arXiv subjects

Christopher Katins

Publications and source records attributed to Christopher Katins.

4 recordsLinked to original sources

arXiv2025

If You Had to Pitch Your Ideal Software -- Evaluating Large Language Models to Support User Scenario Writing for User Experience Experts and Laypersons

The process of requirements analysis requires an understanding of the end users of a system. Thus, expert stakeholders, such as User Experience (UX) designers, usually create various descriptions containing information about the users and their possible needs. In our paper, we investigate to what extent UX novices are able to write such descriptions into user scenarios. We conducted a user study with 60 participants consisting of 30 UX experts and 30 novices who were asked to write a user scenario with or without the help of an LLM-supported writing assistant. Our findings show that LLMs empower laypersons to write reasonable user scenarios and provide first-hand insights for requirements analysis that are comparable to UX experts in terms of structure and clarity, while especially excelling at audience-orientation. We present our qualitative and quantitative findings, including user scenario anatomies, potential influences, and differences in the way participants approached the task.

cs.HC↗

arXiv2025

The Impostor is Among Us: Can Large Language Models Capture the Complexity of Human Personas?

Large Language Models (LLMs) created new opportunities for generating personas, expected to streamline and accelerate the human-centered design process. Yet, AI-generated personas may not accurately represent actual user experiences, as they can miss contextual and emotional insights critical to understanding real users' needs and behaviors. This introduces a potential threat to quality, especially for novices. This paper examines the differences in how users perceive personas created by LLMs compared to those crafted by humans regarding their credibility for design. We gathered ten human-crafted personas developed by HCI experts according to relevant attributes established in related work. Then, we systematically generated ten personas with an LLM and compared them with human-crafted ones in a survey. The results showed that participants differentiated between human-created and AI-generated personas, with the latter perceived as more informative and consistent. However, participants noted that the AI-generated personas tended to follow stereotypes, highlighting the need for a greater emphasis on diversity when utilizing LLMs for persona creation.

cs.HC↗

arXiv2024

Assessing User Apprehensions About Mixed Reality Artifacts and Applications: The Mixed Reality Concerns (MRC) Questionnaire

Current research in Mixed Reality (MR) presents a wide range of novel use cases for blending virtual elements with the real world. This yet-to-be-ubiquitous technology challenges how users currently work and interact with digital content. While offering many potential advantages, MR technologies introduce new security, safety, and privacy challenges. Thus, it is relevant to understand users' apprehensions towards MR technologies, ranging from security concerns to social acceptance. To address this challenge, we present the Mixed Reality Concerns (MRC) Questionnaire, designed to assess users' concerns towards MR artifacts and applications systematically. The development followed a structured process considering previous work, expert interviews, iterative refinements, and confirmatory tests to analytically validate the questionnaire. The MRC Questionnaire offers a new method of assessing users' critical opinions to compare and assess novel MR artifacts and applications regarding security, privacy, social implications, and trust.

cs.HC↗

arXiv2024

The Illusion of Performance: The Effect of Phantom Display Refresh Rates on User Expectations and Reaction Times

User expectations impact the evaluation of new interactive systems. Increased expectations may enhance the perceived effectiveness of interfaces in user studies, similar to a placebo effect observed in medical studies. To showcase the placebo effect, we conducted a user study with 18 participants who performed a target selection reaction time test with two different display refresh rates. Participants saw a stated screen refresh rate before every condition, which corresponded to the true refresh rate only in half of the conditions and was lower or higher in the other half. Results revealed successful priming, as participants believed in superior or inferior performance based on the narrative despite using the opposite refresh rate. Post-experiment questionnaires confirmed participants still held onto the initial narrative. Interestingly, the objective performance remained unchanged between both refresh rates. We discuss how study narratives influence subjective measures and suggest strategies to mitigate placebo effects in user-centered study designs.

cs.HC↗