arXiv subjects

Claudia Hauff

Publications and source records attributed to Claudia Hauff.

At least 19 recordsLinked to original sources

arXiv2026

The Disconnect Between Better Descriptive Reasoning Trace Quality and Recommendation Effectiveness

Recent work has focused on improving explicit natural-language descriptive reasoning traces for generative recommendation. This includes systems that augment semantic ID (SID) prediction with chain-of-thought reasoning. However, because SIDs are opaque learned identifiers rather than natural language, they require costly alignment before an LLM can reason over them. This provides a controlled experimental setting in which both item representation (Title vs. SID) and semantic grounding (minimal vs. extensive SID alignment) can be varied independently. We therefore present the first controlled comparison of descriptive reasoning trace quality across semantic IDs and natural-language titles in a 2 x 2 factorial study on three Amazon product domains using a shared Qwen3-1.7B backbone. We find that introducing explicit descriptive reasoning traces reduces traditional offline recommendation effectiveness under standard SFT and RL training, even though natural language titles produce substantially more grounded and interpretable traces. Extensive SID alignment improves descriptive trace quality but not traditional offline recommendation effectiveness, while a richer reward signal partially recovers performance. Overall, our results show that improving descriptive reasoning trace quality is not, by itself, sufficient to consistently improve traditional offline recommendation effectiveness under the training objectives and evaluation protocols studied here.

cs.IR↗

arXiv2026

As It Was: Aligning LLM Search Evaluation with Historical User Preferences

Large-scale search systems evolve faster than human quality assurance can scale, especially for long-tail intents and multilingual queries. LLM-as-a-judge approaches provide a scalable alternative for evaluating the relevance of search engine result pages (SERPs), but judgments based solely on semantic similarity or world knowledge can drift from actual user preferences, particularly for ambiguous queries. We introduce a behavior-grounded LLM judge that augments each SERP item with a lightweight and auditable behavioral prior in the form of a Query-Relevance-Impressions (QRI) card. Each card summarizes how users have historically interacted with similar queries and results, providing compact empirical evidence that the judge can cite to resolve ambiguity and make more consistent relevance judgments while still relying on semantic reasoning. In a large-scale music search evaluation at Spotify, using relevance estimates derived from historical user interactions across 6,000 recomposed SERPs, the behavior-grounded judge achieves stronger alignment with user preferences, improving Spearman rank correlation by approximately 5% overall and yielding a 91% relative improvement on disagreement cases. On a multilingual human-judged dataset spanning five languages, grounding further increases correlation with human relevance judgments by 15%. Importantly, when evaluated against outcomes from a live A/B test, the grounded judge shows consistently higher alignment with the observed winning model. While absolute alignment remains moderate, these findings demonstrate that lightweight behavioral grounding can improve the reliability and practical usefulness of LLM-based evaluation in real-world search systems.

cs.IR↗

arXiv2026

Same Outcomes, Different Journeys: A Trace-Level Framework for Comparing Human and GUI-Agent Behavior in Production Search Systems

LLM-driven GUI agents are increasingly used in production systems to automate workflows and simulate users for evaluation and optimization. Yet most GUI-agent evaluations emphasize task success and provide limited evidence on whether agents interact in human-like ways. We present a trace-level evaluation framework that compares human and agent behavior across (i) task outcome and effort, (ii) query formulation, and (iii) navigation across interface states. We instantiate the framework in a controlled study in a production audio-streaming search application, where 39 participants and a state-of-the-art GUI agent perform ten multi-hop search tasks. The agent achieves task success comparable to participants and generates broadly aligned queries, but follows systematically different navigation strategies: participants exhibit content-centric, exploratory behavior, while the agent is more search-centric and low-branching. These results show that outcome and query alignment do not imply behavioral alignment, motivating trace-level diagnostics when deploying GUI agents as proxies for users in production search systems.

cs.IR↗

arXiv2025

From IR to RecSys: Evaluating LLM-based Judges in Cranfield-style Recommendation Collections

