arXiv subjects

Changyang He

Publications and source records attributed to Changyang He.

18 recordsLinked to original sources

arXiv2026

A User-driven Design Framework for Robotaxi

Robotaxis are emerging as a promising form of urban mobility, but removing human drivers fundamentally reshapes passenger-vehicle interaction and raises new design challenges. To inform robotaxi design based on real-world experience, we conducted 18 semi-structured interviews and autoethnographic ride experiences to examine users' perceptions, experiences, and expectations for robotaxi design. We found that users valued benefits such as increased agency and consistent driving. However, they also encountered challenges such as limited flexibility, insufficient transparency, and emergency handling concerns. Notably, users perceived robotaxis not merely as a mode of transportation, but as autonomous, semi-private transitional spaces, which made users feel less socially intrusive to engage in personal activities. Safety perceptions were polarized: some felt anxiety about reduced control, while others viewed robotaxis as safer than humans due to their cautious, law-abiding nature. Based on the findings, we propose a user-driven design framework spanning hailing, pick-up, traveling, and drop-off phases to support trustworthy, transparent, and accountable robotaxi design.

cs.RO↗

arXiv2026

Co-designing for Compliance: Multi-party Computation Protocols for Post-Market Fairness Monitoring in Algorithmic Hiring

Post-market fairness monitoring is now mandated to ensure fairness and accountability for high-risk employment AI systems under emerging regulations such as the EU AI Act. However, effective fairness monitoring often requires access to sensitive personal data, which is subject to strict legal protections under data protection law. Multi-party computation (MPC) offers a promising technical foundation for compliant post-market fairness monitoring, enabling the secure computation of fairness metrics without revealing sensitive attributes. Despite growing technical interest, the operationalization of MPC-based fairness monitoring in real-world hiring contexts under concrete legal, industrial, and usability constraints remains unknown. This work addresses this gap through a co-design approach integrating technical, legal, and industrial expertise. We identify practical design requirements for MPC-based fairness monitoring, develop an end-to-end, legally compliant protocol spanning the full data lifecycle, and empirically validate it in a large-scale industrial setting. Our findings provide actionable design insights as well as legal and industrial implications for deploying MPC-based post-market fairness monitoring in algorithmic hiring systems.

cs.CY↗

arXiv2026

When Feasibility of Fairness Audits Relies on Willingness to Share Data: Examining User Acceptance of Multi-Party Computation Protocols for Fairness Monitoring

Fairness monitoring is critical for detecting algorithmic bias, as mandated by the EU AI Act. Since such monitoring requires sensitive user data (e.g., ethnicity), the AI Act permits its processing only with strict privacy measures, such as multi-party computation (MPC), in compliance with the GDPR. However, the effectiveness of such secure monitoring protocols ultimately depends on people's willingness to share their data. Little is known about how different MPC protocol designs shape user acceptance. To address this, we conducted an online survey with 833 participants in Europe, examining user acceptance of various MPC protocol designs for fairness monitoring. Findings suggest that users prioritized risk-related attributes (e.g., privacy protection mechanism) in direct evaluation but benefit-related attributes (e.g., fairness objective) in simulated choices, with acceptance shaped by their fairness and privacy orientations. We derive implications for deploying and communicating privacy-preserving protocols in ways that foster informed consent and align with user expectations.

cs.HC↗

arXiv2026

"What If My Face Gets Scanned Without Consent": Understanding Older Adults' Experiences with Biometric Payment

Biometric payment, i.e., biometric authentication implemented in digital payment systems, can reduce memory demands and streamline payment for older adults. However, older adults' perceptions and practices regarding biometric payment remain underexplored. We conducted semi-structured interviews with 22 Chinese older adults, including both users and non-users. Participants were motivated to use biometric payment due to convenience and perceived security. However, they also worried about loss of control due to its password-free nature and expressed concerns about biometric data security. Participants also identified desired features for biometric payment, such as lightweight and context-aware cognitive confirmation mechanisms to enhance user control. Based on these findings, we outline recommendations for more controllable and informative digital financial services that better support older adults.

