arXiv subjects

Di Jiang

Publications and source records attributed to Di Jiang.

At least 37 records · Page 2Linked to original sources

arXiv2025

Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models

Retrieval-based chatbots leverage human-verified Q\&A knowledge to deliver accurate, verifiable responses, making them ideal for customer-centric applications where compliance with regulatory and operational standards is critical. To effectively handle diverse customer inquiries, augmenting the knowledge base with "similar questions" that retain semantic meaning while incorporating varied expressions is a cost-effective strategy. In this paper, we introduce the Similar Question Generation (SQG) task for LLM training and inference, proposing context-aware approaches to enable comprehensive semantic exploration and enhanced alignment with source question-answer relationships. We formulate optimization techniques for constructing in-context prompts and selecting an optimal subset of similar questions to expand chatbot knowledge under budget constraints. Both quantitative and human evaluations validate the effectiveness of these methods, achieving a 92% user satisfaction rate in a deployed chatbot system, reflecting an 18% improvement over the unaugmented baseline. These findings highlight the practical benefits of SQG and emphasize the potential of LLMs, not as direct chatbot interfaces, but in supporting non-generative systems for hallucination-free, compliance-guaranteed applications.

cs.CL↗

arXiv2025

Contextualized Token Discrimination for Speech Search Query Correction

Query spelling correction is an important function of modern search engines since it effectively helps users express their intentions clearly. With the growing popularity of speech search driven by Automated Speech Recognition (ASR) systems, this paper introduces a novel method named Contextualized Token Discrimination (CTD) to conduct effective speech query correction. In CTD, we first employ BERT to generate token-level contextualized representations and then construct a composition layer to enhance semantic information. Finally, we produce the correct query according to the aggregated token representation, correcting the incorrect tokens by comparing the original token representations and the contextualized representations. Extensive experiments demonstrate the superior performance of our proposed method across all metrics, and we further present a new benchmark dataset with erroneous ASR transcriptions to offer comprehensive evaluations for audio query correction.

cs.SD↗

arXiv2025

QualBench: Benchmarking Chinese LLMs with Localized Professional Qualifications for Vertical Domain Evaluation

The rapid advancement of Chinese LLMs underscores the need for vertical-domain evaluations to ensure reliable applications. However, existing benchmarks often lack domain coverage and provide limited insights into the Chinese working context. Leveraging qualification exams as a unified framework for expertise evaluation, we introduce QualBench, the first multi-domain Chinese QA benchmark dedicated to localized assessment of Chinese LLMs. The dataset includes over 17,000 questions across six vertical domains, drawn from 24 Chinese qualifications to align with national policies and professional standards. Results reveal an interesting pattern of Chinese LLMs consistently surpassing non-Chinese models, with the Qwen2.5 model outperforming the more advanced GPT-4o, emphasizing the value of localized domain knowledge in meeting qualification requirements. The average accuracy of 53.98% reveals the current gaps in domain coverage within model capabilities. Furthermore, we identify performance degradation caused by LLM crowdsourcing, assess data contamination, and illustrate the effectiveness of prompt engineering and model fine-tuning, suggesting opportunities for future improvements through multi-domain RAG and Federated Learning.

cs.CL↗

arXiv2025

Dial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues

Discovering customer intentions is crucial for automated service agents, yet existing intent clustering methods often fall short due to their reliance on embedding distance metrics and neglect of underlying semantic structures. To address these limitations, we propose an LLM-in-the-loop (LLM-ITL) intent clustering framework, integrating the language understanding capabilities of LLMs into conventional clustering algorithms. Specifically, this paper (1) examines the effectiveness of fine-tuned LLMs in semantic coherence evaluation and intent cluster naming, achieving over 95% accuracy aligned with human judgments; (2) designs an LLM-ITL framework that facilitates the iterative discovery of coherent intent clusters and the optimal number of clusters; and (3) introduces context-aware techniques tailored for customer service dialogue. Since existing English benchmarks lack sufficient semantic diversity and intent coverage, we further present a comprehensive Chinese dialogue intent dataset comprising over 100k real customer service calls with 1,507 human-annotated clusters. The proposed approaches significantly outperform LLM-guided baselines, achieving notable improvements in clustering quality, cost efficiency, and downstream applications. Combined with several best practices, our findings highlight the prominence of LLM-in-the-loop techniques for scalable dialogue data mining.