The Cranfield paradigm has long provided reliable, reproducible evaluation in ad hoc retrieval, and recent work has begun extending this framework to recommender systems. A recent development in IR is the use of Large Language Models (LLMs) as automatic relevance judges, showing promising agreement with human assessors. Whether this LLM-judge paradigm---studied predominantly on query--document pairs---transfers to the subjective, profile-driven nature of recommendation remains an open question. This paper bridges the IR and RecSys evaluation traditions by systematically investigating LLM-based judges within a Cranfield-style recommendation collection. Using the ML-32M-ext movie recommendation collection, we first demonstrate that traditional train--test splits yield substantially incomplete relevance labels and unreliable system rankings compared to Cranfield-style pooling. We then assess LLM-judge alignment with human labels, finding that richer item metadata and longer user histories improve agreement, although item-level agreement remains moderate overall. Rankings derived from LLM-judge labels achieve high agreement with human-based rankings (Kendall's tau up to 0.92 for nDCG@100 across 52 system configurations), comparable to values reported for TREC ad hoc retrieval collections. Crucially, LLM-judge recovers system rankings that are distorted under traditional evaluation---correctly identifying systems that are undervalued or overvalued by incomplete labels. An industrial case study in podcast recommendation further demonstrates the practical value of LLM-judge for model selection. Rather than positioning LLM-judges as a replacement for human or interaction-based evaluation, our results support their use as a promising complementary signal: item-level agreement with humans is moderate, yet system-level rankings---which aggregate judgments over many user--item pairs---remain stable.

cs.IR↗

arXiv2025

Adaptive Repetition for Mitigating Position Bias in LLM-Based Ranking

When using LLMs to rank items based on given criteria, or evaluate answers, the order of candidate items can influence the model's final decision. This sensitivity to item positioning in a LLM's prompt is known as position bias. Prior research shows that this bias exists even in large models, though its severity varies across models and tasks. In addition to position bias, LLMs also exhibit varying degrees of low repetition consistency, where repeating the LLM call with the same candidate ordering can lead to different rankings. To address both inconsistencies, a common approach is to prompt the model multiple times with different candidate orderings and aggregate the results via majority voting. However, this repetition strategy, significantly increases computational costs. Extending prior findings, we observe that both the direction -- favoring either the earlier or later candidate in the prompt -- and magnitude of position bias across instances vary substantially, even within a single dataset. This observation highlights the need for a per-instance mitigation strategy. To this end, we introduce a dynamic early-stopping method that adaptively determines the number of repetitions required for each instance. Evaluating our approach across three LLMs of varying sizes and on two tasks, namely re-ranking and alignment, we demonstrate that transitioning to a dynamic repetition strategy reduces the number of LLM calls by an average of 81%, while preserving the accuracy. Furthermore, we propose a confidence-based adaptation to our early-stopping method, reducing LLM calls by an average of 87% compared to static repetition, with only a slight accuracy trade-off relative to our original early-stopping method.

cs.LG↗

arXiv2025

Policy-as-Prompt: Rethinking Content Moderation in the Age of Large Language Models

Content moderation plays a critical role in shaping safe and inclusive online environments, balancing platform standards, user expectations, and regulatory frameworks. Traditionally, this process involves operationalising policies into guidelines, which are then used by downstream human moderators for enforcement, or to further annotate datasets for training machine learning moderation models. However, recent advancements in large language models (LLMs) are transforming this landscape. These models can now interpret policies directly as textual inputs, eliminating the need for extensive data curation. This approach offers unprecedented flexibility, as moderation can be dynamically adjusted through natural language interactions. This paradigm shift raises important questions about how policies are operationalised and the implications for content moderation practices. In this paper, we formalise the emerging policy-as-prompt framework and identify five key challenges across four domains: Technical Implementation (1. translating policy to prompts, 2. sensitivity to prompt structure and formatting), Sociotechnical (3. the risk of technological determinism in policy formation), Organisational (4. evolving roles between policy and machine learning teams), and Governance (5. model governance and accountability). Through analysing these challenges across technical, sociotechnical, organisational, and governance dimensions, we discuss potential mitigation approaches. This research provides actionable insights for practitioners and lays the groundwork for future exploration of scalable and adaptive content moderation systems in digital ecosystems.

cs.CY↗

arXiv2024

PODTILE: Facilitating Podcast Episode Browsing with Auto-generated Chapters

Listeners of long-form talk-audio content, such as podcast episodes, often find it challenging to understand the overall structure and locate relevant sections. A practical solution is to divide episodes into chapters--semantically coherent segments labeled with titles and timestamps. Since most episodes on our platform at Spotify currently lack creator-provided chapters, automating the creation of chapters is essential. Scaling the chapterization of podcast episodes presents unique challenges. First, episodes tend to be less structured than written texts, featuring spontaneous discussions with nuanced transitions. Second, the transcripts are usually lengthy, averaging about 16,000 tokens, which necessitates efficient processing that can preserve context. To address these challenges, we introduce PODTILE, a fine-tuned encoder-decoder transformer to segment conversational data. The model simultaneously generates chapter transitions and titles for the input transcript. To preserve context, each input text is augmented with global context, including the episode's title, description, and previous chapter titles. In our intrinsic evaluation, PODTILE achieved an 11% improvement in ROUGE score over the strongest baseline. Additionally, we provide insights into the practical benefits of auto-generated chapters for listeners navigating episode content. Our findings indicate that auto-generated chapters serve as a useful tool for engaging with less popular podcasts. Finally, we present empirical evidence that using chapter titles can enhance effectiveness of sparse retrieval in search tasks.