cs.HC↗

arXiv2025

EchoAid: Enhancing Livestream Shopping Accessibility for the DHH Community

Livestream shopping platforms often overlook the accessibility needs of the Deaf and Hard of Hearing (DHH) community, leading to barriers such as information inaccessibility and overload. To tackle these challenges, we developed \textit{EchoAid}, a mobile app designed to improve the livestream shopping experience for DHH users. \textit{EchoAid} utilizes advanced speech-to-text conversion, Rapid Serial Visual Presentation (RSVP) technology, and Large Language Models (LLMs) to simplify the complex information flow in live sales environments. We conducted exploratory studies with eight DHH individuals to identify design needs and iteratively developed the \textit{EchoAid} prototype based on feedback from three participants. We then evaluate the performance of this system in a user study workshop involving 38 DHH participants. Our findings demonstrate the successful design and validation process of \textit{EchoAid}, highlighting its potential to enhance product information extraction, leading to reduced cognitive overload and more engaging and customized shopping experiences for DHH users.

cs.HC↗

arXiv2025

RemiHaven: Integrating "In-Town" and "Out-of-Town" Peers to Provide Personalized Reminiscence Support for Older Drifters

With increasing social mobility and an aging society, more older adults in China are migrating to new cities, known as "older drifters." Due to fewer social connections and cultural adaptation challenges, they face negative emotions such as loneliness and depression. While reminiscence-based interventions have been used to improve older adults' psychological well-being, challenges such as the lack of tangible materials and limited social resources constrain the feasibility of traditional reminiscence approaches for older drifters. To address this challenge, we designed RemiHaven, a personalized reminiscence support tool based on a two-phase formative study. It integrates "In-Town" and "Out-of-Town" peer agents to enhance personalization, engagement, and emotional resonance in the reminiscence process, powered by Multimodal Large Language Models (MLLMs). Our evaluations show RemiHaven's strengths in supporting reminiscence while identifying potential challenges. We conclude by offering insights for the future design of reminiscence support tools for older migrants.

cs.HC↗

arXiv2025

IPAD: Inverse Prompt for AI Detection - A Robust and Interpretable LLM-Generated Text Detector

Large Language Models (LLMs) have attained human-level fluency in text generation, which complicates the distinguishing between human-written and LLM-generated texts. This increases the risk of misuse and highlights the need for reliable detectors. Yet, existing detectors exhibit poor robustness on out-of-distribution (OOD) data and attacked data, which is critical for real-world scenarios. Also, they struggle to provide interpretable evidence to support their decisions, thus undermining the reliability. In light of these challenges, we propose IPAD (Inverse Prompt for AI Detection), a novel framework consisting of a Prompt Inverter that identifies predicted prompts that could have generated the input text, and two Distinguishers that examine the probability that the input texts align with the predicted prompts. Empirical evaluations demonstrate that IPAD outperforms the strongest baselines by 9.05% (Average Recall) on in-distribution data, 12.93% (AUROC) on out-of-distribution data, and 5.48% (AUROC) on attacked data. IPAD also performs robustly on structured datasets. Furthermore, an interpretability assessment is conducted to illustrate that IPAD enhances the AI detection trustworthiness by allowing users to directly examine the decision-making evidence, which provides interpretable support for its state-of-the-art detection results.

cs.LG↗

arXiv2025

CoKnowledge: Supporting Assimilation of Time-synced Collective Knowledge in Online Science Videos

Danmaku, a system of scene-aligned, time-synced, floating comments, can augment video content to create 'collective knowledge'. However, its chaotic nature often hinders viewers from effectively assimilating the collective knowledge, especially in knowledge-intensive science videos. With a formative study, we examined viewers' practices for processing collective knowledge and the specific barriers they encountered. Building on these insights, we designed a processing pipeline to filter, classify, and cluster danmaku, leading to the development of CoKnowledge - a tool incorporating a video abstract, knowledge graphs, and supplementary danmaku features to support viewers' assimilation of collective knowledge in science videos. A within-subject study (N=24) showed that CoKnowledge significantly enhanced participants' comprehension and recall of collective knowledge compared to a baseline with unprocessed live comments. Based on our analysis of user interaction patterns and feedback on design features, we presented design considerations for developing similar support tools.