cs.CL↗

arXiv2025

Semantic-Augmented Latent Topic Modeling with LLM-in-the-Loop

Latent Dirichlet Allocation (LDA) is a prominent generative probabilistic model used for uncovering abstract topics within document collections. In this paper, we explore the effectiveness of augmenting topic models with Large Language Models (LLMs) through integration into two key phases: Initialization and Post-Correction. Since the LDA is highly dependent on the quality of its initialization, we conduct extensive experiments on the LLM-guided topic clustering for initializing the Gibbs sampling algorithm. Interestingly, the experimental results reveal that while the proposed initialization strategy improves the early iterations of LDA, it has no effect on the convergence and yields the worst performance compared to the baselines. The LLM-enabled post-correction, on the other hand, achieved a promising improvement of 5.86% in the coherence evaluation. These results highlight the practical benefits of the LLM-in-the-loop approach and challenge the belief that LLMs are always the superior text mining alternative.

cs.CL↗

arXiv2025

EraRAG: Efficient and Incremental Retrieval Augmented Generation for Growing Corpora

Graph-based Retrieval-Augmented Generation (Graph-RAG) enhances large language models (LLMs) by structuring retrieval over an external corpus. However, existing approaches typically assume a static corpus, requiring expensive full-graph reconstruction whenever new documents arrive, limiting their scalability in dynamic, evolving environments. To address these limitations, we introduce EraRAG, a novel multi-layered Graph-RAG framework that supports efficient and scalable dynamic updates. Our method leverages hyperplane-based Locality-Sensitive Hashing (LSH) to partition and organize the original corpus into hierarchical graph structures, enabling efficient and localized insertions of new data without disrupting the existing topology. The design eliminates the need for retraining or costly recomputation while preserving high retrieval accuracy and low latency. Experiments on large-scale benchmarks demonstrate that EraRag achieves up to an order of magnitude reduction in update time and token consumption compared to existing Graph-RAG systems, while providing superior accuracy performance. This work offers a practical path forward for RAG systems that must operate over continually growing corpora, bridging the gap between retrieval efficiency and adaptability. Our code and data are available at https://github.com/EverM0re/EraRAG-Official.

cs.IR↗

arXiv2025

Technical Report: A Practical Guide to Kaldi ASR Optimization

This technical report introduces innovative optimizations for Kaldi-based Automatic Speech Recognition (ASR) systems, focusing on acoustic model enhancement, hyperparameter tuning, and language model efficiency. We developed a custom Conformer block integrated with a multistream TDNN-F structure, enabling superior feature extraction and temporal modeling. Our approach includes advanced data augmentation techniques and dynamic hyperparameter optimization to boost performance and reduce overfitting. Additionally, we propose robust strategies for language model management, employing Bayesian optimization and $n$-gram pruning to ensure relevance and computational efficiency. These systematic improvements significantly elevate ASR accuracy and robustness, outperforming existing methods and offering a scalable solution for diverse speech recognition scenarios. This report underscores the importance of strategic optimizations in maintaining Kaldi's adaptability and competitiveness in rapidly evolving technological landscapes.

cs.SD↗

arXiv2025

Dialogue Language Model with Large-Scale Persona Data Engineering

Maintaining persona consistency is paramount in the application of open-domain dialogue systems, as exemplified by models like ChatGPT. Despite significant advancements, the limited scale and diversity of current persona dialogue datasets remain challenges to achieving robust persona-consistent dialogue models. In this study, drawing inspiration from the success of large-scale pre-training, we introduce PPDS, an open-domain persona dialogue system that employs extensive generative pre-training on a persona dialogue dataset to enhance persona consistency. Specifically, we present a persona extraction model designed to autonomously and precisely generate vast persona dialogue datasets. Additionally, we unveil a pioneering persona augmentation technique to address the invalid persona bias inherent in the constructed dataset. Both quantitative and human evaluations consistently highlight the superior response quality and persona consistency of our proposed model, underscoring its effectiveness.

