arXiv subjects

Caiming Xiong

Publications and source records attributed to Caiming Xiong.

At least 253 records · Page 14Linked to original sources

arXiv2022

Converse: A Tree-Based Modular Task-Oriented Dialogue System

Creating a system that can have meaningful conversations with humans to help accomplish tasks is one of the ultimate goals of Artificial Intelligence (AI). It has defined the meaning of AI since the beginning. A lot has been accomplished in this area recently, with voice assistant products entering our daily lives and chat bot systems becoming commonplace in customer service. At first glance there seems to be no shortage of options for dialogue systems. However, the frequently deployed dialogue systems today seem to all struggle with a critical weakness - they are hard to build and harder to maintain. At the core of the struggle is the need to script every single turn of interactions between the bot and the human user. This makes the dialogue systems more difficult to maintain as the tasks become more complex and more tasks are added to the system. In this paper, we propose Converse, a flexible tree-based modular task-oriented dialogue system. Converse uses an and-or tree structure to represent tasks and offers powerful multi-task dialogue management. Converse supports task dependency and task switching, which are unique features compared to other open-source dialogue frameworks. At the same time, Converse aims to make the bot building process easy and simple, for both professional and non-professional software developers. The code is available at https://github.com/salesforce/Converse.

cs.CL↗

arXiv2022

Quiz Design Task: Helping Teachers Create Quizzes with Automated Question Generation

Question generation (QGen) models are often evaluated with standardized NLG metrics that are based on n-gram overlap. In this paper, we measure whether these metric improvements translate to gains in a practical setting, focusing on the use case of helping teachers automate the generation of reading comprehension quizzes. In our study, teachers building a quiz receive question suggestions, which they can either accept or refuse with a reason. Even though we find that recent progress in QGen leads to a significant increase in question acceptance rates, there is still large room for improvement, with the best model having only 68.4% of its questions accepted by the ten teachers who participated in our study. We then leverage the annotations we collected to analyze standard NLG metrics and find that model performance has reached projected upper-bounds, suggesting new automatic metrics are needed to guide QGen research forward.

cs.CL↗

arXiv2022

QAFactEval: Improved QA-Based Factual Consistency Evaluation for Summarization

Factual consistency is an essential quality of text summarization models in practical settings. Existing work in evaluating this dimension can be broadly categorized into two lines of research, entailment-based and question answering (QA)-based metrics, and different experimental setups often lead to contrasting conclusions as to which paradigm performs the best. In this work, we conduct an extensive comparison of entailment and QA-based metrics, demonstrating that carefully choosing the components of a QA-based metric, especially question generation and answerability classification, is critical to performance. Building on those insights, we propose an optimized metric, which we call QAFactEval, that leads to a 14% average improvement over previous QA-based metrics on the SummaC factual consistency benchmark, and also outperforms the best-performing entailment-based metric. Moreover, we find that QA-based and entailment-based metrics can offer complementary signals and be combined into a single metric for a further performance boost.

cs.CL↗

arXiv2022

Use All The Labels: A Hierarchical Multi-Label Contrastive Learning Framework

Current contrastive learning frameworks focus on leveraging a single supervisory signal to learn representations, which limits the efficacy on unseen data and downstream tasks. In this paper, we present a hierarchical multi-label representation learning framework that can leverage all available labels and preserve the hierarchical relationship between classes. We introduce novel hierarchy preserving losses, which jointly apply a hierarchical penalty to the contrastive loss, and enforce the hierarchy constraint. The loss function is data driven and automatically adapts to arbitrary multi-label structures. Experiments on several datasets show that our relationship-preserving embedding performs well on a variety of tasks and outperform the baseline supervised and self-supervised approaches. Code is available at https://github.com/salesforce/hierarchicalContrastiveLearning.

cs.CV↗

arXiv2022

Value Retrieval with Arbitrary Queries for Form-like Documents

We propose value retrieval with arbitrary queries for form-like documents to reduce human effort of processing forms. Unlike previous methods that only address a fixed set of field items, our method predicts target value for an arbitrary query based on the understanding of the layout and semantics of a form. To further boost model performance, we propose a simple document language modeling (SimpleDLM) strategy to improve document understanding on large-scale model pre-training. Experimental results show that our method outperforms previous designs significantly and the SimpleDLM further improves our performance on value retrieval by around 17% F1 score compared with the state-of-the-art pre-training method. Code is available at https://github.com/salesforce/QVR-SimpleDLM.

