arXiv subjects

Chetan Bansal

Publications and source records attributed to Chetan Bansal.

At least 55 records · Page 3Linked to original sources

arXiv2025

Time Warp: The Gap Between Developers' Ideal vs Actual Workweeks in an AI-Driven Era

Software developers balance a variety of different tasks in a workweek, yet the allocation of time often differs from what they consider ideal. Identifying and addressing these deviations is crucial for organizations aiming to enhance the productivity and well-being of the developers. In this paper, we present the findings from a survey of 484 software developers at Microsoft, which aims to identify the key differences between how developers would like to allocate their time during an ideal workweek versus their actual workweek. Our analysis reveals significant deviations between a developer's ideal workweek and their actual workweek, with a clear correlation: as the gap between these two workweeks widens, we observe a decline in both productivity and satisfaction. By examining these deviations in specific activities, we assess their direct impact on the developers' satisfaction and productivity. Additionally, given the growing adoption of AI tools in software engineering, both in the industry and academia, we identify specific tasks and areas that could be strong candidates for automation. In this paper, we make three key contributions: 1) We quantify the impact of workweek deviations on developer productivity and satisfaction 2) We identify individual tasks that disproportionately affect satisfaction and productivity 3) We provide actual data-driven insights to guide future AI automation efforts in software engineering, aligning them with the developers' requirements and ideal workflows for maximizing their productivity and satisfaction.

cs.SE↗

arXiv2025

CARMO: Dynamic Criteria Generation for Context-Aware Reward Modelling

Reward modeling in large language models is susceptible to reward hacking, causing models to latch onto superficial features such as the tendency to generate lists or unnecessarily long responses. In reinforcement learning from human feedback (RLHF) and more generally during post-training flawed reward signals often lead to outputs that optimize for these spurious correlates instead of genuine quality or correctness. We propose Context-Aware Reward Modeling (CARMO), a novel approach that first generates dynamic, context-relevant criteria to ground the reward model before producing reward scores. Unlike prior methods that rely on static rubrics, CARMO leverages large language models (LLMs) to adaptively create evaluation criteria such as logical consistency, clarity, and depth tailored to the user query. Our theoretical analysis shows that such criteria generation can mitigate reward hacking. We further demonstrate that CARMO can be distilled into smaller models, reducing the computational cost of alignment. We establish a new state-of-the-art performance in zero-shot settings for generative models, achieving a 2.1\% improvement on Reward Bench. Furthermore, alignment performed on the CARMO-curated preference dataset achieves 22.5\% and 21.1\% LC-WR and WR, respectively, on Mistral-Base (7B).

cs.CL↗

arXiv2025

Intent-based System Design and Operation

Cloud systems are the backbone of today's computing industry. Yet, these systems remain complicated to design, build, operate, and improve. All these tasks require significant manual effort by both developers and operators of these systems. To reduce this manual burden, in this paper we set forth a vision for achieving holistic automation, intent-based system design and operation. We propose intent as a new abstraction within the context of system design and operation. Intent encodes the functional and operational requirements of the system at a high-level, which can be used to automate design, implementation, operation, and evolution of systems. We detail our vision of intent-based system design, highlight its four key components, and provide a roadmap for the community to enable autonomous systems.

cs.DC↗

arXiv2025

Verifiable Format Control for Large Language Model Generations

Recent Large Language Models (LLMs) have demonstrated satisfying general instruction following ability. However, small LLMs with about 7B parameters still struggle fine-grained format following (e.g., JSON format), which seriously hinder the advancements of their applications. Most existing methods focus on benchmarking general instruction following while overlook how to improve the specific format following ability for small LLMs. Besides, these methods often rely on evaluations based on advanced LLMs (e.g., GPT-4), which can introduce the intrinsic bias of LLMs and be costly due to the API calls. In this paper, we first curate a fully verifiable format following dataset VFF. In contrast to existing works often adopting external LLMs for instruction-following validations, every sample of VFF can be easily validated with a Python function. Further, we propose to leverage this verifiable feature to synthesize massive data for progressively training small LLMs, in order to improve their format following abilities. Experimental results highlight the prevalent limitations in the format following capabilities of 7B level open-source LLMs and demonstrate the effectiveness of our method in enhancing this essential ability.

cs.CL↗

arXiv2025

AIOpsLab: A Holistic Framework to Evaluate AI Agents for Enabling Autonomous Clouds

