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Chengchao Zhu

Publications and source records attributed to Chengchao Zhu.

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Not Too Short, Not Too Long: How LLM Response Length Shapes People's Critical Thinking in Error Detection

Large language models (LLMs) have become common decision-support tools across educational and professional contexts, raising questions about how their outputs shape human critical thinking. Prior work suggests that the amount of AI assistance can influence cognitive engagement, yet little is known about how specific properties of LLM outputs (e.g., response length) impacts users' critical evaluation of information. In this study, we examine whether the length of LLM responses shapes users' accuracy in evaluating LLM-generated reasoning on critical thinking tasks, particularly in interaction with the correctness of the LLM's reasoning. To begin evaluating this, we conducted a within-subjects experiment with 24 participants who completed 15 modified Watson--Glaser critical thinking items, each accompanied by an LLM-generated explanation that varied in length and correctness. Mixed-effects logistic regression revealed a strong and statistically reliable effect of LLM output correctness on participant accuracy, with participants more likely to answer correctly when the LLM's explanation was correct. Response length appeared to moderated this effect: when the LLM output was incorrect, medium-length explanations were associated with higher participant accuracy than either shorter or longer explanations, whereas accuracy remained high across lengths when the LLM output was correct. Together, these findings suggest that response length alone may be insufficient to support critical thinking, and that how reasoning is presented-including a potential advantage of mid-length explanations under some conditions-points to design opportunities for LLM-based decision-support systems that emphasize transparent reasoning and calibrated expressions of certainty.

cs.AI

Material Driven HRI Design: Aesthetics as Explainability

Aesthetics - often treated as secondary to function-guides how people interpret robots' roles. A great deal of robot designs - both real and fictitious - use sleek industrial aesthetics. These feature hard glossy plastics, hiding as much of the underlying mechanical and electrical components as possible, resembling something akin to a nude humanoid figure. This leaves robots as something of a blank slate to which end-users apply coverings to, often based on media of fiction and non-fiction alike. We argue that designers can take cues from fashion to design interaction and set appropriate expectations. Rather than viewing appearance as decoration, we propose that color, texture, and material choices function as interaction signals. These signals can invite or discourage touch, clarify a robot's role, and help align user expectations with a robot's actual capabilities. When done thoughtfully, such cues can create familiarity and legibility; when done poorly, they can lead to wrong expectations. This preliminary paper proposes a framework describing how materials can create explainability by signaling expectations for interaction, task, and environment. We use this framework to do a content analysis of 6 robots.

cs.RO

Evaluating Node-tree Interfaces for AI Explainability

As large language models (LLMs) become ubiquitous in workplace tools and decision-making processes, ensuring explainability and fostering user trust are critical. Although advancements in LLM engineering continue, human-centered design is still catching up, particularly when it comes to embedding transparency and trust into AI interfaces. This study evaluates user experiences with two distinct AI interfaces - node-tree interfaces and chatbot interfaces - to assess their performance in exploratory, follow-up inquiry, decision-making, and problem-solving tasks. Our design-driven approach introduces a node-tree interface that visually structures AI-generated responses into hierarchically organized, interactive nodes, allowing users to navigate, refine, and follow up on complex information. In a comparative study with n=20 business users, we observed that while the chatbot interface effectively supports linear, step-by-step queries, it is the node-tree interface that enhances brainstorming. Quantitative and qualitative findings indicate that node-tree interfaces not only improve task performance and decision-making support but also promote higher levels of user trust by preserving context. Our findings suggest that adaptive AI interfaces capable of switching between structured visualizations and conversational formats based on task requirements can significantly enhance transparency and user confidence in AI-powered systems. This work contributes actionable insights to the fields of human-robot interaction and AI design, particularly for enterprise applications where trust-building is critical for teams.

cs.HC