arXiv subjects

Daniel Lende

Publications and source records attributed to Daniel Lende.

3 recordsLinked to original sources

arXiv2026

It is Not Yet Another Tool: Creating and Deploying an Agentic AI Companion in a Security Operations Center

Security Operations Centers (SOCs) process large amounts of tickets, most of which are low-interest events not worthy of further investigation. The repetitive nature of this task and similarity of the vast amounts of tickets make it a prime candidate for generative AI-based automation. We created and deployed an agentic AI companion utilizing large language models through fieldwork within a SOC for over one year. The design of the SOC AI companion was driven by researchers' participation and interactions within the SOC's daily work. SOC analysts were invited to use it during the last four months of the fieldwork. We analyzed the analysts' usage of the companion and found that in more than 90% of the cases the companion's outputs were reused by analysts in the ticket's closing report. Our results showed that when designed "in the trenches" with the intended users, a SOC AI companion can go beyond being yet another tool, but rather a system that co-evolves with its human users as it traverses through the various types of workloads. Analysts naturally started to shape the AI companion's behaviors to fit their particular needs. Our data show that the more human analysts shape the AI companion's behaviors, the more they become comfortable trusting the output from the AI system, resulting in improved productivity.

cs.CR↗

arXiv2026

A Sociotechnical, Practitioner-Centered Approach to Technology Adoption in Cybersecurity Operations: An LLM Case

Technology for security operations centers (SOCs) has a storied history of slow adoption due to concerns about trust and reliability. These concerns are amplified with artificial intelligence, particularly large language models (LLMs), which exhibit issues such as hallucinations and inconsistent outputs. To assess whether LLM-based tools can improve SOC efficiency, we embedded two PhD researchers within a multinational company SOC for six months of ethnographic fieldwork. We identified recurring challenges, such as repetitive tasks, fragmented/unclear data, and tooling bottlenecks, and collaborated directly with practitioners to develop LLM companion tools aligned with their operational needs. Iterative refinement reduced workflow disruption and improved interpretability, leading from skepticism to sustained adoption. Ethnographic analysis indicates that this shift was enabled by our sociotechnical co-creation process consistent with Nonaka's SECI model. This framework explains the common challenges in traditional SOC technology adoption, including workflow misalignment, rigidity against evolving threats and internal requirements, and stagnation over time. Our findings show that the co-creation approach can overcome these old barriers and create a new paradigm for creating usable technology for cybersecurity operations.

cs.CR↗

arXiv2025

Towards AI-Driven Human-Machine Co-Teaming for Adaptive and Agile Cyber Security Operation Centers

Security Operations Centers (SOCs) face growing challenges in managing cybersecurity threats due to an overwhelming volume of alerts, a shortage of skilled analysts, and poorly integrated tools. Human-AI collaboration offers a promising path to augment the capabilities of SOC analysts while reducing their cognitive overload. To this end, we introduce an AI-driven human-machine co-teaming paradigm that leverages large language models (LLMs) to enhance threat intelligence, alert triage, and incident response workflows. We present a vision in which LLM-based AI agents learn from human analysts the tacit knowledge embedded in SOC operations, enabling the AI agents to improve their performance on SOC tasks through this co-teaming. We invite SOCs to collaborate with us to further develop this process and uncover replicable patterns where human-AI co-teaming yields measurable improvements in SOC productivity.

cs.CR↗