AI for IT Operations (AIOps) aims to automate complex operational tasks, such as fault localization and root cause analysis, to reduce human workload and minimize customer impact. While traditional DevOps tools and AIOps algorithms often focus on addressing isolated operational tasks, recent advances in Large Language Models (LLMs) and AI agents are revolutionizing AIOps by enabling end-to-end and multitask automation. This paper envisions a future where AI agents autonomously manage operational tasks throughout the entire incident lifecycle, leading to self-healing cloud systems, a paradigm we term AgentOps. Realizing this vision requires a comprehensive framework to guide the design, development, and evaluation of these agents. To this end, we present AIOPSLAB, a framework that not only deploys microservice cloud environments, injects faults, generates workloads, and exports telemetry data but also orchestrates these components and provides interfaces for interacting with and evaluating agents. We discuss the key requirements for such a holistic framework and demonstrate how AIOPSLAB can facilitate the evaluation of next-generation AIOps agents. Through evaluations of state-of-the-art LLM agents within the benchmark created by AIOPSLAB, we provide insights into their capabilities and limitations in handling complex operational tasks in cloud environments.

cs.AI↗

arXiv2025

Intelligent Router for LLM Workloads: Improving Performance Through Workload-Aware Load Balancing

Large Language Model (LLM) workloads have distinct prefill and decode phases with different compute and memory requirements which should ideally be accounted for when scheduling input queries across different LLM instances in a cluster. However existing scheduling algorithms treat LLM workloads as monolithic jobs without considering the distinct characteristics of the two phases in each workload. This leads to sub-optimal scheduling and increased response latency. In this work, we start by characterizing factors affecting the response latency during LLM inference serving. We establish that better load balancing of inference requests across the available LLM instances can improve the end-to-end latency to a larger extent than merely focusing on optimizing the instance-level scheduler. Motivated by our findings, we propose a heuristic-guided reinforcement learning-based intelligent router for data-driven and workload-aware scheduling. Our router schedules queries across LLM instances by leveraging a trainable response-length predictor, and a novel formulation for estimating the impact of mixing different workloads and achieves over 11% lower end-to-end latency than existing approaches on a mix of public datasets and 7.8% lower end-to-end latency on real workload data with diverse input and output trends from Cloud Provider X. Additionally, the proposed framework can also serve as a standard for benchmarking different LLM inference schedulers since it provides the best latency for a given model, hardware, and instance-level scheduler combination.

cs.DC↗

arXiv2024

Ensuring Fair LLM Serving Amid Diverse Applications

In a multi-tenant large language model (LLM) serving platform hosting diverse applications, some users may submit an excessive number of requests, causing the service to become unavailable to other users and creating unfairness. Existing fairness approaches do not account for variations in token lengths across applications and multiple LLM calls, making them unsuitable for such platforms. To address the fairness challenge, this paper analyzes millions of requests from thousands of users on MS CoPilot, a real-world multi-tenant LLM platform hosted by Microsoft. Our analysis confirms the inadequacy of existing methods and guides the development of FairServe, a system that ensures fair LLM access across diverse applications. FairServe proposes application-characteristic aware request throttling coupled with a weighted service counter based scheduling technique to curb abusive behavior and ensure fairness. Our experimental results on real-world traces demonstrate FairServe's superior performance compared to the state-of-the-art method in ensuring fairness. We are actively working on deploying our system in production, expecting to benefit millions of customers world-wide.

cs.LG↗

arXiv2024

Streetwise Agents: Empowering Offline RL Policies to Outsmart Exogenous Stochastic Disturbances in RTC

The difficulty of exploring and training online on real production systems limits the scope of real-time online data/feedback-driven decision making. The most feasible approach is to adopt offline reinforcement learning from limited trajectory samples. However, after deployment, such policies fail due to exogenous factors that temporarily or permanently disturb/alter the transition distribution of the assumed decision process structure induced by offline samples. This results in critical policy failures and generalization errors in sensitive domains like Real-Time Communication (RTC). We solve this crucial problem of identifying robust actions in presence of domain shifts due to unseen exogenous stochastic factors in the wild. As it is impossible to learn generalized offline policies within the support of offline data that are robust to these unseen exogenous disturbances, we propose a novel post-deployment shaping of policies (Streetwise), conditioned on real-time characterization of out-of-distribution sub-spaces. This leads to robust actions in bandwidth estimation (BWE) of network bottlenecks in RTC and in standard benchmarks. Our extensive experimental results on BWE and other standard offline RL benchmark environments demonstrate a significant improvement ($\approx$ 18% on some scenarios) in final returns wrt. end-user metrics over state-of-the-art baselines.