cs.CL↗

arXiv2025

InfantCryNet: A Data-driven Framework for Intelligent Analysis of Infant Cries

Understanding the meaning of infant cries is a significant challenge for young parents in caring for their newborns. The presence of background noise and the lack of labeled data present practical challenges in developing systems that can detect crying and analyze its underlying reasons. In this paper, we present a novel data-driven framework, "InfantCryNet," for accomplishing these tasks. To address the issue of data scarcity, we employ pre-trained audio models to incorporate prior knowledge into our model. We propose the use of statistical pooling and multi-head attention pooling techniques to extract features more effectively. Additionally, knowledge distillation and model quantization are applied to enhance model efficiency and reduce the model size, better supporting industrial deployment in mobile devices. Experiments on real-life datasets demonstrate the superior performance of the proposed framework, outperforming state-of-the-art baselines by 4.4% in classification accuracy. The model compression effectively reduces the model size by 7% without compromising performance and by up to 28% with only an 8% decrease in accuracy, offering practical insights for model selection and system design.

cs.SD↗

arXiv2024

ASR-EC Benchmark: Evaluating Large Language Models on Chinese ASR Error Correction

Automatic speech Recognition (ASR) is a fundamental and important task in the field of speech and natural language processing. It is an inherent building block in many applications such as voice assistant, speech translation, etc. Despite the advancement of ASR technologies in recent years, it is still inevitable for modern ASR systems to have a substantial number of erroneous recognition due to environmental noise, ambiguity, etc. Therefore, the error correction in ASR is crucial. Motivated by this, this paper studies ASR error correction in the Chinese language, which is one of the most popular languages and enjoys a large number of users in the world. We first create a benchmark dataset named \emph{ASR-EC} that contains a wide spectrum of ASR errors generated by industry-grade ASR systems. To the best of our knowledge, it is the first Chinese ASR error correction benchmark. Then, inspired by the recent advances in \emph{large language models (LLMs)}, we investigate how to harness the power of LLMs to correct ASR errors. We apply LLMs to ASR error correction in three paradigms. The first paradigm is prompting, which is further categorized as zero-shot, few-shot, and multi-step. The second paradigm is finetuning, which finetunes LLMs with ASR error correction data. The third paradigm is multi-modal augmentation, which collectively utilizes the audio and ASR transcripts for error correction. Extensive experiments reveal that prompting is not effective for ASR error correction. Finetuning is effective only for a portion of LLMs. Multi-modal augmentation is the most effective method for error correction and achieves state-of-the-art performance.

cs.CL↗

arXiv2024

Acoustic Model Optimization over Multiple Data Sources: Merging and Valuation

Due to the rising awareness of privacy protection and the voluminous scale of speech data, it is becoming infeasible for Automatic Speech Recognition (ASR) system developers to train the acoustic model with complete data as before. For example, the data may be owned by different curators, and it is not allowed to share with others. In this paper, we propose a novel paradigm to solve salient problems plaguing the ASR field. In the first stage, multiple acoustic models are trained based upon different subsets of the complete speech data, while in the second phase, two novel algorithms are utilized to generate a high-quality acoustic model based upon those trained on data subsets. We first propose the Genetic Merge Algorithm (GMA), which is a highly specialized algorithm for optimizing acoustic models but suffers from low efficiency. We further propose the SGD-Based Optimizational Merge Algorithm (SOMA), which effectively alleviates the efficiency bottleneck of GMA and maintains superior model accuracy. Extensive experiments on public data show that the proposed methods can significantly outperform the state-of-the-art. Furthermore, we introduce Shapley Value to estimate the contribution score of the trained models, which is useful for evaluating the effectiveness of the data and providing fair incentives to their curators.