cs.HC↗

arXiv2025

Value Sensitive Design for Fair Online Recruitment: A Conceptual Framework Informed by Job Seekers' Fairness Concerns

The susceptibility to biases and discrimination is a pressing issue in today's labor markets. While digital recruitment systems play an increasingly significant role in human resource management, a systematic understanding of human-centered design principles for fair online hiring remains lacking, particularly considering the gap between idealized conceptualizations of fairness in research and actual fairness concerns expressed by job seekers. To address this gap, this work explores the potential of developing a fair recruitment framework based on job seekers' fairness concerns shared in r/jobs, one of the largest online job communities. Through a grounded theory approach, we uncover four overarching themes of job seekers' fairness concerns: personal attribute discrimination beyond legally protected attributes, interaction biases, improper interpretations of qualifications, and power imbalance. Drawing on value sensitive design, we derive design implications for fair algorithms and interfaces in recruitment systems, integrating them into a conceptual framework that spans different hiring stages.

cs.HC↗

arXiv2025

"Auntie, Please Don't Fall for Those Smooth Talkers": How Chinese Younger Family Members Safeguard Seniors from Online Fraud

Online fraud substantially harms individuals and seniors are disproportionately targeted. While family is crucial for seniors, little research has empirically examined how they protect seniors against fraud. To address this gap, we employed an inductive thematic analysis of 124 posts and 16,872 comments on RedNote (Xiaohongshu), exploring the family support ecosystem for senior-targeted online fraud in China. We develop a taxonomy of senior-targeted online fraud from a familial perspective, revealing younger members often spot frauds hard for seniors to detect, such as unusual charges. Younger family members fulfill multiple safeguarding roles, including preventative measures, fraud identification, fraud persuasion, loss recovery, and education. They also encounter numerous challenges, such as seniors' refusal of help and considerable mental and financial stress. Drawing on these, we develop a conceptual framework to characterize family support in senior-targeted fraud, and outline implications for researchers and practitioners to consider the broader stakeholder ecosystem and cultural aspects.

cs.HC↗

arXiv2024

Practices and Challenges of Online Love-seeking Among Deaf or Hard of Hearing People: A Case Study in China

People who are deaf or hard of hearing (DHH) in China are increasingly exploring online platforms to connect with potential partners. This research explores the online dating experiences of DHH communities in China, an area that has not been extensively researched. We interviewed sixteen participants who have varying levels of hearing ability and love-seeking statuses to understand how they manage their identities and communicate with potential partners online. We find that DHH individuals made great efforts to navigate the rich modality features to seek love online. Participants used both algorithm-based dating apps and community-based platforms like forums and WeChat to facilitate initial encounters through text-based functions that minimized the need for auditory interaction, thus fostering a more equitable starting point. Community-based platforms were found to facilitate more in-depth communication and excelled in fostering trust and authenticity, providing a more secure environment for genuine relationships. Design recommendations are proposed to enhance the accessibility and inclusiveness of online dating platforms for DHH individuals in China. This research sheds light on the benefits and challenges of online dating for DHH individuals in China and provides guidance for platform developers and researchers to enhance user experience in this area.

cs.HC↗

arXiv2024

DiaryHelper: Exploring the Use of an Automatic Contextual Information Recording Agent for Elicitation Diary Study