cs.LG↗

arXiv2024

CARES: A Comprehensive Benchmark of Trustworthiness in Medical Vision Language Models

Artificial intelligence has significantly impacted medical applications, particularly with the advent of Medical Large Vision Language Models (Med-LVLMs), sparking optimism for the future of automated and personalized healthcare. However, the trustworthiness of Med-LVLMs remains unverified, posing significant risks for future model deployment. In this paper, we introduce CARES and aim to comprehensively evaluate the Trustworthiness of Med-LVLMs across the medical domain. We assess the trustworthiness of Med-LVLMs across five dimensions, including trustfulness, fairness, safety, privacy, and robustness. CARES comprises about 41K question-answer pairs in both closed and open-ended formats, covering 16 medical image modalities and 27 anatomical regions. Our analysis reveals that the models consistently exhibit concerns regarding trustworthiness, often displaying factual inaccuracies and failing to maintain fairness across different demographic groups. Furthermore, they are vulnerable to attacks and demonstrate a lack of privacy awareness. We publicly release our benchmark and code in https://cares-ai.github.io/.

cs.LG↗

arXiv2024

Building AI Agents for Autonomous Clouds: Challenges and Design Principles

The rapid growth in the use of Large Language Models (LLMs) and AI Agents as part of software development and deployment is revolutionizing the information technology landscape. While code generation receives significant attention, a higher-impact application lies in using AI agents for operational resilience of cloud services, which currently require significant human effort and domain knowledge. There is a growing interest in AI for IT Operations (AIOps) which aims to automate complex operational tasks, like fault localization and root cause analysis, thereby reducing human intervention and customer impact. However, achieving the vision of autonomous and self-healing clouds through AIOps is hampered by the lack of standardized frameworks for building, evaluating, and improving AIOps agents. This vision paper lays the groundwork for such a framework by first framing the requirements and then discussing design decisions that satisfy them. We also propose AIOpsLab, a prototype implementation leveraging agent-cloud-interface that orchestrates an application, injects real-time faults using chaos engineering, and interfaces with an agent to localize and resolve the faults. We report promising results and lay the groundwork to build a modular and robust framework for building, evaluating, and improving agents for autonomous clouds.

cs.SE↗

arXiv2024

Large Language Models can Deliver Accurate and Interpretable Time Series Anomaly Detection

Time series anomaly detection (TSAD) plays a crucial role in various industries by identifying atypical patterns that deviate from standard trends, thereby maintaining system integrity and enabling prompt response measures. Traditional TSAD models, which often rely on deep learning, require extensive training data and operate as black boxes, lacking interpretability for detected anomalies. To address these challenges, we propose LLMAD, a novel TSAD method that employs Large Language Models (LLMs) to deliver accurate and interpretable TSAD results. LLMAD innovatively applies LLMs for in-context anomaly detection by retrieving both positive and negative similar time series segments, significantly enhancing LLMs' effectiveness. Furthermore, LLMAD employs the Anomaly Detection Chain-of-Thought (AnoCoT) approach to mimic expert logic for its decision-making process. This method further enhances its performance and enables LLMAD to provide explanations for their detections through versatile perspectives, which are particularly important for user decision-making. Experiments on three datasets indicate that our LLMAD achieves detection performance comparable to state-of-the-art deep learning methods while offering remarkable interpretability for detections. To the best of our knowledge, this is the first work that directly employs LLMs for TSAD.

cs.CL↗

arXiv2024

Towards Cloud Efficiency with Large-scale Workload Characterization

Cloud providers introduce features (e.g., Spot VMs, Harvest VMs, and Burstable VMs) and optimizations (e.g., oversubscription, auto-scaling, power harvesting, and overclocking) to improve efficiency and reliability. To effectively utilize these features, it's crucial to understand the characteristics of workloads running in the cloud. However, workload characteristics can be complex and depend on multiple signals, making manual characterization difficult and unscalable. In this study, we conduct the first large-scale examination of first-party workloads at Microsoft to understand their characteristics. Through an empirical study, we aim to answer the following questions: (1) What are the critical workload characteristics that impact efficiency and reliability on cloud platforms? (2) How do these characteristics vary across different workloads? (3) How can cloud platforms leverage these insights to efficiently characterize all workloads at scale? This study provides a deeper understanding of workload characteristics and their impact on cloud performance, which can aid in optimizing cloud services. Additionally, it identifies potential areas for future research.

