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Chung Piaw Teo

Publications and source records attributed to Chung Piaw Teo.

2 recordsLinked to original sources

Learning Choice Model Trees for Feature-Based Multi-Product Pricing: Exact Optimization and Field Evidence

Feature-based multi-product pricing uses customer characteristics to identify demand heterogeneity and tailor prices across products. Choice model trees segment customers through interpretable feature rules and fit a demand model within each leaf. Existing methods typically construct these trees greedily, selecting one myopic split at a time. We develop optimal choice model trees with multinomial logit leaves (OCMT-MNL), jointly optimizing the tree and leaf models within a prescribed depth. Our exact dynamic program derives closed-form Fenchel lower bounds during constrained Newton iterations and propagates them across nested and disjoint customer subsets, avoiding new fits and resuming unfinished fits without repeating completed work. In synthetic experiments, it reduces exact leaf fits by 99.98% and leaf evaluations by 86.13%, achieving up to 7.15-fold speedups over unpruned dynamic programming. One-dimensional lookup tables translate offline estimation into real-time pricing, with a revenue-loss bound quadratic in grid spacing under the fitted model. Compared with greedy trees, OCMT-MNL achieves lower revenue loss with fewer leaves on synthetic data and better predictive fit on real data. In a 23-week randomized experiment on ancillary seat pricing across 48 airline markets and 190,220 passengers, OCMT-MNL increases seat revenue per passenger by a statistically significant 11.3% over static pricing.

math.OC↗

Regularised Text Logistic Regression: Key Word Detection and Sentiment Classification for Online Reviews

Online customer reviews have become important for managers and executives in the hospitality and catering industry who wish to obtain a comprehensive understanding of their customers' demands and expectations. We propose a Regularized Text Logistic (RTL) regression model to perform text analytics and sentiment classification on unstructured text data, which automatically identifies a set of statistically significant and operationally insightful word features, and achieves satisfactory predictive classification accuracy. We apply the RTL model to two online review datasets, Restaurant and Hotel, from TripAdvisor. Our results demonstrate satisfactory classification performance compared with alternative classifiers with a highest true positive rate of 94.9%. Moreover, RTL identifies a small set of word features, corresponding to 3% for Restaurant and 20% for Hotel, which boosts working efficiency by allowing managers to drill down into a much smaller set of important customer reviews. We also develop the consistency, sparsity and oracle property of the estimator.

stat.ML↗