arXiv subjects

Chenhao Tan

Publications and source records attributed to Chenhao Tan.

At least 91 records · Page 5Linked to original sources

arXiv2021

Towards a Science of Human-AI Decision Making: A Survey of Empirical Studies

As AI systems demonstrate increasingly strong predictive performance, their adoption has grown in numerous domains. However, in high-stakes domains such as criminal justice and healthcare, full automation is often not desirable due to safety, ethical, and legal concerns, yet fully manual approaches can be inaccurate and time consuming. As a result, there is growing interest in the research community to augment human decision making with AI assistance. Besides developing AI technologies for this purpose, the emerging field of human-AI decision making must embrace empirical approaches to form a foundational understanding of how humans interact and work with AI to make decisions. To invite and help structure research efforts towards a science of understanding and improving human-AI decision making, we survey recent literature of empirical human-subject studies on this topic. We summarize the study design choices made in over 100 papers in three important aspects: (1) decision tasks, (2) AI models and AI assistance elements, and (3) evaluation metrics. For each aspect, we summarize current trends, discuss gaps in current practices of the field, and make a list of recommendations for future research. Our survey highlights the need to develop common frameworks to account for the design and research spaces of human-AI decision making, so that researchers can make rigorous choices in study design, and the research community can build on each other's work and produce generalizable scientific knowledge. We also hope this survey will serve as a bridge for HCI and AI communities to work together to mutually shape the empirical science and computational technologies for human-AI decision making.

cs.AI↗

arXiv2021

Investigating the Effect of Natural Language Explanations on Out-of-Distribution Generalization in Few-shot NLI

Although neural models have shown strong performance in datasets such as SNLI, they lack the ability to generalize out-of-distribution (OOD). In this work, we formulate a few-shot learning setup and examine the effects of natural language explanations on OOD generalization. We leverage the templates in the HANS dataset and construct templated natural language explanations for each template. Although generated explanations show competitive BLEU scores against groundtruth explanations, they fail to improve prediction performance. We further show that generated explanations often hallucinate information and miss key elements that indicate the label.

cs.CL↗

arXiv2021

Understanding the Effect of Out-of-distribution Examples and Interactive Explanations on Human-AI Decision Making

Although AI holds promise for improving human decision making in societally critical domains, it remains an open question how human-AI teams can reliably outperform AI alone and human alone in challenging prediction tasks (also known as complementary performance). We explore two directions to understand the gaps in achieving complementary performance. First, we argue that the typical experimental setup limits the potential of human-AI teams. To account for lower AI performance out-of-distribution than in-distribution because of distribution shift, we design experiments with different distribution types and investigate human performance for both in-distribution and out-of-distribution examples. Second, we develop novel interfaces to support interactive explanations so that humans can actively engage with AI assistance. Using virtual pilot studies and large-scale randomized experiments across three tasks, we demonstrate a clear difference between in-distribution and out-of-distribution, and observe mixed results for interactive explanations: while interactive explanations improve human perception of AI assistance's usefulness, they may reinforce human biases and lead to limited performance improvement. Overall, our work points out critical challenges and future directions towards enhancing human performance with AI assistance.

cs.AI↗

arXiv2021

Decision-Focused Summarization

Relevance in summarization is typically defined based on textual information alone, without incorporating insights about a particular decision. As a result, to support risk analysis of pancreatic cancer, summaries of medical notes may include irrelevant information such as a knee injury. We propose a novel problem, decision-focused summarization, where the goal is to summarize relevant information for a decision. We leverage a predictive model that makes the decision based on the full text to provide valuable insights on how a decision can be inferred from text. To build a summary, we then select representative sentences that lead to similar model decisions as using the full text while accounting for textual non-redundancy. To evaluate our method (DecSum), we build a testbed where the task is to summarize the first ten reviews of a restaurant in support of predicting its future rating on Yelp. DecSum substantially outperforms text-only summarization methods and model-based explanation methods in decision faithfulness and representativeness. We further demonstrate that DecSum is the only method that enables humans to outperform random chance in predicting which restaurant will be better rated in the future.

cs.CL↗

arXiv2021

On Positivity Bias in Negative Reviews

Prior work has revealed that positive words occur more frequently than negative words in human expressions, which is typically attributed to positivity bias, a tendency for people to report positive views of reality. But what about the language used in negative reviews? Consistent with prior work, we show that English negative reviews tend to contain more positive words than negative words, using a variety of datasets. We reconcile this observation with prior findings on the pragmatics of negation, and show that negations are commonly associated with positive words in negative reviews. Furthermore, in negative reviews, the majority of sentences with positive words express negative opinions based on sentiment classifiers, indicating some form of negation.

