arXiv subjects

Buse Carik

Publications and source records attributed to Buse Carik.

5 recordsLinked to original sources

arXiv2025

How Managers Perceive AI-Assisted Conversational Training for Workplace Communication

Effective workplace communication is essential for managerial success, yet many managers lack access to tailored and sustained training. Although AI-assisted communication systems may offer scalable training solutions, little is known about how managers envision the role of AI in helping them improve their communication skills. To investigate this, we designed a conversational role-play system, CommCoach, as a functional probe to understand how managers anticipate using AI to practice their communication skills. Through semi-structured interviews, participants emphasized the value of adaptive, low-risk simulations for practicing difficult workplace conversations. They also highlighted opportunities, including human-AI teaming, transparent and context-aware feedback, and greater control over AI-generated personas. AI-assisted communication training should balance personalization, structured learning objectives, and adaptability to different user styles and contexts. However, achieving this requires carefully navigating tensions between adaptive and consistent AI feedback, realism and potential bias, and the open-ended nature of AI conversations versus structured workplace discourse.

cs.HC↗

arXiv2025

Reimagining Support: Exploring Autistic Individuals' Visions for AI in Coping with Negative Self-Talk

Autistic individuals often experience negative self-talk (NST), leading to increased anxiety and depression. While therapy is recommended, it presents challenges for many autistic individuals. Meanwhile, a growing number are turning to large language models (LLMs) for mental health support. To understand how autistic individuals perceive AI's role in coping with NST, we surveyed 200 autistic adults and interviewed practitioners. We also analyzed LLM responses to participants' hypothetical prompts about their NST. Our findings show that participants view LLMs as useful for managing NST by identifying and reframing negative thoughts. Both participants and practitioners recognize AI's potential to support therapy and emotional expression. Participants also expressed concerns about LLMs' understanding of neurodivergent thought patterns, particularly due to the neurotypical bias of LLMs. Practitioners critiqued LLMs' responses as overly wordy, vague, and overwhelming. This study contributes to the growing research on AI-assisted mental health support, with specific insights for supporting the autistic community.

cs.HC↗

arXiv2024

Exploring Large Language Models Through a Neurodivergent Lens: Use, Challenges, Community-Driven Workarounds, and Concerns

Despite the increasing use of large language models (LLMs) in everyday life among neurodivergent individuals, our knowledge of how they engage with, and perceive LLMs remains limited. In this study, we investigate how neurodivergent individuals interact with LLMs by qualitatively analyzing topically related discussions from 61 neurodivergent communities on Reddit. Our findings reveal 20 specific LLM use cases across five core thematic areas of use among neurodivergent users: emotional well-being, mental health support, interpersonal communication, learning, and professional development and productivity. We also identified key challenges, including overly neurotypical LLM responses and the limitations of text-based interactions. In response to such challenges, some users actively seek advice by sharing input prompts and corresponding LLM responses. Others develop workarounds by experimenting and modifying prompts to be more neurodivergent-friendly. Despite these efforts, users have significant concerns around LLM use, including potential overreliance and fear of replacing human connections. Our analysis highlights the need to make LLMs more inclusive for neurodivergent users and implications around how LLM technologies can reinforce unintended consequences and behaviors.

cs.HC↗

arXiv2024

Designing Human-AI Collaboration to Support Learning in Counterspeech Writing

Online hate speech has become increasingly prevalent on social media, causing harm to individuals and society. While automated content moderation has received considerable attention, user-driven counterspeech remains a less explored yet promising approach. However, many people face difficulties in crafting effective responses. We introduce CounterQuill, a human-AI collaborative system that helps everyday users with writing empathetic counterspeech - not by generating automatic replies, but by educating them through reflection and response. CounterQuill follows a three-stage workflow grounded in computational thinking: (1) a learning session to build understanding of hate speech and counterspeech, (2) a brainstorming session to identify harmful patterns and ideate counterspeech ideas, and (3) a co-writing session that helps users refine their counter responses while preserving personal voice. Through a user study (N = 20), we found that CounterQuill helped participants develop the skills to brainstorm and draft counterspeech with confidence and control throughout the process. Our findings highlight how AI systems can scaffold complex communication tasks through structured, human-centered workflows that educate users on how to recognize, reflect on, and respond to online hate speech.

cs.HC↗

arXiv2024

Leveraging Prompt-Based Large Language Models: Predicting Pandemic Health Decisions and Outcomes Through Social Media Language

We introduce a multi-step reasoning framework using prompt-based LLMs to examine the relationship between social media language patterns and trends in national health outcomes. Grounded in fuzzy-trace theory, which emphasizes the importance of gists of causal coherence in effective health communication, we introduce Role-Based Incremental Coaching (RBIC), a prompt-based LLM framework, to identify gists at-scale. Using RBIC, we systematically extract gists from subreddit discussions opposing COVID-19 health measures (Study 1). We then track how these gists evolve across key events (Study 2) and assess their influence on online engagement (Study 3). Finally, we investigate how the volume of gists is associated with national health trends like vaccine uptake and hospitalizations (Study 4). Our work is the first to empirically link social media linguistic patterns to real-world public health trends, highlighting the potential of prompt-based LLMs in identifying critical online discussion patterns that can form the basis of public health communication strategies.

cs.HC↗