Elicitation diary studies, a type of qualitative, longitudinal research method, involve participants to self-report aspects of events of interest at their occurrences as memory cues for providing details and insights during post-study interviews. However, due to time constraints and lack of motivation, participants' diary entries may be vague or incomplete, impairing their later recall. To address this challenge, we designed an automatic contextual information recording agent, DiaryHelper, based on the theory of episodic memory. DiaryHelper can predict five dimensions of contextual information and confirm with participants. We evaluated the use of DiaryHelper in both the recording period and the elicitation interview through a within-subject study (N=12) over a period of two weeks. Our results demonstrated that DiaryHelper can assist participants in capturing abundant and accurate contextual information without significant burden, leading to a more detailed recall of recorded events and providing greater insights.

cs.HC↗

arXiv2024

Persuasion or Insulting? Unpacking Discursive Strategies of Gender Debate in Everyday Feminism in China

Speaking out for women's daily needs on social media has become a crucial form of everyday feminism in China. Gender debate naturally intertwines with such feminist advocacy, where users in opposite stances discuss gender-related issues through intense discourse. The complexities of gender debate necessitate a systematic understanding of discursive strategies for achieving effective gender communication that balances civility and constructiveness. To address this problem, we adopted a mixed-methods study to navigate discursive strategies in gender debate, focusing on 38,636 posts and 187,539 comments from two representative cases in China. Through open coding, we identified a comprehensive taxonomy of linguistic strategies in gender debate, capturing five overarching themes including derogation, gender distinction, intensification, mitigation, and cognizance guidance. Further, we applied regression analysis to unveil these strategies' correlations with user participation and response, illustrating the tension between debating tactics and public engagement. We discuss design implications to facilitate feminist advocacy on social media.

cs.HC↗

arXiv2024

Understanding Emotional Disclosure via Diary-keeping in Quarantine on Social Media

Quarantine is a widely-adopted measure during health crises caused by highly-contagious diseases like COVID-19, yet it poses critical challenges to public mental health. Given this context, emotional disclosure on social media in the form of keeping a diary emerges as a popular way for individuals to express emotions and record their mental health status. However, the exploration of emotional disclosure via diary-keeping on social media during quarantine is underexplored, understanding which could be beneficial to facilitate emotional connections and enlighten health intervention measures. Focusing on this particular form of self-disclosure, this work proposes a quantitative approach to figure out the prevalence and changing patterns of emotional disclosure during quarantine, and the possible factors contributing to the negative emotions. We collected 58, 796 posts with the "Quarantine Diary" keyword on Weibo, a popular social media website in China. Through text classification, we capture diverse emotion categories that characterize public emotion disclosure during quarantine, such as annoyed, anxious, boring, happy, hopeful and appreciative. Based on temporal analysis, we uncover the changing patterns of emotional disclosure from long-term perspectives and period-based perspectives (e.g., the gradual decline of all negative emotions and the upsurge of the annoyed emotion near the end of quarantine). Leveraging topic modeling, we also encapsulate the possible influencing factors of negative emotions, such as freedom restriction and solitude, and uncertainty of infection and supply. We reflect on how our findings could deepen the understanding of mental health on social media and further provide practical and design implications to mitigate mental health issues during quarantine.

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arXiv2023

Engage Wider Audience or Facilitate Quality Answers? a Mixed-methods Analysis of Questioning Strategies for Research Sensemaking on a Community Q&A Site

Discussing research-sensemaking questions on Community Question and Answering (CQA) platforms has been an increasingly common practice for the public to participate in science communication. Nonetheless, how users strategically craft research-sensemaking questions to engage public participation and facilitate knowledge construction is a significant yet less understood problem. To fill this gap, we collected 837 science-related questions and 157,684 answers from Zhihu, and conducted a mixed-methods study to explore user-developed strategies in proposing research-sensemaking questions, and their potential effects on public engagement and knowledge construction. Through open coding, we captured a comprehensive taxonomy of question-crafting strategies, such as eyecatching narratives with counter-intuitive claims and rigorous descriptions with data use. Regression analysis indicated that these strategies correlated with user engagement and answer construction in different ways (e.g., emotional questions attracted more views and answers), yet there existed a general divergence between wide participation and quality knowledge establishment, when most questioning strategies could not ensure both. Based on log analysis, we further found that collaborative editing afforded unique values in refining research-sensemaking questions regarding accuracy, rigor, comprehensiveness and attractiveness. We propose design implications to facilitate accessible, accurate and engaging science communication on CQA platforms.

