arXiv subjects

Delong Du

Publications and source records attributed to Delong Du.

6 recordsLinked to original sources

arXiv2025

Mediating Personal Relationships with Robotic Pets for Fostering Human-Human Interaction of Older Adults

Good human relationships are important for us to have a happy life and maintain our well-being. Otherwise, we will be at risk of experiencing loneliness or depression. In human-computer interaction (HCI) and computer-supported cooperative work (CSCW), robotic systems offer nuanced approaches to foster human connection, providing interaction beyond the traditional mediums that smartphones and computers offer. However, many existing studies primarily focus on the humanrobot relationships that older adults form directly with robotic pets rather than exploring how these robotic pets can enhance human-human relationships. Our ethnographic study investigates how robotic pets can be designed to facilitate human relationships. Through semi-structured interviews with six older adults and thematic analysis, our empirical findings provide insights into how robotic pets can be designed as telerobots to connect with others remotely, thus contributing to advance future development of robotic systems for mental health.

cs.HC↗

arXiv2025

Time and Money Matters for Sustainability: Insights on User Preferences on Renewable Energy for Electric Vehicle Charging Stations

Charging electric vehicles (EVs) with renewable energy can lessen their environmental impact. However, the fluctuating availability of renewable energy affects the sustainability of public EV charging stations. Nearby public charging stations may utilize differing energy sources due to their microgrid connections - ranging from exclusively renewable to non-renewable or a combination of both - highlighting the substantial variability in energy supply types within short distances. This study investigates the near-future scenario of integrating dynamic renewable energy availability in charging station navigation to impact the choices of EV users towards renewable sources. We conducted a within-subjects design survey with 50 car users and semi-structured interviews with 10 EV users from rural, suburban, and urban areas. The results show that when choosing EV charging stations, drivers often prioritize either time savings or money savings based on the driving scenarios that influence drivers' consumer value. Notably, EV users tend to select renewable-powered stations when they align with their main priority, be it saving money or time. This study offers end-user insights into the front-end graphic user interface and the development of the back-end ranking algorithm for navigation recommender systems that integrate dynamic renewable energy availability for the sustainable use of electric vehicles.

cs.HC↗

arXiv2024

What Matters in Explanations: Towards Explainable Fake Review Detection Focusing on Transformers

Customers' reviews and feedback play crucial role on electronic commerce~(E-commerce) platforms like Amazon, Zalando, and eBay in influencing other customers' purchasing decisions. However, there is a prevailing concern that sellers often post fake or spam reviews to deceive potential customers and manipulate their opinions about a product. Over the past decade, there has been considerable interest in using machine learning (ML) and deep learning (DL) models to identify such fraudulent reviews. Unfortunately, the decisions made by complex ML and DL models - which often function as \emph{black-boxes} - can be surprising and difficult for general users to comprehend. In this paper, we propose an explainable framework for detecting fake reviews with high precision in identifying fraudulent content with explanations and investigate what information matters most for explaining particular decisions by conducting empirical user evaluation. Initially, we develop fake review detection models using DL and transformer models including XLNet and DistilBERT. We then introduce layer-wise relevance propagation (LRP) technique for generating explanations that can map the contributions of words toward the predicted class. The experimental results on two benchmark fake review detection datasets demonstrate that our predictive models achieve state-of-the-art performance and outperform several existing methods. Furthermore, the empirical user evaluation of the generated explanations concludes which important information needs to be considered in generating explanations in the context of fake review identification.

cs.CL↗

arXiv2024

Explaining AI Decisions: Towards Achieving Human-Centered Explainability in Smart Home Environments

Smart home systems are gaining popularity as homeowners strive to enhance their living and working environments while minimizing energy consumption. However, the adoption of artificial intelligence (AI)-enabled decision-making models in smart home systems faces challenges due to the complexity and black-box nature of these systems, leading to concerns about explainability, trust, transparency, accountability, and fairness. The emerging field of explainable artificial intelligence (XAI) addresses these issues by providing explanations for the models' decisions and actions. While state-of-the-art XAI methods are beneficial for AI developers and practitioners, they may not be easily understood by general users, particularly household members. This paper advocates for human-centered XAI methods, emphasizing the importance of delivering readily comprehensible explanations to enhance user satisfaction and drive the adoption of smart home systems. We review state-of-the-art XAI methods and prior studies focusing on human-centered explanations for general users in the context of smart home applications. Through experiments on two smart home application scenarios, we demonstrate that explanations generated by prominent XAI techniques might not be effective in helping users understand and make decisions. We thus argue for the necessity of a human-centric approach in representing explanations in smart home systems and highlight relevant human-computer interaction (HCI) methodologies, including user studies, prototyping, technology probes analysis, and heuristic evaluation, that can be employed to generate and present human-centered explanations to users.

cs.HC↗

arXiv2024

Exploring patient trust in clinical advice from AI-driven LLMs like ChatGPT for self-diagnosis

Trustworthy clinical advice is crucial but can be burdensome to obtain. Limited access and financial costs may lead people to self-diagnose. However, self-diagnosis requires considerable learning and can create risks when people pursue treatment without professional guidance. Large language models (LLMs) such as GPT-4 may offer a convenient yet risky alternative because they can produce inaccurate but convincing information. We therefore ask whether patients can trust clinical advice from AI-driven LLMs. We examined this question through a think-aloud observation in which a patient used GPT-4 for self-diagnosis while a doctor assessed its responses using professional expertise. We then conducted a semi-structured interview with the patient about their trust in the system. Our results show that patients may struggle to identify errors because they lack professional medical knowledge, even when GPT-4 provides advice that a doctor can recognize as false. Patients may develop some trust because GPT-4 explains its responses and acknowledges its limitations, but this trust remains uncertain because its advice can be unreliable. The doctor also reported that checking GPT-4's responses required more effort than making a diagnosis without it. Patients tend to trust doctors because educated and authorized professionals can provide effective guidance. This trust also develops through social connection, certification, institutional accountability, and professional rules. Doctors can adapt their questions, observe patients, and use different methods when patients cannot clearly describe their symptoms. An LLM, however, depends primarily on the information provided in a prompt and may overlook details that a doctor could identify during a clinical consultation. These findings raise questions about competence, responsibility, autonomy, and safety when LLMs are used for clinical advice.

cs.HC↗

arXiv2023

Peeking Inside the Schufa Blackbox: Explaining the German Housing Scoring System

Explainable Artificial Intelligence is a concept aimed at making complex algorithms transparent to users through a uniform solution. Researchers have highlighted the importance of integrating domain specific contexts to develop explanations tailored to end users. In this study, we focus on the Schufa housing scoring system in Germany and investigate how users information needs and expectations for explanations vary based on their roles. Using the speculative design approach, we asked business information students to imagine user interfaces that provide housing credit score explanations from the perspectives of both tenants and landlords. Our preliminary findings suggest that although there are general needs that apply to all users, there are also conflicting needs that depend on the practical realities of their roles and how credit scores affect them. We contribute to Human centered XAI research by proposing future research directions that examine users explanatory needs considering their roles and agencies.

cs.AI↗