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Caifan Du

Publications and source records attributed to Caifan Du.

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Open Source Software Field Research: Spanning Social and Practice Networks for Re-Entering the Field

Sociotechnical research increasingly includes the social sub-networks that emerge from large-scale sociotechnical infrastructure, including the infrastructure for building open source software. This paper addresses these numerous sub-networks as advantageous for researchers. It provides a methodological synthesis focusing on how researchers can best span adjacent social sub-networks during engaged field research. Specifically, we describe practices and artifacts that aid movement from one social subsystem within a more extensive technical infrastructure to another. To surface the importance of spanning sub-networks, we incorporate a discussion of social capital and the role of technical infrastructure in its development for sociotechnical researchers. We then characterize a five-step process for spanning social sub-networks during engaged field research: commitment, context mapping, jargon competence, returning value, and bridging. We then present our experience studying corporate open source software projects and the role of that experience in accelerating our work in open source scientific software research as described through the lens of bridging social capital. Based on our analysis, we offer recommendations for engaging in fieldwork in adjacent social sub-networks that share a technical context and discussion of how the relationship between social and technically acquired social capital is a missing but critical methodological dimension for research on large-scale sociotechnical research.

cs.CY

Voices of Workers: Why a Worker-Centered Approach to Crowd Work Is Challenging

How can we better understand the broad, diverse, shifting, and invisible crowd workforce, so that we can better support it? We present findings from online observations and analysis of publicly available postings from a community forum of crowd workers. In particular, we observed recurring tensions between crowd workers and journalists regarding media depictions of crowd work. We found that crowd diversity makes any one-dimensional representation inadequate in addressing the wide-ranging experiences of crowd work. We argue that the scale, diversity, invisibility, and the crowds' resistance to publicity make a worker-centered approach to crowd work particularly challenging, necessitating better understanding the diversity of workers and their lived experiences.

cs.CY