cs.CL↗

arXiv2021

Towards Unifying Feature Attribution and Counterfactual Explanations: Different Means to the Same End

Feature attributions and counterfactual explanations are popular approaches to explain a ML model. The former assigns an importance score to each input feature, while the latter provides input examples with minimal changes to alter the model's predictions. To unify these approaches, we provide an interpretation based on the actual causality framework and present two key results in terms of their use. First, we present a method to generate feature attribution explanations from a set of counterfactual examples. These feature attributions convey how important a feature is to changing the classification outcome of a model, especially on whether a subset of features is necessary and/or sufficient for that change, which attribution-based methods are unable to provide. Second, we show how counterfactual examples can be used to evaluate the goodness of an attribution-based explanation in terms of its necessity and sufficiency. As a result, we highlight the complementarity of these two approaches. Our evaluation on three benchmark datasets - Adult-Income, LendingClub, and German-Credit - confirms the complementarity. Feature attribution methods like LIME and SHAP and counterfactual explanation methods like Wachter et al. and DiCE often do not agree on feature importance rankings. In addition, by restricting the features that can be modified for generating counterfactual examples, we find that the top-k features from LIME or SHAP are often neither necessary nor sufficient explanations of a model's prediction. Finally, we present a case study of different explanation methods on a real-world hospital triage problem

cs.LG↗

arXiv2021

Using Transformers to Provide Teachers with Personalized Feedback on their Classroom Discourse: The TalkMoves Application

TalkMoves is an innovative application designed to support K-12 mathematics teachers to reflect on, and continuously improve their instructional practices. This application combines state-of-the-art natural language processing capabilities with automated speech recognition to automatically analyze classroom recordings and provide teachers with personalized feedback on their use of specific types of discourse aimed at broadening and deepening classroom conversations about mathematics. These specific discourse strategies are referred to as "talk moves" within the mathematics education community and prior research has documented the ways in which systematic use of these discourse strategies can positively impact student engagement and learning. In this article, we describe the TalkMoves application's cloud-based infrastructure for managing and processing classroom recordings, and its interface for providing teachers with feedback on their use of talk moves during individual teaching episodes. We present the series of model architectures we developed, and the studies we conducted, to develop our best-performing, transformer-based model (F1 = 79.3%). We also discuss several technical challenges that need to be addressed when working with real-world speech and language data from noisy K-12 classrooms.

cs.CY↗

arXiv2021

Understanding the Diverging User Trajectories in Highly-related Online Communities during the COVID-19 Pandemic

As the COVID-19 pandemic is disrupting life worldwide, related online communities are popping up. In particular, two "new" communities, /r/China flu and /r/Coronavirus, emerged on Reddit and have been dedicated to COVID- related discussions from the very beginning of this pandemic. With /r/Coronavirus promoted as the official community on Reddit, it remains an open question how users choose between these two highly-related communities. In this paper, we characterize user trajectories in these two communities from the beginning of COVID-19 to the end of September 2020. We show that new users of /r/China flu and /r/Coronavirus were similar from January to March. After that, their differences steadily increase, evidenced by both language distance and membership prediction, as the pandemic continues to unfold. Furthermore, users who started at /r/China flu from January to March were more likely to leave, while those who started in later months tend to remain highly "loyal". To understand this difference, we develop a movement analysis framework to understand membership changes in these two communities and identify a significant proportion of /r/China flu members (around 50%) that moved to /r/Coronavirus in February. This movement turns out to be highly predictable based on other subreddits that users were previously active in. Our work demonstrates how two highly-related communities emerge and develop their own identity in a crisis, and highlights the important role of existing communities in understanding such an emergence.

cs.SI↗

arXiv2020

Characterizing the Value of Information in Medical Notes

Machine learning models depend on the quality of input data. As electronic health records are widely adopted, the amount of data in health care is growing, along with complaints about the quality of medical notes. We use two prediction tasks, readmission prediction and in-hospital mortality prediction, to characterize the value of information in medical notes. We show that as a whole, medical notes only provide additional predictive power over structured information in readmission prediction. We further propose a probing framework to select parts of notes that enable more accurate predictions than using all notes, despite that the selected information leads to a distribution shift from the training data ("all notes"). Finally, we demonstrate that models trained on the selected valuable information achieve even better predictive performance, with only 6.8% of all the tokens for readmission prediction.