cs.DC↗

arXiv2024

Workload Intelligence: Punching Holes Through the Cloud Abstraction

Today, cloud workloads are essentially opaque to the cloud platform. Typically, the only information the platform receives is the virtual machine (VM) type and possibly a decoration to the type (e.g., the VM is evictable). Similarly, workloads receive little to no information from the platform; generally, workloads might receive telemetry from their VMs or exceptional signals (e.g., shortly before a VM is evicted). The narrow interface between workloads and platforms has several drawbacks: (1) a surge in VM types and decorations in public cloud platforms complicates customer selection; (2) essential workload characteristics (e.g., low availability requirements, high latency tolerance) are often unspecified, hindering platform customization for optimized resource usage and cost savings; and (3) workloads may be unaware of potential optimizations or lack sufficient time to react to platform events. In this paper, we propose a framework, called Workload Intelligence (WI), for dynamic bi-directional communication between cloud workloads and cloud platform. Via WI, workloads can programmatically adjust their key characteristics, requirements, and even dynamically adapt behaviors like VM priorities. In the other direction, WI allows the platform to programmatically inform workloads about upcoming events, opportunities for optimization, among other scenarios. Because of WI, the cloud platform can drastically simplify its offerings, reduce its costs without fear of violating any workload requirements, and reduce prices to its customers on average by 48.8%.

cs.DC↗

arXiv2024

Exploring LLM-based Agents for Root Cause Analysis

The growing complexity of cloud based software systems has resulted in incident management becoming an integral part of the software development lifecycle. Root cause analysis (RCA), a critical part of the incident management process, is a demanding task for on-call engineers, requiring deep domain knowledge and extensive experience with a team's specific services. Automation of RCA can result in significant savings of time, and ease the burden of incident management on on-call engineers. Recently, researchers have utilized Large Language Models (LLMs) to perform RCA, and have demonstrated promising results. However, these approaches are not able to dynamically collect additional diagnostic information such as incident related logs, metrics or databases, severely restricting their ability to diagnose root causes. In this work, we explore the use of LLM based agents for RCA to address this limitation. We present a thorough empirical evaluation of a ReAct agent equipped with retrieval tools, on an out-of-distribution dataset of production incidents collected at Microsoft. Results show that ReAct performs competitively with strong retrieval and reasoning baselines, but with highly increased factual accuracy. We then extend this evaluation by incorporating discussions associated with incident reports as additional inputs for the models, which surprisingly does not yield significant performance improvements. Lastly, we conduct a case study with a team at Microsoft to equip the ReAct agent with tools that give it access to external diagnostic services that are used by the team for manual RCA. Our results show how agents can overcome the limitations of prior work, and practical considerations for implementing such a system in practice.

cs.SE↗

arXiv2024

Intelligent Monitoring Framework for Cloud Services: A Data-Driven Approach

Cloud service owners need to continuously monitor their services to ensure high availability and reliability. Gaps in monitoring can lead to delay in incident detection and significant negative customer impact. Current process of monitor creation is ad-hoc and reactive in nature. Developers create monitors using their tribal knowledge and, primarily, a trial and error based process. As a result, monitors often have incomplete coverage which leads to production issues, or, redundancy which results in noise and wasted effort. In this work, we address this issue by proposing an intelligent monitoring framework that recommends monitors for cloud services based on their service properties. We start by mining the attributes of 30,000+ monitors from 791 production services at Microsoft and derive a structured ontology for monitors. We focus on two crucial dimensions: what to monitor (resources) and which metrics to monitor. We conduct an extensive empirical study and derive key insights on the major classes of monitors employed by cloud services at Microsoft, their associated dimensions, and the interrelationship between service properties and this ontology. Using these insights, we propose a deep learning based framework that recommends monitors based on the service properties. Finally, we conduct a user study with engineers from Microsoft which demonstrates the usefulness of the proposed framework. The proposed framework along with the ontology driven projections, succeeded in creating production quality recommendations for majority of resource classes. This was also validated by the users from the study who rated the framework's usefulness as 4.27 out of 5.