cs.CV↗

arXiv2022

QAConv: Question Answering on Informative Conversations

This paper introduces QAConv, a new question answering (QA) dataset that uses conversations as a knowledge source. We focus on informative conversations, including business emails, panel discussions, and work channels. Unlike open-domain and task-oriented dialogues, these conversations are usually long, complex, asynchronous, and involve strong domain knowledge. In total, we collect 34,608 QA pairs from 10,259 selected conversations with both human-written and machine-generated questions. We use a question generator and a dialogue summarizer as auxiliary tools to collect and recommend questions. The dataset has two testing scenarios: chunk mode and full mode, depending on whether the grounded partial conversation is provided or retrieved. Experimental results show that state-of-the-art pretrained QA systems have limited zero-shot performance and tend to predict our questions as unanswerable. Our dataset provides a new training and evaluation testbed to facilitate QA on conversations research.

cs.CL↗

arXiv2022

Field Extraction from Forms with Unlabeled Data

We propose a novel framework to conduct field extraction from forms with unlabeled data. To bootstrap the training process, we develop a rule-based method for mining noisy pseudo-labels from unlabeled forms. Using the supervisory signal from the pseudo-labels, we extract a discriminative token representation from a transformer-based model by modeling the interaction between text in the form. To prevent the model from overfitting to label noise, we introduce a refinement module based on a progressive pseudo-label ensemble. Experimental results demonstrate the effectiveness of our framework.

cs.CV↗

arXiv2022

A Generative Language Model for Few-shot Aspect-Based Sentiment Analysis

Sentiment analysis is an important task in natural language processing. In recent works, pre-trained language models are often used to achieve state-of-the-art results, especially when training data is scarce. It is common to fine-tune on the downstream task, usually by adding task-specific layers on top of the model. In this paper, we focus on aspect-based sentiment analysis, which involves extracting aspect term, category, and predicting their corresponding polarities. In particular, we are interested in few-shot settings. We propose to reformulate the extraction and prediction tasks into the sequence generation task, using a generative language model with unidirectional attention (GPT2 is used unless stated otherwise). This way, the model learns to accomplish the tasks via language generation without the need of training task-specific layers. Our evaluation results on the single-task polarity prediction show that our approach outperforms the previous state-of-the-art (based on BERT) on average performance by a large margins in few-shot and full-shot settings. More importantly, our generative approach significantly reduces the model variance caused by low-resource data. We further demonstrate that the proposed generative language model can handle joint and multi-task settings, unlike previous work. We observe that the proposed sequence generation method achieves further improved performances on polarity prediction when the model is trained via joint and multi-task settings. Further evaluation on similar sentiment analysis datasets, SST-2, SST- and OOS intent detection validates the superiority and noise robustness of generative language model in few-shot settings.

cs.CL↗

arXiv2022

Are Pretrained Transformers Robust in Intent Classification? A Missing Ingredient in Evaluation of Out-of-Scope Intent Detection

Pre-trained Transformer-based models were reported to be robust in intent classification. In this work, we first point out the importance of in-domain out-of-scope detection in few-shot intent recognition tasks and then illustrate the vulnerability of pre-trained Transformer-based models against samples that are in-domain but out-of-scope (ID-OOS). We construct two new datasets, and empirically show that pre-trained models do not perform well on both ID-OOS examples and general out-of-scope examples, especially on fine-grained few-shot intent detection tasks. To figure out how the models mistakenly classify ID-OOS intents as in-scope intents, we further conduct analysis on confidence scores and the overlapping keywords, as well as point out several prospective directions for future work. Resources are available on https://github.com/jianguoz/Few-Shot-Intent-Detection.

cs.CL↗

arXiv2022

Improving Contrastive Learning with Model Augmentation

The sequential recommendation aims at predicting the next items in user behaviors, which can be solved by characterizing item relationships in sequences. Due to the data sparsity and noise issues in sequences, a new self-supervised learning (SSL) paradigm is proposed to improve the performance, which employs contrastive learning between positive and negative views of sequences. However, existing methods all construct views by adopting augmentation from data perspectives, while we argue that 1) optimal data augmentation methods are hard to devise, 2) data augmentation methods destroy sequential correlations, and 3) data augmentation fails to incorporate comprehensive self-supervised signals. Therefore, we investigate the possibility of model augmentation to construct view pairs. We propose three levels of model augmentation methods: neuron masking, layer dropping, and encoder complementing. This work opens up a novel direction in constructing views for contrastive SSL. Experiments verify the efficacy of model augmentation for the SSL in the sequential recommendation. Code is available\footnote{\url{https://github.com/salesforce/SRMA}}.