cs.CL↗

arXiv2020

Evaluating and Characterizing Human Rationales

Two main approaches for evaluating the quality of machine-generated rationales are: 1) using human rationales as a gold standard; and 2) automated metrics based on how rationales affect model behavior. An open question, however, is how human rationales fare with these automatic metrics. Analyzing a variety of datasets and models, we find that human rationales do not necessarily perform well on these metrics. To unpack this finding, we propose improved metrics to account for model-dependent baseline performance. We then propose two methods to further characterize rationale quality, one based on model retraining and one on using "fidelity curves" to reveal properties such as irrelevance and redundancy. Our work leads to actionable suggestions for evaluating and characterizing rationales.

cs.CL↗

arXiv2020

A Quantitative Portrait of Wikipedia's High-Tempo Collaborations during the 2020 Coronavirus Pandemic

The 2020 coronavirus pandemic was a historic social disruption with significant consequences felt around the globe. Wikipedia is a freely-available, peer-produced encyclopedia with a remarkable ability to create and revise content following current events. Using 973,940 revisions from 134,337 editors to 4,238 articles, this study examines the dynamics of the English Wikipedia's response to the coronavirus pandemic through the first five months of 2020 as a "quantitative portrait" describing the emergent collaborative behavior at three levels of analysis: article revision, editor contributions, and network dynamics. Across multiple data sources, quantitative methods, and levels of analysis, we find four consistent themes characterizing Wikipedia's unique large-scale, high-tempo, and temporary online collaborations: external events as drivers of activity, spillovers of activity, complex patterns of editor engagement, and the shadows of the future. In light of increasing concerns about online social platforms' abilities to govern the conduct and content of their users, we identify implications from Wikipedia's coronavirus collaborations for improving the resilience of socio-technical systems during a crisis.

cs.SI↗

arXiv2020

Preserving Causal Constraints in Counterfactual Explanations for Machine Learning Classifiers

To construct interpretable explanations that are consistent with the original ML model, counterfactual examples---showing how the model's output changes with small perturbations to the input---have been proposed. This paper extends the work in counterfactual explanations by addressing the challenge of feasibility of such examples. For explanations of ML models in critical domains such as healthcare and finance, counterfactual examples are useful for an end-user only to the extent that perturbation of feature inputs is feasible in the real world. We formulate the problem of feasibility as preserving causal relationships among input features and present a method that uses (partial) structural causal models to generate actionable counterfactuals. When feasibility constraints cannot be easily expressed, we consider an alternative mechanism where people can label generated CF examples on feasibility: whether it is feasible to intervene and realize the candidate CF example from the original input. To learn from this labelled feasibility data, we propose a modified variational auto encoder loss for generating CF examples that optimizes for feasibility as people interact with its output. Our experiments on Bayesian networks and the widely used ''Adult-Income'' dataset show that our proposed methods can generate counterfactual explanations that better satisfy feasibility constraints than existing methods.. Code repository can be accessed here: \textit{https://github.com/divyat09/cf-feasibility}

cs.LG↗

arXiv2020

Harnessing Explanations to Bridge AI and Humans

Machine learning models are increasingly integrated into societally critical applications such as recidivism prediction and medical diagnosis, thanks to their superior predictive power. In these applications, however, full automation is often not desired due to ethical and legal concerns. The research community has thus ventured into developing interpretable methods that explain machine predictions. While these explanations are meant to assist humans in understanding machine predictions and thereby allowing humans to make better decisions, this hypothesis is not supported in many recent studies. To improve human decision-making with AI assistance, we propose future directions for closing the gap between the efficacy of explanations and improvement in human performance.

cs.HC↗

arXiv2020

"Why is 'Chicago' deceptive?" Towards Building Model-Driven Tutorials for Humans

To support human decision making with machine learning models, we often need to elucidate patterns embedded in the models that are unsalient, unknown, or counterintuitive to humans. While existing approaches focus on explaining machine predictions with real-time assistance, we explore model-driven tutorials to help humans understand these patterns in a training phase. We consider both tutorials with guidelines from scientific papers, analogous to current practices of science communication, and automatically selected examples from training data with explanations. We use deceptive review detection as a testbed and conduct large-scale, randomized human-subject experiments to examine the effectiveness of such tutorials. We find that tutorials indeed improve human performance, with and without real-time assistance. In particular, although deep learning provides superior predictive performance than simple models, tutorials and explanations from simple models are more useful to humans. Our work suggests future directions for human-centered tutorials and explanations towards a synergy between humans and AI.