cs.NI↗

arXiv2024

X-lifecycle Learning for Cloud Incident Management using LLMs

Incident management for large cloud services is a complex and tedious process and requires significant amount of manual efforts from on-call engineers (OCEs). OCEs typically leverage data from different stages of the software development lifecycle [SDLC] (e.g., codes, configuration, monitor data, service properties, service dependencies, trouble-shooting documents, etc.) to generate insights for detection, root causing and mitigating of incidents. Recent advancements in large language models [LLMs] (e.g., ChatGPT, GPT-4, Gemini) created opportunities to automatically generate contextual recommendations to the OCEs assisting them to quickly identify and mitigate critical issues. However, existing research typically takes a silo-ed view for solving a certain task in incident management by leveraging data from a single stage of SDLC. In this paper, we demonstrate that augmenting additional contextual data from different stages of SDLC improves the performance of two critically important and practically challenging tasks: (1) automatically generating root cause recommendations for dependency failure related incidents, and (2) identifying ontology of service monitors used for automatically detecting incidents. By leveraging 353 incident and 260 monitor dataset from Microsoft, we demonstrate that augmenting contextual information from different stages of the SDLC improves the performance over State-of-The-Art methods.

cs.NI↗

arXiv2024

Dependency Aware Incident Linking in Large Cloud Systems

Despite significant reliability efforts, large-scale cloud services inevitably experience production incidents that can significantly impact service availability and customer's satisfaction. Worse, in many cases one incident can lead to multiple downstream failures due to cascading effects that creates several related incidents across different dependent services. Often time On-call Engineers (OCEs) examine these incidents in silos that lead to significant amount of manual toil and increase the overall time-to-mitigate incidents. Therefore, developing efficient incident linking models is of paramount importance for grouping related incidents into clusters so as to quickly resolve major outages and reduce on-call fatigue. Existing incident linking methods mostly leverages textual and contextual information of incidents (e.g., title, description, severity, impacted components), thus failing to leverage the inter-dependencies between services. In this paper, we propose the dependency-aware incident linking (DiLink) framework which leverages both textual and service dependency graph information to improve the accuracy and coverage of incident links not only coming from same service, but also from different services and workloads. Furthermore, we propose a novel method to align the embeddings of multi-modal (i.e., textual and graphical) data using Orthogonal Procrustes. Extensive experimental results on real-world incidents from 5 workloads of Microsoft demonstrate that our alignment method has an F1-score of 0.96 (14% gain over current state-of-the-art methods). We are also in the process of deploying this solution across 610 services from these 5 workloads for continuously supporting OCEs improving incident management and reducing manual toil.

cs.DC↗

arXiv2024

Automated Root Causing of Cloud Incidents using In-Context Learning with GPT-4

Root Cause Analysis (RCA) plays a pivotal role in the incident diagnosis process for cloud services, requiring on-call engineers to identify the primary issues and implement corrective actions to prevent future recurrences. Improving the incident RCA process is vital for minimizing service downtime, customer impact and manual toil. Recent advances in artificial intelligence have introduced state-of-the-art Large Language Models (LLMs) like GPT-4, which have proven effective in tackling various AIOps problems, ranging from code authoring to incident management. Nonetheless, the GPT-4 model's immense size presents challenges when trying to fine-tune it on user data because of the significant GPU resource demand and the necessity for continuous model fine-tuning with the emergence of new data. To address the high cost of fine-tuning LLM, we propose an in-context learning approach for automated root causing, which eliminates the need for fine-tuning. We conduct extensive study over 100,000 production incidents, comparing several large language models using multiple metrics. The results reveal that our in-context learning approach outperforms the previous fine-tuned large language models such as GPT-3 by an average of 24.8\% across all metrics, with an impressive 49.7\% improvement over the zero-shot model. Moreover, human evaluation involving actual incident owners demonstrates its superiority over the fine-tuned model, achieving a 43.5\% improvement in correctness and an 8.7\% enhancement in readability. The impressive results demonstrate the viability of utilizing a vanilla GPT model for the RCA task, thereby avoiding the high computational and maintenance costs associated with a fine-tuned model.

cs.CL↗