cs.SD↗

arXiv2024

Neural-Bayesian Program Learning for Few-shot Dialogue Intent Parsing

With the growing importance of customer service in contemporary business, recognizing the intents behind service dialogues has become essential for the strategic success of enterprises. However, the nature of dialogue data varies significantly across different scenarios, and implementing an intent parser for a specific domain often involves tedious feature engineering and a heavy workload of data labeling. In this paper, we propose a novel Neural-Bayesian Program Learning model named Dialogue-Intent Parser (DI-Parser), which specializes in intent parsing under data-hungry settings and offers promising performance improvements. DI-Parser effectively utilizes data from multiple sources in a "Learning to Learn" manner and harnesses the "wisdom of the crowd" through few-shot learning capabilities on human-annotated datasets. Experimental results demonstrate that DI-Parser outperforms state-of-the-art deep learning models and offers practical advantages for industrial-scale applications.

cs.CL↗

arXiv2024

Phase-coding quantum-key-distribution system based on Sagnac-Mach-Zehnder interferometers

Stability and robustness are important criteria to evaluate the performance of a quantum-key-distribution (QKD) system in real-life applications. However, the inherent birefringence effect of the fiber channel and disturbance caused by the variation of the deployment environment of the QKD system tremendously decreases its performance. To eliminate this adverse impact, we propose a polarization-insensitive phase-coding QKD system based on Sagnac-Mach-Zehnder interferometers. Verified by theoretical analysis and experimental tests, this QKD system is robust against channel polarization disturbance. The robustness and long-term stability of the QKD system is confirmed with a 10-day continuous operation over a 12.6-dB channel, which consists of a 50-km fiber spool and a polarization scrambler (2 rad/s). As a result, an average quantum bit error rate of 0.958% and a sustained secure key rate of 3.68 kbps are obtained. Moreover, the secure key rate of the QKD system for a typical channel loss of 10 dB reaches 6.89 kbps, and the achievable maximum transmission distance exceeds 125 km.

quant-ph↗

arXiv2024

Res-VMamba: Fine-Grained Food Category Visual Classification Using Selective State Space Models with Deep Residual Learning

Food classification is the foundation for developing food vision tasks and plays a key role in the burgeoning field of computational nutrition. Due to the complexity of food requiring fine-grained classification, recent academic research mainly modifies Convolutional Neural Networks (CNNs) and/or Vision Transformers (ViTs) to perform food category classification. However, to learn fine-grained features, the CNN backbone needs additional structural design, whereas ViT, containing the self-attention module, has increased computational complexity. In recent months, a new Sequence State Space (S4) model, through a Selection mechanism and computation with a Scan (S6), colloquially termed Mamba, has demonstrated superior performance and computation efficiency compared to the Transformer architecture. The VMamba model, which incorporates the Mamba mechanism into image tasks (such as classification), currently establishes the state-of-the-art (SOTA) on the ImageNet dataset. In this research, we introduce an academically underestimated food dataset CNFOOD-241, and pioneer the integration of a residual learning framework within the VMamba model to concurrently harness both global and local state features inherent in the original VMamba architectural design. The research results show that VMamba surpasses current SOTA models in fine-grained and food classification. The proposed Res-VMamba further improves the classification accuracy to 79.54\% without pretrained weight. Our findings elucidate that our proposed methodology establishes a new benchmark for SOTA performance in food recognition on the CNFOOD-241 dataset. The code can be obtained on GitHub: https://github.com/ChiShengChen/ResVMamba.

cs.CV↗

arXiv2023

A Communication Theory Perspective on Prompting Engineering Methods for Large Language Models

The springing up of Large Language Models (LLMs) has shifted the community from single-task-orientated natural language processing (NLP) research to a holistic end-to-end multi-task learning paradigm. Along this line of research endeavors in the area, LLM-based prompting methods have attracted much attention, partially due to the technological advantages brought by prompt engineering (PE) as well as the underlying NLP principles disclosed by various prompting methods. Traditional supervised learning usually requires training a model based on labeled data and then making predictions. In contrast, PE methods directly use the powerful capabilities of existing LLMs (i.e., GPT-3 and GPT-4) via composing appropriate prompts, especially under few-shot or zero-shot scenarios. Facing the abundance of studies related to the prompting and the ever-evolving nature of this field, this article aims to (i) illustrate a novel perspective to review existing PE methods, within the well-established communication theory framework; (ii) facilitate a better/deeper understanding of developing trends of existing PE methods used in four typical tasks; (iii) shed light on promising research directions for future PE methods.