cs.HC↗

arXiv2023

Images Connect Us Together: Navigating a COVID-19 Local Outbreak in China Through Social Media Images

Social media images, curated or casual, have become a crucial component of communicating situational information and emotions during health crises. Despite its prevalence and significance in informational dissemination and emotional connection, there lacks a comprehensive understanding of visual crisis communication in the aftermath of a pandemic which is characterized by uncertain local situations and emotional fatigue. To fill this gap, this work collected 345,423 crisis-related posts and 65,376 original images during the Xi'an COVID-19 local outbreak in China, and adopted a mixed-methods approach to understanding themes, goals, and strategies of crisis imagery. Image clustering captured the diversity of visual themes during the outbreak, such as text images embedding authoritative guidelines and ``visual diaries'' recording and sharing the quarantine life. Through text classification of the post that visuals were situated in, we found that different visual themes highly correlated with the informational and emotional goals of the post text, such as adopting text images to convey the latest policies and sharing food images to express anxiety. We further unpacked nuanced strategies of crisis image use through inductive coding, such as signifying authority and triggering empathy. We discuss the opportunities and challenges of crisis imagery and provide design implications to facilitate effective visual crisis communication.

cs.HC↗

arXiv2023

Sparkling Silence: Practices and Challenges of Livestreaming Among Deaf or Hard of Hearing Streamers

Understanding livestream platforms' accessibility challenges for minority groups, such as people with disabilities, is critical to increasing the diversity and inclusion of those platforms. While prior work investigated the experiences of streamers with vision or motor loss, little is known about the experiences of deaf or hard of hearing (DHH) streamers who must work with livestreaming platforms that heavily depend on audio. We conducted semi-structured interviews with DHH streamers to learn why they livestream, how they navigate livestream platforms and related challenges. Our findings revealed their desire to break the stereotypes towards the DHH groups via livestream and the intense interplay between interaction methods, such as sign language, texts, lip language, background music, and viewer characteristics. Major accessibility challenges include the lack of real-time captioning, the small sign language reading window, and misinterpretation of sign language. We present design considerations for improving the accessibility of the livestream platforms.

cs.HC↗

arXiv2022

"Help! Can You Hear Me?": Understanding How Help-Seeking Posts are Overwhelmed on Social Media during a Natural Disaster

Posting help-seeking requests on social media has been broadly adopted by victims during natural disasters to look for urgent rescue and supplies. The help-seeking requests need to get sufficient public attention and be promptly routed to the intended target(s) for timely responses. However, the huge volume and diverse types of crisis-related posts on social media might limit help-seeking requests to receive adequate engagement and lead to their overwhelm. To understand this problem, this work proposes a mixed-methods approach to figure out the overwhelm situation of help-seeking requests, and individuals' and online communities' strategies to cope. We focused on the 2021 Henan Floods in China and collected 141,674 help-seeking posts with the keyword "Henan Rainstorm Mutual Aid" on a popular Chinese social media platform Weibo. The findings indicate that help-seeking posts confront critical challenges of both external overwhelm (i.e., an enormous number of non-help-seeking posts with the help-seeking-related keyword distracting public attention) and internal overwhelm (i.e., attention inequality with 5% help-seeking posts receiving more than 95% likes, comments, and shares). We discover linguistic and non-linguistic help-seeking strategies that could help to prevent the overwhelm, such as including contact information, disclosing situational vulnerabilities, using subjective narratives, and structuring help-seeking posts to a normalized syntax. We also illustrate how community members spontaneously work to prevent the overwhelm with their collective wisdom (e.g., norm development through discussion) and collaborative work (e.g., cross-community support). We reflect on how the findings enrich the literature in crisis informatics and raise design implications that facilitate effective help-seeking on social media during natural disasters.

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