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Charles Chiang

Publications and source records attributed to Charles Chiang.

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MultEval: Supporting Collaborative Alignment for LLM-as-a-Judge Evaluation Criteria

LLM-as-a-judge approaches have emerged as a scalable solution for evaluating model behaviors, yet they rely on evaluation criteria often created by a single individual, embedding that person's assumptions, priorities, and interpretive lens. In practice, defining such criteria is a collaborative and contested process involving multiple stakeholders with different values, interpretations, and priorities; an aspect largely unsupported by existing tools. To examine this problem in depth, we present a formative study examining how stakeholders collaboratively create, negotiate, and refine evaluation criteria for LLM-as-a-judge systems. Our findings reveal challenges in human oversight, including difficulties in establishing shared understanding, aligning values across stakeholders with different expertise and priorities, and translating nuanced human judgments into criteria that are interpretable and actionable for LLM judges. Based on these insights, we developed MultEval, a system that supports collaborative criteria by enabling multiple evaluators to surface and diagnose disagreements using consensus-building theory, iteratively revise criteria with attached examples and proposal history, and maintain transparency over how judgments are encoded into an automated evaluator. We further report a case study in which a team of domain experts used MultEval to collaboratively author criteria, illustrating how coordination and collaborative consensus-making shape criteria evolution.

cs.HC

The Behavioral Fabric of LLM-Powered GUI Agents: Human Values and Interaction Outcomes

Large Language Model (LLM)-powered web GUI agents are increasingly automating everyday online tasks. Despite their popularity, little is known about how users' preferences and values impact agents' reasoning and behavior. In this work, we investigate how both explicit and implicit user preferences, as well as the underlying user values, influence agent decision-making and action trajectories. We built a controlled testbed of 14 common interactive web tasks, spanning shopping, travel, dining, and housing, each replicated from real websites and integrated with a low-fidelity LLM-based recommender system. We injected 12 human preferences and values as personas into four state-of-the-art agents and systematically analyzed their task behaviors. Our results show that preference and value-infused prompts consistently guided agents toward outcomes that reflected these preferences and values. While the absence of user preference or value guidance led agents to exhibit a strong efficiency bias and employ shortest-path strategies, their presence steered agents' behavior trajectories through the greater use of corresponding filters and interactive web features. Despite their influence, dominant interface cues, such as discounts and advertisements, frequently overrode these effects, shortening the agents' action trajectories and inducing rationalizations that masked rather than reflected value-consistent reasoning. The contributions of this paper are twofold: (1) an open-source testbed for studying the influence of values in agent behaviors, and (2) an empirical investigation of how user preferences and values shape web agent behaviors.

cs.HC

Simulating Teams with LLM Agents: Interactive 2D Environments for Studying Human-AI Dynamics

Enabling users to create their own simulations offers a powerful way to study team dynamics and performance. We introduce VirTLab, a system that allows researchers and practitioners to design interactive, customizable simulations of team dynamics with LLM-based agents situated in 2D spatial environments. Unlike prior frameworks that restrict scenarios to predefined or static tasks, our approach enables users to build scenarios, assign roles, and observe how agents coordinate, move, and adapt over time. By bridging team cognition behaviors with scalable agent-based modeling, our system provides a testbed for investigating how environments influence coordination, collaboration, and emergent team behaviors. We demonstrate its utility by aligning simulated outcomes with empirical evaluations and a user study, underscoring the importance of customizable environments for advancing research on multi-agent simulations. This work contributes to making simulations accessible to both technical and non-technical users, supporting the design, execution, and analysis of complex multi-agent experiments.

cs.HC

VirtLab: An AI-Powered System for Flexible, Customizable, and Large-scale Team Simulations

Simulating how team members collaborate within complex environments using Agentic AI is a promising approach to explore hypotheses grounded in social science theories and study team behaviors. We introduce VirtLab, a user-friendly, customizable, multi-agent, and scalable team simulation system that enables testing teams with LLM-based agents in spatial and temporal settings. This system addresses the current frameworks' design and technical limitations that do not consider flexible simulation scenarios and spatial settings. VirtLab contains a simulation engine and a web interface that enables both technical and non-technical users to formulate, run, and analyze team simulations without programming. We demonstrate the system's utility by comparing ground truth data with simulated scenarios.

cs.HC

tAIfa: Enhancing Team Effectiveness and Cohesion with AI-Generated Automated Feedback

Providing timely and actionable feedback is crucial for effective collaboration, learning, and coordination within teams. However, many teams face challenges in receiving feedback that aligns with their goals and promotes cohesion. We introduce tAIfa (``Team AI Feedback Assistant''), an AI agent that uses Large Language Models (LLMs) to provide personalized, automated feedback to teams and their members. tAIfa analyzes team interactions, identifies strengths and areas for improvement, and delivers targeted feedback based on communication patterns. We conducted a between-subjects study with 18 teams testing whether using tAIfa impacted their teamwork. Our findings show that tAIfa improved communication and contributions within the teams. This paper contributes to the Human-AI Interaction literature by presenting a computational framework that integrates LLMs to provide automated feedback, introducing tAIfa as a tool to enhance team engagement and cohesion, and providing insights into future AI applications to support team collaboration.

cs.HC

Shaping Collaborations with Algorithms: How Agency and Heterogeneity Criteria Influence Team Formation and Outcomes

Across professional, scientific, entrepreneurial, and workplace collaboration platforms, algorithms increasingly shape how individuals find and connect with collaborators. These systems create tensions between user agency and organizational values: Should algorithms organize individuals directly in line with organizational goals, allow individuals to choose freely, or nudge choices toward those goals while preserving agency? This study examines how team formation algorithms that vary in user agency and incorporate organizational values--specifically, promoting teams with different expertise and backgrounds--influence collaborator selection, team composition, team processes, and team outcomes. We conducted a 2 x 2 between-subjects laboratory experiment using a team-formation recommendation system, manipulating user agency (assignment vs. choice) and heterogeneity criteria (included vs. not included). Across four conditions, 332 participants either selected collaborators through the system or were assigned to teams by the system, and then worked as members of 83 teams. Results show that modest differences in algorithm design can systematically reshape team composition and collaboration decisions, often without users fully perceiving the system's influence. While allowing user agency reinforced homophily, nudging by reordering recommendations based on heterogeneity criteria increased the selection of different collaborators and produced teams that performed better than those formed through unconstrained choice. Nevertheless, nudging operated without users' awareness, raising questions about transparency and autonomy. Our findings demonstrate that algorithms embedded in collaboration platforms constitute a distinct mode of algorithmic governance, where resolving tensions between user agency and organizational values raises questions about transparency, access, and control over collaboration.

cs.HC

The Evolution of Emojis for Sharing Emotions: A Systematic Review of the HCI Literature

With the prevalence of instant messaging and social media platforms, emojis have become important artifacts for expressing emotions and feelings in our daily lives. We ask how HCI researchers have examined the role and evolution of emojis in sharing emotions over the past 10 years. We conducted a systematic literature review of papers addressing emojis employed for emotion communication between users. After screening more than 1,000 articles, we identified 42 articles of studies analyzing ways and systems that enable users to share emotions with emojis. Two main themes described how these papers have (1) improved how users select the right emoji from an increasing emoji lexicon, and (2) employed emojis in new ways and digital materials to enhance communication. We also discovered an increasingly broad scope of functionality across appearance, medium, and affordance. We discuss and offer insights into potential opportunities and challenges emojis will bring for HCI research.

cs.HC