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Dajung Kim

Publications and source records attributed to Dajung Kim.

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Investigating LLM-Powered Dissenting Minority Support in Power-Imbalanced Group Decision-Making: Counterargument and Mediation as Intervention Strategies

Minority viewpoints are often suppressed in power-imbalanced group decision-making due to social pressure to comply with the majority. To address this problem, we developed an LLM-powered dissenting minority support system that aimed to foster attention to minority views through either AI-generated counterarguments or AI-mediated messages. We conducted a mixed-method experiment with 96 participants in 24 groups, comparing minority members' experiences across baseline, AI-counterargument, and AI-mediated message conditions. Our findings revealed a nuanced trade-off: AI-generated counterarguments fostered a more flexible atmosphere and enhanced satisfaction, while AI-mediated messaging increased minority participation but unexpectedly reduced their psychological safety. This research contributes empirical evidence on how different AI implementations affect group dynamics, identifies a critical support paradox between participation and psychological safety, provides design implications for future systems, and highlights ethical challenges in implementing AI-mediated communication in hierarchical settings. These insights advance understanding of designing more equitable AI support for power-imbalanced group decision-making.

cs.HC

Conversational Agents as Catalysts for Critical Thinking: Challenging Social Influence in Group Decision-making

Group decision-making processes frequently suffer when social influence and power dynamics suppress minority viewpoints, leading to compliance and groupthink. Conversational agents can counteract these harmful dynamics by encouraging critical thinking. This study investigates how LLM-powered devil's advocate systems affect psychological safety, opinion expression, and satisfaction in power-imbalanced group dynamics. We conducted an experiment with 48 participants in 12 four-person groups, each containing three high-power (senior) and one low-power (junior) member. Each group completed decision tasks in both baseline and AI intervention conditions. Results show AI counterarguments fostered a more flexible atmosphere and significantly enhanced both process and outcome satisfaction for all participants, with particularly notable improvements for minority members. Cognitive workload increased slightly, though not significantly. This research contributes empirical evidence on how AI systems can effectively navigate power hierarchies to foster more inclusive decision-making environments, highlighting the importance of balancing intervention frequency, maintaining conversational flow, and preserving group cohesion.

cs.HC

Amplifying Minority Voices: AI-Mediated Devil's Advocate System for Inclusive Group Decision-Making

Group decision-making often benefits from diverse perspectives, yet power imbalances and social influence can stifle minority opinions and compromise outcomes. This prequel introduces an AI-mediated communication system that leverages the Large Language Model to serve as a devil's advocate, representing underrepresented viewpoints without exposing minority members' identities. Rooted in persuasive communication strategies and anonymity, the system aims to improve psychological safety and foster more inclusive decision-making. Our multi-agent architecture, which consists of a summary agent, conversation agent, AI duplicate checker, and paraphrase agent, encourages the group's critical thinking while reducing repetitive outputs. We acknowledge that reliance on text-based communication and fixed intervention timings may limit adaptability, indicating pathways for refinement. By focusing on the representation of minority viewpoints anonymously in power-imbalanced settings, this approach highlights how AI-driven methods can evolve to support more divergent and inclusive group decision-making.

cs.HC