cs.LG↗

arXiv2022

DialFact: A Benchmark for Fact-Checking in Dialogue

Fact-checking is an essential tool to mitigate the spread of misinformation and disinformation. We introduce the task of fact-checking in dialogue, which is a relatively unexplored area. We construct DialFact, a testing benchmark dataset of 22,245 annotated conversational claims, paired with pieces of evidence from Wikipedia. There are three sub-tasks in DialFact: 1) Verifiable claim detection task distinguishes whether a response carries verifiable factual information; 2) Evidence retrieval task retrieves the most relevant Wikipedia snippets as evidence; 3) Claim verification task predicts a dialogue response to be supported, refuted, or not enough information. We found that existing fact-checking models trained on non-dialogue data like FEVER fail to perform well on our task, and thus, we propose a simple yet data-efficient solution to effectively improve fact-checking performance in dialogue. We point out unique challenges in DialFact such as handling the colloquialisms, coreferences and retrieval ambiguities in the error analysis to shed light on future research in this direction.

cs.CL↗

arXiv2022

RnG-KBQA: Generation Augmented Iterative Ranking for Knowledge Base Question Answering

Existing KBQA approaches, despite achieving strong performance on i.i.d. test data, often struggle in generalizing to questions involving unseen KB schema items. Prior ranking-based approaches have shown some success in generalization, but suffer from the coverage issue. We present RnG-KBQA, a Rank-and-Generate approach for KBQA, which remedies the coverage issue with a generation model while preserving a strong generalization capability. Our approach first uses a contrastive ranker to rank a set of candidate logical forms obtained by searching over the knowledge graph. It then introduces a tailored generation model conditioned on the question and the top-ranked candidates to compose the final logical form. We achieve new state-of-the-art results on GrailQA and WebQSP datasets. In particular, our method surpasses the prior state-of-the-art by a large margin on the GrailQA leaderboard. In addition, RnG-KBQA outperforms all prior approaches on the popular WebQSP benchmark, even including the ones that use the oracle entity linking. The experimental results demonstrate the effectiveness of the interplay between ranking and generation, which leads to the superior performance of our proposed approach across all settings with especially strong improvements in zero-shot generalization.

cs.CL↗

arXiv2022

ConTinTin: Continual Learning from Task Instructions

The mainstream machine learning paradigms for NLP often work with two underlying presumptions. First, the target task is predefined and static; a system merely needs to learn to solve it exclusively. Second, the supervision of a task mainly comes from a set of labeled examples. A question arises: how to build a system that can keep learning new tasks from their instructions? This work defines a new learning paradigm ConTinTin (Continual Learning from Task Instructions), in which a system should learn a sequence of new tasks one by one, each task is explained by a piece of textual instruction. The system is required to (i) generate the expected outputs of a new task by learning from its instruction, (ii) transfer the knowledge acquired from upstream tasks to help solve downstream tasks (i.e., forward-transfer), and (iii) retain or even improve the performance on earlier tasks after learning new tasks (i.e., backward-transfer). This new problem is studied on a stream of more than 60 tasks, each equipped with an instruction. Technically, our method InstructionSpeak contains two strategies that make full use of task instructions to improve forward-transfer and backward-transfer: one is to learn from negative outputs, the other is to re-visit instructions of previous tasks. To our knowledge, this is the first time to study ConTinTin in NLP. In addition to the problem formulation and our promising approach, this work also contributes to providing rich analyses for the community to better understand this novel learning problem.

cs.CL↗

arXiv2022

Structure Extraction in Task-Oriented Dialogues with Slot Clustering

Extracting structure information from dialogue data can help us better understand user and system behaviors. In task-oriented dialogues, dialogue structure has often been considered as transition graphs among dialogue states. However, annotating dialogue states manually is expensive and time-consuming. In this paper, we propose a simple yet effective approach for structure extraction in task-oriented dialogues. We first detect and cluster possible slot tokens with a pre-trained model to approximate dialogue ontology for a target domain. Then we track the status of each identified token group and derive a state transition structure. Empirical results show that our approach outperforms unsupervised baseline models by far in dialogue structure extraction. In addition, we show that data augmentation based on extracted structures enriches the surface formats of training data and can achieve a significant performance boost in dialogue response generation.

cs.CL↗

arXiv2022

Long Document Summarization with Top-down and Bottom-up Inference

Text summarization aims to condense long documents and retain key information. Critical to the success of a summarization model is the faithful inference of latent representations of words or tokens in the source documents. Most recent models infer the latent representations with a transformer encoder, which is purely bottom-up. Also, self-attention-based inference models face the challenge of quadratic complexity with respect to sequence length. We propose a principled inference framework to improve summarization models on these two aspects. Our framework assumes a hierarchical latent structure of a document where the top-level captures the long range dependency at a coarser time scale and the bottom token level preserves the details. Critically, this hierarchical structure enables token representations to be updated in both a bottom-up and top-down manner. In the bottom-up pass, token representations are inferred with local self-attention to leverage its efficiency. Top-down correction is then applied to allow tokens to capture long-range dependency. We demonstrate the effectiveness of the proposed framework on a diverse set of summarization datasets, including narrative, conversational, scientific documents and news. Our model achieves (1) competitive or better performance on short documents with higher memory and compute efficiency, compared to full attention transformers, and (2) state-of-the-art performance on a wide range of long document summarization benchmarks, compared to recent efficient transformers. We also show that our model can summarize an entire book and achieve competitive performance using $0.27\%$ parameters (464M vs. 175B) and much less training data, compared to a recent GPT-3-based model. These results indicate the general applicability and benefits of the proposed framework.

