arXiv subjects

Crescentia Jung

Publications and source records attributed to Crescentia Jung.

6 recordsLinked to original sources

arXiv2026

How Multimodal Large Language Models Support Access to Visual Information: A Diary Study With Blind and Low Vision People

Multimodal large language models (MLLMs) are changing how Blind and Low Vision (BLV) people access visual information. Unlike traditional visual interpretation tools that only provide descriptions, MLLM-enabled applications offer conversational assistance, where users can ask questions to obtain goal-relevant details. However, evidence about their performance in the real-world and implications for BLV people's daily lives remains limited. To address this, we conducted a two-week diary study, where we captured 20 BLV participants' use of an MLLM-enabled visual interpretation application. Although participants rated the visual interpretations of the application as "trustworthy" (mean=3.76 out of 5, max=extremely trustworthy) and "somewhat satisfying" (mean=4.13 out of 5, max=very satisfying), the AI often produced incorrect answers (22.2%) or abstained (10.8%) from responding to users' requests. Our findings show that while MLLMs can improve visual interpretations' descriptive accuracy, supporting everyday use also depends on the "visual assistant" skill: behaviors for providing goal-directed, reliable assistance. We conclude by proposing the "visual assistant" skill and guidelines to help MLLM-enabled visual interpretation applications better support BLV people's access to visual information.

cs.HC↗

arXiv2026

Understanding How Accessibility Practices Impact Teamwork in Mixed-Ability Teams that Collaborate Virtually

Virtual collaboration has transformed how people in mixed-ability teams, composed of disabled and non-disabled people, work together by offering greater flexibility. In these settings, accessibility practices, such as accommodations and inclusive norms, are essential for providing access to disabled people. However, we do not yet know how these practices shape broader facets of teamwork, such as productivity, participation, and camaraderie. To address this gap, we interviewed 18 participants (12 disabled, 6 non-disabled) who are part of mixed-ability teams. We found that beyond providing access, accessibility practices shaped how all participants coordinated tasks, sustained rapport, and negotiated responsibilities. Accessibility practices also introduced camaraderie challenges, such as balancing empathy and accountability. Non-disabled participants described allyship as a learning process and skill shaped by their disabled team members and team culture. Based on our findings, we present recommendations for team practices and design opportunities for virtual collaboration tools that reframe accessibility practices as a foundation for strong teamwork.

cs.HC↗

arXiv2024

"The Guide Has Your Back": Exploring How Sighted Guides Can Enhance Accessibility in Social Virtual Reality for Blind and Low Vision People

As social VR applications grow in popularity, blind and low vision users encounter continued accessibility barriers. Yet social VR, which enables multiple people to engage in the same virtual space, presents a unique opportunity to allow other people to support a user's access needs. To explore this opportunity, we designed a framework based on physical sighted guidance that enables a guide to support a blind or low vision user with navigation and visual interpretation. A user can virtually hold on to their guide and move with them, while the guide can describe the environment. We studied the use of our framework with 16 blind and low vision participants and found that they had a wide range of preferences. For example, we found that participants wanted to use their guide to support social interactions and establish a human connection with a human-appearing guide. We also highlight opportunities for novel guidance abilities in VR, such as dynamically altering an inaccessible environment. Through this work, we open a novel design space for a versatile approach for making VR fully accessible.

cs.HC↗

arXiv2024

Accessible Nonverbal Cues to Support Conversations in VR for Blind and Low Vision People

Social VR has increased in popularity due to its affordances for rich, embodied, and nonverbal communication. However, nonverbal communication remains inaccessible for blind and low vision people in social VR. We designed accessible cues with audio and haptics to represent three nonverbal behaviors: eye contact, head shaking, and head nodding. We evaluated these cues in real-time conversation tasks where 16 blind and low vision participants conversed with two other users in VR. We found that the cues were effective in supporting conversations in VR. Participants had statistically significantly higher scores for accuracy and confidence in detecting attention during conversations with the cues than without. We also found that participants had a range of preferences and uses for the cues, such as learning social norms. We present design implications for handling additional cues in the future, such as the challenges of incorporating AI. Through this work, we take a step towards making interpersonal embodied interactions in VR fully accessible for blind and low vision people.

cs.HC↗

arXiv2024

"It's Kind of Context Dependent": Understanding Blind and Low Vision People's Video Accessibility Preferences Across Viewing Scenarios

While audio description (AD) is the standard approach for making videos accessible to blind and low vision (BLV) people, existing AD guidelines do not consider BLV users' varied preferences across viewing scenarios. These scenarios range from how-to videos on YouTube, where users seek to learn new skills, to historical dramas on Netflix, where a user's goal is entertainment. Additionally, the increase in video watching on mobile devices provides an opportunity to integrate nonverbal output modalities (e.g., audio cues, tactile elements, and visual enhancements). Through a formative survey and 15 semi-structured interviews, we identified BLV people's video accessibility preferences across diverse scenarios. For example, participants valued action and equipment details for how-to videos, tactile graphics for learning scenarios, and 3D models for fantastical content. We define a six-dimensional video accessibility design space to guide future innovation and discuss how to move from "one-size-fits-all" paradigms to scenario-specific approaches.

cs.HC↗

arXiv2021

Communicating Visualizations without Visuals: Investigation of Visualization Alternative Text for People with Visual Impairments

Alternative text is critical in communicating graphics to people who are blind or have low vision. Especially for graphics that contain rich information, such as visualizations, poorly written or an absence of alternative texts can worsen the information access inequality for people with visual impairments. In this work, we consolidate existing guidelines and survey current practices to inspect to what extent current practices and recommendations are aligned. Then, to gain more insight into what people want in visualization alternative texts, we interviewed 22 people with visual impairments regarding their experience with visualizations and their information needs in alternative texts. The study findings suggest that participants actively try to construct an image of visualizations in their head while listening to alternative texts and wish to carry out visualization tasks (e.g., retrieve specific values) as sighted viewers would. The study also provides ample support for the need to reference the underlying data instead of visual elements to reduce users' cognitive burden. Informed by the study, we provide a set of recommendations to compose an informative alternative text.

cs.HC↗