cs.IR↗

arXiv2023

Perspectives on Large Language Models for Relevance Judgment

When asked, large language models (LLMs) like ChatGPT claim that they can assist with relevance judgments but it is not clear whether automated judgments can reliably be used in evaluations of retrieval systems. In this perspectives paper, we discuss possible ways for LLMs to support relevance judgments along with concerns and issues that arise. We devise a human--machine collaboration spectrum that allows to categorize different relevance judgment strategies, based on how much humans rely on machines. For the extreme point of "fully automated judgments", we further include a pilot experiment on whether LLM-based relevance judgments correlate with judgments from trained human assessors. We conclude the paper by providing opposing perspectives for and against the use of~LLMs for automatic relevance judgments, and a compromise perspective, informed by our analyses of the literature, our preliminary experimental evidence, and our experience as IR researchers.

cs.IR↗

arXiv2023

When the Music Stops: Tip-of-the-Tongue Retrieval for Music

We present a study of Tip-of-the-tongue (ToT) retrieval for music, where a searcher is trying to find an existing music entity, but is unable to succeed as they cannot accurately recall important identifying information. ToT information needs are characterized by complexity, verbosity, uncertainty, and possible false memories. We make four contributions. (1) We collect a dataset - $ToT_{Music}$ - of 2,278 information needs and ground truth answers. (2) We introduce a schema for these information needs and show that they often involve multiple modalities encompassing several Music IR subtasks such as lyric search, audio-based search, audio fingerprinting, and text search. (3) We underscore the difficulty of this task by benchmarking a standard text retrieval approach on this dataset. (4) We investigate the efficacy of query reformulations generated by a large language model (LLM), and show that they are not as effective as simply employing the entire information need as a query - leaving several open questions for future research.

cs.IR↗

arXiv2023

Hear Me Out: A Study on the Use of the Voice Modality for Crowdsourced Relevance Assessments

The creation of relevance assessments by human assessors (often nowadays crowdworkers) is a vital step when building IR test collections. Prior works have investigated assessor quality & behaviour, though into the impact of a document's presentation modality on assessor efficiency and effectiveness. Given the rise of voice-based interfaces, we investigate whether it is feasible for assessors to judge the relevance of text documents via a voice-based interface. We ran a user study (n = 49) on a crowdsourcing platform where participants judged the relevance of short and long documents sampled from the TREC Deep Learning corpus-presented to them either in the text or voice modality. We found that: (i) participants are equally accurate in their judgements across both the text and voice modality; (ii) with increased document length it takes participants significantly longer (for documents of length > 120 words it takes almost twice as much time) to make relevance judgements in the voice condition; and (iii) the ability of assessors to ignore stimuli that are not relevant (i.e., inhibition) impacts the assessment quality in the voice modality-assessors with higher inhibition are significantly more accurate than those with lower inhibition. Our results indicate that we can reliably leverage the voice modality as a means to effectively collect relevance labels from crowdworkers.

cs.IR↗

arXiv2023

Do the Findings of Document and Passage Retrieval Generalize to the Retrieval of Responses for Dialogues?

A number of learned sparse and dense retrieval approaches have recently been proposed and proven effective in tasks such as passage retrieval and document retrieval. In this paper we analyze with a replicability study if the lessons learned generalize to the retrieval of responses for dialogues, an important task for the increasingly popular field of conversational search. Unlike passage and document retrieval where documents are usually longer than queries, in response ranking for dialogues the queries (dialogue contexts) are often longer than the documents (responses). Additionally, dialogues have a particular structure, i.e. multiple utterances by different users. With these differences in mind, we here evaluate how generalizable the following major findings from previous works are: (F1) query expansion outperforms a no-expansion baseline; (F2) document expansion outperforms a no-expansion baseline; (F3) zero-shot dense retrieval underperforms sparse baselines; (F4) dense retrieval outperforms sparse baselines; (F5) hard negative sampling is better than random sampling for training dense models. Our experiments -- based on three different information-seeking dialogue datasets -- reveal that four out of five findings (F2-F5) generalize to our domain

cs.IR↗

arXiv2022

Users and Contemporary SERPs: A (Re-)Investigation Examining User Interactions and Experiences

