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Di Weng

Publications and source records attributed to Di Weng.

20 records · Page 2Linked to original sources

Towards Better Bus Networks: A Visual Analytics Approach

Bus routes are typically updated every 3-5 years to meet constantly changing travel demands. However, identifying deficient bus routes and finding their optimal replacements remain challenging due to the difficulties in analyzing a complex bus network and the large solution space comprising alternative routes. Most of the automated approaches cannot produce satisfactory results in real-world settings without laborious inspection and evaluation of the candidates. The limitations observed in these approaches motivate us to collaborate with domain experts and propose a visual analytics solution for the performance analysis and incremental planning of bus routes based on an existing bus network. Developing such a solution involves three major challenges, namely, a) the in-depth analysis of complex bus route networks, b) the interactive generation of improved route candidates, and c) the effective evaluation of alternative bus routes. For challenge a, we employ an overview-to-detail approach by dividing the analysis of a complex bus network into three levels to facilitate the efficient identification of deficient routes. For challenge b, we improve a route generation model and interpret the performance of the generation with tailored visualizations. For challenge c, we incorporate a conflict resolution strategy in the progressive decision-making process to assist users in evaluating the alternative routes and finding the most optimal one. The proposed system is evaluated with two usage scenarios based on real-world data and received positive feedback from the experts.

cs.HC↗

Positive emotions help rank negative reviews in e-commerce

Negative reviews, the poor ratings in postpurchase evaluation, play an indispensable role in e-commerce, especially in shaping future sales and firm equities. However, extant studies seldom examine their potential value for sellers and producers in enhancing capabilities of providing better services and products. For those who exploited the helpfulness of reviews in the view of e-commerce keepers, the ranking approaches were developed for customers instead. To fill this gap, in terms of combining description texts and emotion polarities, the aim of the ranking method in this study is to provide the most helpful negative reviews under a certain product attribute for online sellers and producers. By applying a more reasonable evaluating procedure, experts with related backgrounds are hired to vote for the ranking approaches. Our ranking method turns out to be more reliable for ranking negative reviews for sellers and producers, demonstrating a better performance than the baselines like BM25 with a result of 8% higher. In this paper, we also enrich the previous understandings of emotions in valuing reviews. Specifically, it is surprisingly found that positive emotions are more helpful rather than negative emotions in ranking negative reviews. The unexpected strengthening from positive emotions in ranking suggests that less polarized reviews on negative experience in fact offer more rational feedbacks and thus more helpfulness to the sellers and producers. The presented ranking method could provide e-commerce practitioners with an efficient and effective way to leverage negative reviews from online consumers.

cs.CL↗