cs.HC↗

arXiv2019

Explaining Machine Learning Classifiers through Diverse Counterfactual Explanations

Post-hoc explanations of machine learning models are crucial for people to understand and act on algorithmic predictions. An intriguing class of explanations is through counterfactuals, hypothetical examples that show people how to obtain a different prediction. We posit that effective counterfactual explanations should satisfy two properties: feasibility of the counterfactual actions given user context and constraints, and diversity among the counterfactuals presented. To this end, we propose a framework for generating and evaluating a diverse set of counterfactual explanations based on determinantal point processes. To evaluate the actionability of counterfactuals, we provide metrics that enable comparison of counterfactual-based methods to other local explanation methods. We further address necessary tradeoffs and point to causal implications in optimizing for counterfactuals. Our experiments on four real-world datasets show that our framework can generate a set of counterfactuals that are diverse and well approximate local decision boundaries, outperforming prior approaches to generating diverse counterfactuals. We provide an implementation of the framework at https://github.com/microsoft/DiCE.

cs.LG↗

arXiv2019

Ask Not What AI Can Do, But What AI Should Do: Towards a Framework of Task Delegability

While artificial intelligence (AI) holds promise for addressing societal challenges, issues of exactly which tasks to automate and to what extent to do so remain understudied. We approach this problem of task delegability from a human-centered perspective by developing a framework on human perception of task delegation to AI. We consider four high-level factors that can contribute to a delegation decision: motivation, difficulty, risk, and trust. To obtain an empirical understanding of human preferences in different tasks, we build a dataset of 100 tasks from academic papers, popular media portrayal of AI, and everyday life, and administer a survey based on our proposed framework. We find little preference for full AI control and a strong preference for machine-in-the-loop designs, in which humans play the leading role. Among the four factors, trust is the most correlated with human preferences of optimal human-machine delegation. This framework represents a first step towards characterizing human preferences of AI automation across tasks. We hope this work encourages future efforts towards understanding such individual attitudes; our goal is to inform the public and the AI research community rather than dictating any direction in technology development.

cs.AI↗

arXiv2019

What Gets Echoed? Understanding the "Pointers" in Explanations of Persuasive Arguments

Explanations are central to everyday life, and are a topic of growing interest in the AI community. To investigate the process of providing natural language explanations, we leverage the dynamics of the /r/ChangeMyView subreddit to build a dataset with 36K naturally occurring explanations of why an argument is persuasive. We propose a novel word-level prediction task to investigate how explanations selectively reuse, or echo, information from what is being explained (henceforth, explanandum). We develop features to capture the properties of a word in the explanandum, and show that our proposed features not only have relatively strong predictive power on the echoing of a word in an explanation, but also enhance neural methods of generating explanations. In particular, while the non-contextual properties of a word itself are more valuable for stopwords, the interaction between the constituent parts of an explanandum is crucial in predicting the echoing of content words. We also find intriguing patterns of a word being echoed. For example, although nouns are generally less likely to be echoed, subjects and objects can, depending on their source, be more likely to be echoed in the explanations.

cs.CL↗

arXiv2019

Content Removal as a Moderation Strategy: Compliance and Other Outcomes in the ChangeMyView Community

Moderators of online communities often employ comment deletion as a tool. We ask here whether, beyond the positive effects of shielding a community from undesirable content, does comment removal actually cause the behavior of the comment's author to improve? We examine this question in a particularly well-moderated community, the ChangeMyView subreddit. The standard analytic approach of interrupted time-series analysis unfortunately cannot answer this question of causality because it fails to distinguish the effect of having made a non-compliant comment from the effect of being subjected to moderator removal of that comment. We therefore leverage a "delayed feedback" approach based on the observation that some users may remain active between the time when they posted the non-compliant comment and the time when that comment is deleted. Applying this approach to such users, we reveal the causal role of comment deletion in reducing immediate noncompliance rates, although we do not find evidence of it having a causal role in inducing other behavior improvements. Our work thus empirically demonstrates both the promise and some potential limits of content removal as a positive moderation strategy, and points to future directions for identifying causal effects from observational data.

cs.CY↗