The Search Engine Results Page (SERP) has evolved significantly over the last two decades, moving away from the simple ten blue links paradigm to considerably more complex presentations that contain results from multiple verticals and granularities of textual information. Prior works have investigated how user interactions on the SERP are influenced by the presence or absence of heterogeneous content (e.g., images, videos, or news content), the layout of the SERP (list vs. grid layout), and task complexity. In this paper, we reproduce the user studies conducted in prior works-specifically those of Arguello et al. [4] and Siu and Chaparro [29]-to explore to what extent the findings from research conducted five to ten years ago still hold today as the average web user has become accustomed to SERPs with ever-increasing presentational complexity. To this end, we designed and ran a user study with four different SERP interfaces: (i) a heterogeneous grid; (ii) a heterogeneous list; (iii) a simple grid; and (iv) a simple list. We collected the interactions of 41 study participants over 12 search tasks for our analyses. We observed that SERP types and task complexity affect user interactions with search results. We also find evidence to support most (6 out of 8) observations from [4 , 29] indicating that user interactions with different interfaces and to solve tasks of different complexity have remained mostly similar over time.

cs.IR↗

arXiv2022

Moving Stuff Around: A study on efficiency of moving documents into memory for Neural IR models

When training neural rankers using Large Language Models, it's expected that a practitioner would make use of multiple GPUs to accelerate the training time. By using more devices, deep learning frameworks, like PyTorch, allow the user to drastically increase the available VRAM pool, making larger batches possible when training, therefore shrinking training time. At the same time, one of the most critical processes, that is generally overlooked when running data-hungry models, is how data is managed between disk, main memory and VRAM. Most open source research implementations overlook this memory hierarchy, and instead resort to loading all documents from disk to main memory and then allowing the framework (e.g., PyTorch) to handle moving data into VRAM. Therefore, with the increasing sizes of datasets dedicated to IR research, a natural question arises: s this the optimal solution for optimizing training time? We here study how three different popular approaches to handling documents for IR datasets behave and how they scale with multiple GPUs. Namely, loading documents directly into memory, reading documents directly from text files with a lookup table and using a library for handling IR datasets (ir_datasets) differ, both in performance (i.e. samples processed per second) and memory footprint. We show that, when using the most popular libraries for neural ranker research (i.e. PyTorch and Hugging Face's Transformers), the practice of loading all documents into main memory is not always the fastest option and is not feasible for setups with more than a couple GPUs. Meanwhile, a good implementation of data streaming from disk can be faster, while being considerably more scalable. We also show how popular techniques for improving loading times, like memory pining, multiple workers, and RAMDISK usage, can reduce the training time further with minor memory overhead.

cs.IR↗

arXiv2022

Sparse and Dense Approaches for the Full-rank Retrieval of Responses for Dialogues

Ranking responses for a given dialogue context is a popular benchmark in which the setup is to re-rank the ground-truth response over a limited set of $n$ responses, where $n$ is typically 10. The predominance of this setup in conversation response ranking has lead to a great deal of attention to building neural re-rankers, while the first-stage retrieval step has been overlooked. Since the correct answer is always available in the candidate list of $n$ responses, this artificial evaluation setup assumes that there is a first-stage retrieval step which is always able to rank the correct response in its top-$n$ list. In this paper we focus on the more realistic task of full-rank retrieval of responses, where $n$ can be up to millions of responses. We investigate both dialogue context and response expansion techniques for sparse retrieval, as well as zero-shot and fine-tuned dense retrieval approaches. Our findings based on three different information-seeking dialogue datasets reveal that a learned response expansion technique is a solid baseline for sparse retrieval. We find the best performing method overall to be dense retrieval with intermediate training, i.e. a step after the language model pre-training where sentence representations are learned, followed by fine-tuning on the target conversational data. We also investigate the intriguing phenomena that harder negatives sampling techniques lead to worse results for the fine-tuned dense retrieval models. The code and datasets are available at https://github.com/Guzpenha/transformer_rankers/tree/full_rank_retrieval_dialogues.

cs.IR↗

arXiv2022

Evaluating the Robustness of Retrieval Pipelines with Query Variation Generators

Heavily pre-trained transformers for language modelling, such as BERT, have shown to be remarkably effective for Information Retrieval (IR) tasks, typically applied to re-rank the results of a first-stage retrieval model. IR benchmarks evaluate the effectiveness of retrieval pipelines based on the premise that a single query is used to instantiate the underlying information need. However, previous research has shown that (I) queries generated by users for a fixed information need are extremely variable and, in particular, (II) neural models are brittle and often make mistakes when tested with modified inputs. Motivated by those observations we aim to answer the following question: how robust are retrieval pipelines with respect to different variations in queries that do not change the queries' semantics? In order to obtain queries that are representative of users' querying variability, we first created a taxonomy based on the manual annotation of transformations occurring in a dataset (UQV100) of user-created query variations. For each syntax-changing category of our taxonomy, we employed different automatic methods that when applied to a query generate a query variation. Our experimental results across two datasets for two IR tasks reveal that retrieval pipelines are not robust to these query variations, with effectiveness drops of $\approx20\%$ on average. The code and datasets are available at https://github.com/Guzpenha/query_variation_generators.