cs.CL↗

arXiv2023

Learn to Cluster Faces with Better Subgraphs

Face clustering can provide pseudo-labels to the massive unlabeled face data and improve the performance of different face recognition models. The existing clustering methods generally aggregate the features within subgraphs that are often implemented based on a uniform threshold or a learned cutoff position. This may reduce the recall of subgraphs and hence degrade the clustering performance. This work proposed an efficient neighborhood-aware subgraph adjustment method that can significantly reduce the noise and improve the recall of the subgraphs, and hence can drive the distant nodes to converge towards the same centers. More specifically, the proposed method consists of two components, i.e. face embeddings enhancement using the embeddings from neighbors, and enclosed subgraph construction of node pairs for structural information extraction. The embeddings are combined to predict the linkage probabilities for all node pairs to replace the cosine similarities to produce new subgraphs that can be further used for aggregation of GCNs or other clustering methods. The proposed method is validated through extensive experiments against a range of clustering solutions using three benchmark datasets and numerical results confirm that it outperforms the SOTA solutions in terms of generalization capability.

cs.CV↗

arXiv2022

Speech-to-SQL: Towards Speech-driven SQL Query Generation From Natural Language Question

Speech-based inputs have been gaining significant momentum with the popularity of smartphones and tablets in our daily lives, since voice is the most easiest and efficient way for human-computer interaction. This paper works towards designing more effective speech-based interfaces to query the structured data in relational databases. We first identify a new task named Speech-to-SQL, which aims to understand the information conveyed by human speech and directly translate it into structured query language (SQL) statements. A naive solution to this problem can work in a cascaded manner, that is, an automatic speech recognition (ASR) component followed by a text-to-SQL component. However, it requires a high-quality ASR system and also suffers from the error compounding problem between the two components, resulting in limited performance. To handle these challenges, we further propose a novel end-to-end neural architecture named SpeechSQLNet to directly translate human speech into SQL queries without an external ASR step. SpeechSQLNet has the advantage of making full use of the rich linguistic information presented in speech. To the best of our knowledge, this is the first attempt to directly synthesize SQL based on arbitrary natural language questions, rather than a natural language-based version of SQL or its variants with a limited SQL grammar. To validate the effectiveness of the proposed problem and model, we further construct a dataset named SpeechQL, by piggybacking the widely-used text-to-SQL datasets. Extensive experimental evaluations on this dataset show that SpeechSQLNet can directly synthesize high-quality SQL queries from human speech, outperforming various competitive counterparts as well as the cascaded methods in terms of exact match accuracies.

cs.DB↗

arXiv2019

L2RS: A Learning-to-Rescore Mechanism for Automatic Speech Recognition

Modern Automatic Speech Recognition (ASR) systems primarily rely on scores from an Acoustic Model (AM) and a Language Model (LM) to rescore the N-best lists. With the abundance of recent natural language processing advances, the information utilized by current ASR for evaluating the linguistic and semantic legitimacy of the N-best hypotheses is rather limited. In this paper, we propose a novel Learning-to-Rescore (L2RS) mechanism, which is specialized for utilizing a wide range of textual information from the state-of-the-art NLP models and automatically deciding their weights to rescore the N-best lists for ASR systems. Specifically, we incorporate features including BERT sentence embedding, topic vector, and perplexity scores produced by n-gram LM, topic modeling LM, BERT LM and RNNLM to train a rescoring model. We conduct extensive experiments based on a public dataset, and experimental results show that L2RS outperforms not only traditional rescoring methods but also its deep neural network counterparts by a substantial improvement of 20.67% in terms of NDCG@10. L2RS paves the way for developing more effective rescoring models for ASR.

cs.CL↗