NYC-based employers using automated employment decision-making tools (AEDTs) in hiring to undergo annual bias audits conducted by an independent auditor. This paper examines lessons from LL 144 for other national algorithm auditing attempts. Through qualitative interviews with 16 experts and practitioners within the regime, we find that LL 144 has not effectively established an auditing regime. The law fails to clearly define key aspects, such as AEDTs and independent auditors, leading auditors, AEDT vendors, and companies using AEDTs to define the law's practical implementation in ways that failed to protect job applicants. Contributing factors include the law's flawed transparency-driven theory of change, industry lobbying narrowing the definition of AEDTs, practical and cultural challenges faced by auditors in accessing data, and wide disagreement over what constitutes a legitimate auditor, resulting in four distinct 'auditor roles.' We conclude with four recommendations for policymakers seeking to create similar bias auditing regimes, emphasizing clearer definitions, metrics, and increased accountability. By exploring LL 144 through the lens of auditors, our paper advances the evidence base around audit as an accountability mechanism, providing guidance for policymakers seeking to create similar regimes.

cs.CY↗

arXiv2024

AI auditing: The Broken Bus on the Road to AI Accountability

One of the most concrete measures to take towards meaningful AI accountability is to consequentially assess and report the systems' performance and impact. However, the practical nature of the "AI audit" ecosystem is muddled and imprecise, making it difficult to work through various concepts and map out the stakeholders involved in the practice. First, we taxonomize current AI audit practices as completed by regulators, law firms, civil society, journalism, academia, consulting agencies. Next, we assess the impact of audits done by stakeholders within each domain. We find that only a subset of AI audit studies translate to desired accountability outcomes. We thus assess and isolate practices necessary for effective AI audit results, articulating the observed connections between AI audit design, methodology and institutional context on its effectiveness as a meaningful mechanism for accountability.

cs.CY↗

arXiv2021

Datasheets for Datasets

The machine learning community currently has no standardized process for documenting datasets, which can lead to severe consequences in high-stakes domains. To address this gap, we propose datasheets for datasets. In the electronics industry, every component, no matter how simple or complex, is accompanied with a datasheet that describes its operating characteristics, test results, recommended uses, and other information. By analogy, we propose that every dataset be accompanied with a datasheet that documents its motivation, composition, collection process, recommended uses, and so on. Datasheets for datasets will facilitate better communication between dataset creators and dataset consumers, and encourage the machine learning community to prioritize transparency and accountability.

cs.DB↗

arXiv2021

Algorithmic Auditing and Social Justice: Lessons from the History of Audit Studies

Algorithmic audits have been embraced as tools to investigate the functioning and consequences of sociotechnical systems. Though the term is used somewhat loosely in the algorithmic context and encompasses a variety of methods, it maintains a close connection to audit studies in the social sciences--which have, for decades, used experimental methods to measure the prevalence of discrimination across domains like housing and employment. In the social sciences, audit studies originated in a strong tradition of social justice and participatory action, often involving collaboration between researchers and communities; but scholars have argued that, over time, social science audits have become somewhat distanced from these original goals and priorities. We draw from this history in order to highlight difficult tensions that have shaped the development of social science audits, and to assess their implications in the context of algorithmic auditing. In doing so, we put forth considerations to assist in the development of robust and engaged assessments of sociotechnical systems that draw from auditing's roots in racial equity and social justice.

cs.CY↗

arXiv2020

Recommending Podcasts for Cold-Start Users Based on Music Listening and Taste

Recommender systems are increasingly used to predict and serve content that aligns with user taste, yet the task of matching new users with relevant content remains a challenge. We consider podcasting to be an emerging medium with rapid growth in adoption, and discuss challenges that arise when applying traditional recommendation approaches to address the cold-start problem. Using music consumption behavior, we examine two main techniques in inferring Spotify users preferences over more than 200k podcasts. Our results show significant improvements in consumption of up to 50\% for both offline and online experiments. We provide extensive analysis on model performance and examine the degree to which music data as an input source introduces bias in recommendations.

cs.IR↗