cs.IR↗

arXiv2022

Searching, Learning, and Subtopic Ordering: A Simulation-based Analysis

Complex search tasks - such as those from the Search as Learning (SAL) domain - often result in users developing an information need composed of several aspects. However, current models of searcher behaviour assume that individuals have an atomic need, regardless of the task. While these models generally work well for simpler informational needs, we argue that searcher models need to be developed further to allow for the decomposition of a complex search task into multiple aspects. As no searcher model yet exists that considers both aspects and the SAL domain, we propose, by augmenting the Complex Searcher Model (CSM), the Subtopic Aware Complex Searcher Model (SACSM) - modelling aspects as subtopics to the user's need. We then instantiate several agents (i.e., simulated users), with different subtopic selection strategies, which can be considered as different prototypical learning strategies (e.g., should I deeply examine one subtopic at a time, or shallowly cover several subtopics?). Finally, we report on the first large-scale simulated analysis of user behaviours in the SAL domain. Results demonstrate that the SACSM, under certain conditions, simulates user behaviours accurately.

cs.IR↗

arXiv2022

Diagnosing BERT with Retrieval Heuristics

Word embeddings, made widely popular in 2013 with the release of word2vec, have become a mainstay of NLP engineering pipelines. Recently, with the release of BERT, word embeddings have moved from the term-based embedding space to the contextual embedding space -- each term is no longer represented by a single low-dimensional vector but instead each term and \emph{its context} determine the vector weights. BERT's setup and architecture have been shown to be general enough to be applicable to many natural language tasks. Importantly for Information Retrieval (IR), in contrast to prior deep learning solutions to IR problems which required significant tuning of neural net architectures and training regimes, "vanilla BERT" has been shown to outperform existing retrieval algorithms by a wide margin, including on tasks and corpora that have long resisted retrieval effectiveness gains over traditional IR baselines (such as Robust04). In this paper, we employ the recently proposed axiomatic dataset analysis technique -- that is, we create diagnostic datasets that each fulfil a retrieval heuristic (both term matching and semantic-based) -- to explore what BERT is able to learn. In contrast to our expectations, we find BERT, when applied to a recently released large-scale web corpus with ad-hoc topics, to \emph{not} adhere to any of the explored axioms. At the same time, BERT outperforms the traditional query likelihood retrieval model by 40\%. This means that the axiomatic approach to IR (and its extension of diagnostic datasets created for retrieval heuristics) may in its current form not be applicable to large-scale corpora. Additional -- different -- axioms are needed.

cs.IR↗

arXiv2021

Searching to Learn with Instructional Scaffolding

Search engines are considered the primary tool to assist and empower learners in finding information relevant to their learning goals-be it learning something new, improving their existing skills, or just fulfilling a curiosity. While several approaches for improving search engines for the learning scenario have been proposed, instructional scaffolding has not been studied in the context of search as learning, despite being shown to be effective for improving learning in both digital and traditional learning contexts. When scaffolding is employed, instructors provide learners with support throughout their autonomous learning process. We hypothesize that the usage of scaffolding techniques within a search system can be an effective way to help learners achieve their learning objectives whilst searching. As such, this paper investigates the incorporation of scaffolding into a search system employing three different strategies (as well as a control condition): (I) AQE_{SC}, the automatic expansion of user queries with relevant subtopics; (ii) CURATED_{SC}, the presenting of a manually curated static list of relevant subtopics on the search engine result page; and (iii) FEEDBACK_{SC}, which projects real-time feedback about a user's exploration of the topic space on top of the CURATED_{SC} visualization. To investigate the effectiveness of these approaches with respect to human learning, we conduct a user study (N=126) where participants were tasked with searching and learning about topics such as `genetically modified organisms'. We find that (I) the introduction of the proposed scaffolding methods does not significantly improve learning gains. However, (ii) it does significantly impact search behavior. Furthermore, (iii) immediate feedback of the participants' learning leads to undesirable user behavior, with participants focusing on the feedback gauges instead of learning.

cs.IR↗