cs.CL↗

arXiv2022

BLIP: Bootstrapping Language-Image Pre-training for Unified Vision-Language Understanding and Generation

Vision-Language Pre-training (VLP) has advanced the performance for many vision-language tasks. However, most existing pre-trained models only excel in either understanding-based tasks or generation-based tasks. Furthermore, performance improvement has been largely achieved by scaling up the dataset with noisy image-text pairs collected from the web, which is a suboptimal source of supervision. In this paper, we propose BLIP, a new VLP framework which transfers flexibly to both vision-language understanding and generation tasks. BLIP effectively utilizes the noisy web data by bootstrapping the captions, where a captioner generates synthetic captions and a filter removes the noisy ones. We achieve state-of-the-art results on a wide range of vision-language tasks, such as image-text retrieval (+2.7% in average recall@1), image captioning (+2.8% in CIDEr), and VQA (+1.6% in VQA score). BLIP also demonstrates strong generalization ability when directly transferred to video-language tasks in a zero-shot manner. Code, models, and datasets are released at https://github.com/salesforce/BLIP.

cs.CV↗

arXiv2022

Policy Finetuning: Bridging Sample-Efficient Offline and Online Reinforcement Learning

Recent theoretical work studies sample-efficient reinforcement learning (RL) extensively in two settings: learning interactively in the environment (online RL), or learning from an offline dataset (offline RL). However, existing algorithms and theories for learning near-optimal policies in these two settings are rather different and disconnected. Towards bridging this gap, this paper initiates the theoretical study of policy finetuning, that is, online RL where the learner has additional access to a "reference policy" $μ$ close to the optimal policy $π_\star$ in a certain sense. We consider the policy finetuning problem in episodic Markov Decision Processes (MDPs) with $S$ states, $A$ actions, and horizon length $H$. We first design a sharp offline reduction algorithm -- which simply executes $μ$ and runs offline policy optimization on the collected dataset -- that finds an $\varepsilon$ near-optimal policy within $\widetilde{O}(H^3SC^\star/\varepsilon^2)$ episodes, where $C^\star$ is the single-policy concentrability coefficient between $μ$ and $π_\star$. This offline result is the first that matches the sample complexity lower bound in this setting, and resolves a recent open question in offline RL. We then establish an $Ω(H^3S\min\{C^\star, A\}/\varepsilon^2)$ sample complexity lower bound for any policy finetuning algorithm, including those that can adaptively explore the environment. This implies that -- perhaps surprisingly -- the optimal policy finetuning algorithm is either offline reduction or a purely online RL algorithm that does not use $μ$. Finally, we design a new hybrid offline/online algorithm for policy finetuning that achieves better sample complexity than both vanilla offline reduction and purely online RL algorithms, in a relaxed setting where $μ$ only satisfies concentrability partially up to a certain time step.

cs.LG↗

arXiv2022

Intent Contrastive Learning for Sequential Recommendation

Users' interactions with items are driven by various intents (e.g., preparing for holiday gifts, shopping for fishing equipment, etc.).However, users' underlying intents are often unobserved/latent, making it challenging to leverage such latent intents forSequentialrecommendation(SR). To investigate the benefits of latent intents and leverage them effectively for recommendation, we proposeIntentContrastiveLearning(ICL), a general learning paradigm that leverages a latent intent variable into SR. The core idea is to learn users' intent distribution functions from unlabeled user behavior sequences and optimize SR models with contrastive self-supervised learning (SSL) by considering the learned intents to improve recommendation. Specifically, we introduce a latent variable to represent users' intents and learn the distribution function of the latent variable via clustering. We propose to leverage the learned intents into SR models via contrastive SSL, which maximizes the agreement between a view of sequence and its corresponding intent. The training is alternated between intent representation learning and the SR model optimization steps within the generalized expectation-maximization (EM) framework. Fusing user intent information into SR also improves model robustness. Experiments conducted on four real-world datasets demonstrate the superiority of the proposed learning paradigm, which improves performance, and robustness against data sparsity and noisy interaction issues.

cs.AI↗